AT&T vs. Sprint
Compare AT&T Wireless and Sprint
AT&T and Sprint are both known for their own strengths and weaknesses. Although AT&T has a considerably larger customer base, Sprint is still in the top 5 for service providers. So if you’re comparing Sprint and AT&T, you should be aware of each of their strengths and weaknesses and match them to how you will be using your cell phone. As always, it’s a great idea to ask local users about their experience with each network. Some networks may have great coverage in most areas but people in your neighborhood may have troubles.
AT&T has made some serious waves over the last few years, much to the credit of Apple iPhone. Some of the top debates between AT&T and Sprint are about their top phones, iPhone and Palm Pre. In general, AT&T is known for their decent voice coverage and growing data network. The iPhone has accelerated the need for a strong 3G network and an upcoming 4G network.
AT&T Wireless Service Compared to Sprint
AT&T isn’t necessarily known for their amazing customer service but most users seems to prefer AT&T to Sprint in this arena. With AT&T you can typically get a hold of a customer service representative in a relatively short time. Their customer service agents can be hit and miss but that’s common across almost any business. If you depend a lot of phone support, AT&T would have the advantage.
Sprint Phone Plans vs. AT&T Wireless Plans
One of Sprint’s strongest advantages over AT&T is cell phone pricing, especially with data plans. Sprint has a strong data network at reasonable prices where AT&T data network can struggle at times and the company is often accused of price gouging on data plans. Sprint has the advantage in terms of plans but you have to take the whole package into consideration. The savings may not outweigh the negatives.
AT&T vs Sprint Phone Options
Each of these networks are recently known for having exclusivity over 2 of the top PDA/Smartphones. Everyone is aware that AT&T currently has access to the Apple iPhone and have sold an amazing number of units. Most people agree that the iPhone is currently the strongest smartphone on the market. The strongest contender to the iPhone thus far is the Palm Pre. With some features that the stylish iPhone doesn’t sport yet, many people are moving to the Pre. The Pre’s biggest limitations right now is a slim App store and people being reluctant to move to Sprint. For non-smartphone users, AT&T definitely has better options in terms of phone selection.
AT&T Wireless / Sprint Comaprison Conclusions
AT&T clearly dominates in most scenarios. Their customer service and phone selection is superior in most cases. Sprints largest advantage is their data network and pricing which could be a sizable advantage depending on how you use your phone. Overall, the average user will be much happier on AT&T’s network. Whether you’re a smartphone or standard cell phone user, talk to some friends in your area on these networks to see if there are any major coverage issues. However, most people will end up on the ever expanding AT&T network.
January 15th, 2008 at 9:46 pm
[...] AT&T vs. Sprint [...]
December 2nd, 2008 at 12:43 pm
AT&T sucks. Their service is terrible – they are full of empty promises which they never come through on. They have messed up our account numerous times and the refund seems to get lost each time. Even though each month the amount of money they owed us was more than we owed them for our ongoing account, they made no credits or refunds, except promises to do so. Our refund has been promised to us for more than 2 months. Each time I call them to query it, they transfer me from department to department. I remember one time sitting on the phone for 2 hours with just a simple question – what happened to our refund. AT&T is the worst cellphone company I have ever had to deal with. I cannot wait for my contract to end so I can close my book with them. We initally planned to have a package for internet, homephone, cellphone and cable with them. They sent us all the equipment to install ourselves with no codes, etc, after promising us that their “technical support technician will be here soon”. Cable up to today, has never been issued to us, and no explanation has evern been given to us as to why this service has not been provided, even though we called and called numerous times about it. Then when we received the bill it was 3 times more than the amount they guaranteed us for the package. Our AT&T internet was down more than it was working and when it was working, we had numerous problems with it. AT&T is a waste of time and money. I would recommend any other service provider other than AT&T. I would strongly suggest that AT&T learn something about customer service and learning about follow-up and customer satisfaction. I have had accounts with Sprint and Metro PCS in another state and have never ever had any issues with those companies. I strongly recommend that you do not take up servce with AT&T – rather opt for Sprint or Metro. Their rates are cheaper and their services are far better.
February 2nd, 2009 at 11:45 pm
I work for AT&T and more Sprint customers come into the store than from any other provider.
That is all you really need to know…
February 5th, 2009 at 9:17 am
You guys are dumb asses att beat everyone. i have att and when i had sprint i had no fucking services. verizon just plan sucks
February 12th, 2009 at 5:00 pm
OMG how much does sprint suck??? Well I get better service support and a live person when I call AT&T. Sprint took forever to confirm if my son’s phone came after that was after an hour of listening to the looped recording! My poor baby is stuck on his dads sprint plan that trying to get out of it is like trying to leave the mob!!! I am soooooo glad I made the switch to AT&T I wasted no time…I went with AT&T the day my Sprint plan expired and have not regreted once!!!
February 19th, 2009 at 12:00 pm
AT&T’s network coverage is not as good as Sprints unless you live in a major city. In some states that I visit, Louisiana for one, there is only one city with 3G coverage and all other areas have spotty coverage or are on a poor edge network.
On the other hand, Sprint’s customer service is horrible. When you call with questions on your service you can get 3 different answers. They try to sell you products when you have an issue. Their customer loyalty plan is crap. They recently offered, as an incentive to get me to re-up my contract, a 30-day guarantee on a new phone. EVERY carrier does this! Most of the customer incentives are this way… something they have always done for anyone.
February 27th, 2009 at 7:26 am
As with any cell provider, it will all depend on location. Most people that praise AT&T are in a large metropolitan area and do not do much traveling outside of that area.
I am in the DC Area and AT&T is great in the DC area, but as you start getting further into VA there are alot more dead spots compared to sprint or verizon.
In MD you are usualy pretty OK between baltimore and DC beacuse it is to huge metro area’s. However If you go away from either metro area you will start to find alot of dead spots.
I also travel back and forth between VA and NY and between my work blackberry (AT&T)and my personal sprint phone, the AT&T will lose reception alot more between VA and NY.
To the guy that works at an AT&T store, I am a Technical person working for the government and I can tell you that I know many users that where in sprint, went to at&t to only wish they hadnt, or switch right back to sprint do to AT&T’s spotty reception while traveling.
The grass always looks greener on the other side, till you get to the other side, what made people want to jump to AT&T was mostly the IPhone or just thinking there was something better then sprint besides verizon, and yes i Think verizon is better, but for my needs sprint is cheaper and very close to AT&T to the point that most people cant tell.
I will admit that dealing with AT&T i found them to have better customer service then sprint, but sprint was much more reliable.
Personaly I am really hoping AT&T keeps investing, because we need as much compitition as possible to keep prices down on plans.
May 11th, 2009 at 11:52 am
I have have both sprint and AT&T accounts for my business. I receive better customer support from Sprint then I do AT&T. I am in California and granted there are more AT&T service centers but whenever I need to come a Sprint service rep on the phone they have treated me with the utmost respect and always have resolved the issue. I have been with AT&T since the 90’s and Sprint, well Nextel before the acquisition since 2002. The Sprint service area has increased drastically in the last 2 yrs and is by far better and more reliable then AT&T. The only attractive thing about AT&T is the i-phone and the only reason we have 1 (ONE) AT&T line is due to international travel.
May 22nd, 2009 at 7:32 am
Sprint is simply better, they have better coverage, customer service, online tools.
Att is getting more and more customers because they have a big commercial machinery, the real fact is that their service is no good at all, calls dropped, bad signal, less bars in more places.
I wouldn’t recommend att to anybody, even to my worst enemies.
Sprint is just a very good carrier, verizon is good too.
May 27th, 2009 at 11:59 am
I used to have service with ATT, and now have Sprint.
Sprint’s plans, thus still complicated, are easier to understand than ATT’s.
Coverage in my area and where I travel to (east coast) is better. Equipment wise, ATT had more choices.
Hey, I’m the first one with right spelling. No wonder, am not a dumb American.
June 2nd, 2009 at 6:03 pm
I have been with AT&T (or whatever they are calling themselves today) for 6 years. The customer service is ok, not bad as long as your problem isnt at night or sundays. I am most upset at the fact that other companies are offering much better plans for much less money, and if I switch I can get a great deal on a new phone too….so why am I staying? I am considering leaving and AT&T should be working much harder to keep my business rather than see me leave. Sprint has a $99 UNLIMITED EVERYTHING plan…that same plan for AT&T is close to $145….I can make up my cancelation fee within 3 months, have a cool new phone and better coverage…doesnt make sense to stay…
June 4th, 2009 at 11:56 pm
well all I have to say is I have been with AT&T for 10yrs (first started with cingular) and they have done nothing but treated me good so much so i have Satelite DSL and cell service with them. and as a matter of fact i cancled my home phone with them today with no problems at all. and yes i was still able to keep DSL. I had problems with my DSL modem about a year ago they came to my house walked in and in 5mins they were like its a bad modem we have another in the truck they went and installed the new modem with no changes in billing and off I went.
When you cancel a contract with any cell provider reguardless of why they charge you, and as for coverage I work offshore oil rigs and have had to travel to Newfoundland Canada and had no problems with reception. I normally leave for the rig from New Orleans and no problems there either.
Hell out of all of my friends who are on other services we always have signal even when they don’t.
all of these problems are peoples opinions about the provider.
Just give a little people do not try to have your way all the time learn about you equipment, read contracts, ask and verify ?, ect. and youll be good to go. it never goes 100% awesome with anything you buy or enter into.
June 7th, 2009 at 11:46 am
I think cell phone companies in the US are having a field day with us, their customers. I lived in England (London) for over 10 years before migrating to the US. Almost all mobile phone companies in Europe (England for that matter)offers, free incoming calls(even on almost all pay as you go plans) free evenings and weekends, caller id, call waiting, voice mail, and the rest….Basically, your time plan determines how much minutes/call time you may be able to spend on your cell phone during the peak hours which is practically similar to the official working hours(7am – 6pm) after which all calls made are free. Extra peak call minutes cost slightly more after your time plan hours are exhausted. The list of free features are endless…. Despite all the technological advances here in the US, when you compare the level of services offered here by the cell phone companies to that of Europe, it makes one wonder whether cell customers are being robbed in broad day light or US cell phone companies are still stuck with practices of the third world countries.I hope US consumers come to realize this and take actions.
July 20th, 2009 at 5:28 pm
what is the best service with the best phones with the free services offered in europel. A good and honest co. with a good phones and services. Thank you
Mark Legend
July 20th, 2009 at 5:36 pm
We are currently on at&t paying month to month. our contract ran out in 2007 . We want a co that offers us after 14 years of using them at least a head set and a few extras. At&t makes it an issue. So I am to understand that to have these people have another contract (2 year) they will just give my wife and I the bare min. Really we would like to purchase our phones from an outside source and are concerned that at&t will give us a runaround and not make it possible to us anything but their so-so phones and for the prices they charge for some of their old or made for only at&t phones seems just too controling. I want to purchase a cool phone from another place. Do you know if they will help me get is connected and going if it is not on of their pnones. or mayby you can recommend a great phone plan with another co. and they will not care where I get the phone from? Thank you. Mark Legend.
July 27th, 2009 at 7:39 pm
I have both Sprint and AT&T. Sprint’s network is by far superior in coverage and reliability. AT&T’s customer service is much friendlier and they offer much better phones. At the end of the day, coverage and zero dropped calls is more important to me, so I have to give the edge to Sprint.
August 12th, 2009 at 2:38 am
[...] to compare cell phone providers before making the actual purchase and hence he went for Sprint vs AT&T analysis. He believes that when you will Compare Sprint and AT&T, you [...]
August 12th, 2009 at 2:38 am
[...] to compare cell phone providers before making the actual purchase and hence he went for Sprint vs AT&T analysis. He believes that when you will Compare Sprint and AT&T, you [...]
August 15th, 2009 at 7:36 pm
[...] that it is better to compare cell phone providers before making the purchase; hence he went for Sprint vs AT& T analysis. He believes when you Compare Sprint and AT& T, you understand their services better [...]
August 31st, 2009 at 6:42 pm
[...] that it is better to compare cell phone providers before making the purchase; hence he went for Sprint vs AT& T analysis. He believes when you Compare Sprint and AT& T, you understand their services better [...]
September 3rd, 2009 at 3:33 pm
I have sprint but im looking toward to get AT&T what should I do?
September 4th, 2009 at 12:53 pm
livin you should get AT&T because its cheap and they got better phones
September 11th, 2009 at 9:44 am
I have sprint and I am a happy customer. After Hesse took control things have turned around… Palm Pre (web os), HTC Hero (android), Touch Pro 2 (wm), Customer Services is better now, cheap unlimited plans, and just today…… unlimited mobile to mobile (call any cell phone for free regardless of carrier FTW), and 4G starting 2 years earlier than other carriers 4g. I dont want to pay $1k extra in 2 years for an iphone.. I have a ipod touch so I get apple’s app store. I wouldn’t want my apple app store games on my phone anyway due to lack of replacable battery on an iphone. Seperated games and phone is fine for me.
October 8th, 2009 at 7:15 pm
Iv had AT&T for many years and after some years I swiched to sprint . I must say I was unsatisfied and swiched back b4 the 30 days. I am happy with AT&T and hope it will stay helpfull.
October 11th, 2009 at 9:40 pm
Well I am still with At&t because of the dumb contract. I have been on and off with them for years since what Pac Bell or something. I just got to Sprint because I get a discount. The hospital I work at has a contract with Sprint so I get a good deal. I also had a friend who worked at At&t who hooked it up with an employee discount but I just pay ten dollars more a month with Sprint and I get unlimited internet and unlimited text and unlimited any mobile to mobile. With At&t I had no internet and 250 texts each phone both lines. You do the math. I get better coverage with Sprint faster internet. What I like about Sprint is when they don’t have coverage in certain areas they feed off of Verizon’s towers. I heard that from the guy who sold me the Blackberry Tour. I also heard it from a high school buddy of mine who still works at Verizon. At&t is okay but I get better signal with Sprint. Unlimited mobile to mobile an carrier. That is the biggest selling point period. Roll over minutes can not compare. Verizon is a good company I am not going to knock them but they spent too much money on advertising that is why their rates are the highest.
October 12th, 2009 at 8:07 am
I have At&t they are not bad except for the 2 big reason I am considering a switch. First is the dropped calls I only live 30 min from the twin cities and I have at least 4 spots within that drive that dropps my calls every time.
Second reason is they do not have any good text plans enless you are going to spend 200.00 or more a month, it is 19.99 for unlimited test per phone,
when verison and sprint have them included into their family plans. Plus they have better coverage area they are better.
October 24th, 2009 at 9:39 pm
I have to say, at&t sucks! I hate it! I had their services for awhile, and let me tell you, NEVER get at&t. Sprint is so much better. It has much better coverage and plans.
October 25th, 2009 at 1:37 pm
Well here s the deal in a nut shell.. I have been with sprint since the late 90’s. I have a friend with At@t. The Best rate plan is the sprint simply everything plan Way cheaper that At@t s plan.And as Far as covarge in Middle Tn . Middle of no where.At@t Is a little and i mean little better, but they sent a letter to one of my friends (At@t) and said that he is useing to much out of network internet , and thus going to cancel his contract. My other friend (At@t) they kick him out of his contract, for using too much off the network,and now he made a bigger mistake by going to Verizon, he regrets it ever ever day.. says that he wants sprint but will not pay the extra to get out of the verizon contract.. well I tryed to tell them . they are starting to come around.. OBTW sprint has greatly improve customer service..
October 30th, 2009 at 11:47 am
My wife has nextel/sprint and since sprint took over it has gone dowhill. I took here phone on a motorcycle trip and all the time in Iowa I had no service until I got to Minnesota. On the data side my son sent a text message and it took over a half hour. We picked him up for dinner and at the restaurant the message came in.
November 4th, 2009 at 9:25 am
IDK what yall all talkin bout. Both companies have a weakness and strong side. There might be days when sprint sucks and there are also days when AT&T stinks. So back off!
November 5th, 2009 at 3:24 pm
ATT is overpriced and overrated. If you need mobile services and the price/service issue is important then Sprint is the way to go.
I do not see a phone company as a fashion accessory, but rather a tool to accomplish my tasks. Clearly, the one that offers the best value is the one that I use, hence my choice of Sprint. Oh, and I have used Verizon and ATT as well. Bottom line, Sprint offers the most in terms of price/performance.
November 5th, 2009 at 10:40 pm
I ilked to think that service is best with Verizon.Customer Service is only as good as the training they recive besides how can soeone actaully expect a customer service to show empathy,speed,and full knowledge of every thing that goes on in a phone company. Trith is people have become lazy and impatient and of course you pay for the service but millions of others do as well and at my school there are probably tens of iphone users and when they call customer servove with ATT they become angry fast.Why? Its because they a question and expect an imediate anwer as if the person actaully invented the phone besides iphone users are arrogant anyway i know because i have one:)
November 9th, 2009 at 3:00 pm
Simple:
AT&T plans are high as hell. Rollover is overrated. Data and Text messaging (they count incoming) must be purchased separately at ridiculous rates. They just got a myfavs like feature but it requires one of their higher priced voice plans.
Sprint has voice, data, messaging, gps, sprint tv, all packaged into one simple and much cheaper plan. Has a growing selection of phones that trump the Iphone (its so overrated) and has great customer service. On any the Any Mobile, Anytime is just a huge DEAL!!!
November 12th, 2009 at 2:48 pm
Robert: “Hey, I’m the first one with right spelling. No wonder, am not a dumb American.”
*facepalm* i don’t even want to go into the grammar mistakes in your post…
November 19th, 2009 at 4:22 pm
[...] that it is better to compare cell phone providers before making the purchase; hence he went for Sprint vs AT& T analysis. He believes when you Compare Sprint and AT& T, you understand their services better [...]
November 23rd, 2009 at 12:22 pm
Robert: “Hey, I’m the first one with right spelling. No wonder, am not a dumb American.”
Next time you want to insult others make sure you type proper english you uneducated dumb idiot. The proper way to post that would have been: “No wonder I am not a dumb American.”
December 4th, 2009 at 5:12 pm
I have ATT for my cell phone service and I absolutely cannot wait to get another cell phone carrier. I HATE ATT. I have had the same identical problems with my phone from the day that I got it. You call customer service and no matter how many times you call and complain about the same identical problems, they always reply with “you shouldn’t have this problem again” and I ALWAYS DO!!!
ATT is a piece of junk. I cannot stand them.
December 6th, 2009 at 2:36 pm
AT&T is very good, and i love their customer service, everytime i go in their store everyone is so friendly.
December 17th, 2009 at 11:02 pm
I think the quality of the phone service really depends on the area where you are using it. When you guys post and opinion on which one you like better, can you post what region you use it the most in?
December 20th, 2009 at 5:13 pm
im with sprint and my contract is currently up. i live in charleston sc and my sprint service is ok but i do drop calls alot in my neighborhood. i was with att 7 years and left for sprint but im weighing my options on att and t-mobile now because of this. i dont understand how att is the 2nd company and everyone complains about it? please help
December 20th, 2009 at 6:37 pm
[...] that it is better to compare cell phone providers before making the purchase; hence he went for Sprint vs AT& T analysis. He believes when you Compare Sprint and AT& T, you understand their services better [...]
December 31st, 2009 at 8:36 pm
[...] that it is better to compare cell phone providers before making the purchase; hence he went for Sprint vs AT&T analysis. He believes when you Compare Sprint and AT&T, you understand their services better [...]
January 3rd, 2010 at 12:46 pm
I use Sprint for personal use and ATT for Business. Both carriers are strong but the main advantage is the coverages. When Sprint has no service, ATT seems to. When ATT has no service, Sprint seems to. A booster does help in valleys but it is hit and miss with both companies again.
The nice thing about ATT service is the phone card system. To this day Sprint still keeps their phones exclusive which most likely makes all Sprint users angry. Every phone should be shared between carriers and use the card. Competetion is good for us consumers in the end.
The Palm Centro, Pre and Iphone are the best on the market between the two companies so far.
I wish satellite service would be cheaper and they competed for that instead. We have a satellite phone and I have service everywhere I go. Yes, there are positives and negatives with that as well but when I’m in valleys we always had service for emergencies.
January 4th, 2010 at 9:08 pm
[...] that it is better to compare cell phone providers before making the purchase; hence he went for Sprint vs AT& T analysis. He believes when you Compare Sprint and AT& T, you understand their services better [...]
January 6th, 2010 at 1:48 pm
I have both AT&T and Sprint accounts with land lines and cells on AT&T and cell only on Sprint. I have had both for years and recently began canceling the AT&T accounts and porting all numbers over to Sprint. I do not notice any significant coverage disadvantages with Sprint. The HUGH difference is that Sprint has EXCELLENT customer service while AT&T has virtually NONE. The differnce became so apparent that I was willing to pay the cancellation fees to AT&T at about $175/line to switch!!! I will make up the cost in 2 years from the far better Sprint deals. I will never venture into AT&T territory again unless significant changes occur!!
January 9th, 2010 at 4:40 pm
I work for sprint telesales and sprint customers for the most part are fu**ing retarted and dont know a great deal when they see one.
January 26th, 2010 at 8:25 am
I just ordered at&t’s GO Phone ….I havent gotten it yet…Did I make a mistake?????
February 13th, 2010 at 7:38 pm
I Have to tell you that nothing beats Sprint when it comes to customer care and service. I have been with them for nearly 8 years. I never had a dropped call nor was I ever out of coverage. While i was in Israel I even had crystal clear reception. Anyone that says otherwise really doesn’t know how great they are. The best wireless coverage if anything the only reason why sprint customers go to at&t its the iphone and not due to sprints unprecedented care because they are number one when it comes to customer care. Iphone no longer exclusive to At&t hint hint.. sprint 4G network at&t 3G…
February 16th, 2010 at 3:26 am
[...] that it is better to compare cell phone providers before making the purchase; hence he went for Sprint vs AT& T analysis. He believes when you Compare Sprint and AT& T, you understand their services better [...]
February 19th, 2010 at 7:32 am
quit repeating the same thing over and over sprint is better than at&t dumbasses
February 24th, 2010 at 11:46 am
Have had both and Sprint is far superior in every area except one and that is the iphone. Customer service is much better with Sprint. Cost is much lower with Sprint. I have had more dropped calls with AT&T than with Sprint. AT&T has lied to me on occasion and Sprint has not. I know for a fact that Sprint has had to lay off employees due to the economy. I do not know about AT&T. Bottom line is AT&T thinks they are doing you a favor and Sprint is happy to have you as their customer.
February 25th, 2010 at 8:08 am
[...] that it is better to compare cell phone providers before making the purchase; hence he went for Sprint vs AT& T analysis. He believes when you Compare Sprint and AT& T, you understand their services better [...]
March 7th, 2010 at 9:09 pm
Sprint has been my first cell phone carrier since 2005. I’ve used Sprint, Nextel, T-Mobile, Verizon and Cricket. I’ll tell you Cricket sucks ass! I can’t even get 1 bar in my house and the neareast cdma tower is 1 mile away! Have company has their perks, I had Nextel before they merged with Sprint and their customer service was awwful, along with the plans they offered during that time! Verizon is good, but too expensive for my blood. T-Mobile is above Cricket when it comes to coverage, T-Mobile likes to give customers more for less with their plans.
Their customer service is #1 and has solved every issue I presented to them!
Sprint is Great! Sprint will give you more coverage then T-Mobile, Cricket. Their Iden network has more coverage then their cdma network. You have 2 network choices then just one. Thier plans present great value, esp with the everything data 450 plan, you have unlimited calling to any us cell phone calling and are not just limited to calling Sprint & Nextel customer for free! If Sprint Nextel offered me a job, I’d work for them in a heartbeat!
March 18th, 2010 at 8:57 pm
I have sprint family plan with 1500 shared minutes, blacberry service with unlimited data and textmessages and & pay $129. I checked with ATT and they don’t have 1500 shared family plan but they have 1400 shared minutes. If I get this 1400 minute plan from ATT and add blackberry service and unlimited messaging it will be about $190. Now I want to know, how ATT has better prices? Sprint gives you unlimited text messages with BBerry service, ATT doesn’t, you have to pay for it. Only good thing I like about ATT is their customer service, they are great. Sprint’s customer servce is horrible. Coverage I like Sprint more. I have Sprint and my frind has ATT and I had to call both customer services so I know. Sprint wins with prices and coverage.
March 21st, 2010 at 5:30 pm
speaking as a rep from att, i can tell you our service isnt the best it could be due to and inconsistent phone support center. In the store we pull strings every day to keep people happy and bend to their wants.
The problem with service as far as i see it is in the eye of the customer though. Some people appreciate honesty, some appreciate thorough explinations, some like prompt and quick service, others just want stuff thrown at them.
It doesnt matter if youve had the service for ten years, or are a new customer. The bottom line is the person who is helping you needs to be paid, aswell as hit their goals for the month and keep their job. begging for a free car charger, (which they get paid on) with your free phone. This isnt something that happens, so when the rep tells you that isnt something he or she can do, dont interpret that interaction to be bad customer service, but instead just you being a shady consumer.
Overall if people who dont want to spend money or dont want a phone with a “Camera” or only want something with a “Flip” go to wal-mart or best buy for their free upgrade, and people who want a premium phone and a good experience come to the corporate stores all will be happy in the balance of cell phone sales / service
And about our plans? Yes, we cost 30$ more a month on average, this is true. But i can tell you, in this area every time i tried to get help from a rep in the sprint stores, i was viewed as a waste of time. Not only would i get a survey from the interaction i had in the store, but i would fill it out negatively and truthfully. I would periodtically check in and those reps whom acted so unprofessional would still be working, using the same sleazy sales tactics.
At at&t, if your given a bad survey your put on a performance plan and if something doesnt improve your termed. That simple.
March 21st, 2010 at 5:37 pm
Customers of the cell industry are idiot for the most part, and are split into two types
Type a:
Person agrees on a two year plan, whatever features they want, with the phone they want. The person uses phone for intended purpose, pays bill monthly, and rarely has issues but when does addresses them promptly.
Type b:
Person whom agrees on plan, features, and gets discounted phone but misuses it and doesnt opt for the insurance. This person goes into store and assumes the 19.99 he paid for the phone was the full price and is baffled, and upset when he finds out you cant get another one only 2 months into your contract. Or they are someone who uses texting or data without the plan and assumes the company owes it to them to credit all uses without commiting to a plan afterward.
These things cause type b to seek another company, assuming all of the evil bad things the company they are currently with will not happen at the other company.
Meanwhile, without thinking these people dont realise that almost all cell companies share many policies with one another. Warranty claims being one of them, aswell as usage credits, etc.
People always thing the grass is greener on the other side, but realitically its just the same thing with a different logo.
Im willing to bet that all of the negative replys to either sprint or at&t on here is a result of Type B.
Lets face it, their coverage is the same, in fact sprint roams off of some at&t towers…
Idiots
March 29th, 2010 at 5:48 pm
OK, so sprint has better plans,coverage txting act. but he only thing i hate about them is heir service,when u have a problem they create it to a bigger problem, they lie, they break their promises- they even offer more stuff when u r iin a seriuse problem! My rebate took 2 years to get since my cell number changed!My mom and dad havent gotten their in a year! attHave cool phones but evrything else suck except their niceness.
March 29th, 2010 at 5:50 pm
AT T AND SPRINT BOTH SUCKS!!!
GO NUTS!!!!!!!
April 4th, 2010 at 12:54 am
I appreciate everyones comments on the subject. it really helps trying to dcide whether i should keep my sprint job or go to att. where should i work? all iknow is that sprint does give you more bang for your buck. and i also know that the only thing keeping att in business is because of the imfamous iphone. which there are better phones out there than the iphone.
April 4th, 2010 at 10:22 am
I’ve had them all and am now using Straigh talk. $45, for everything unlimited. I have good reception even out in the sticks. You can set it up on a credit card for monthly service and everything works without a bump.
The only thing I don’t like about straight talk is their selection of phones isn’t top end but they are getting better.
April 11th, 2010 at 5:45 pm
I agree mostly with what “typical cell phone crap” said except one thing, Sprint uses the same network as Verizon CDMA. (google it) and ATT uses the same network as T-Mobile GSM. So Sprint can’t really roam off ATT’s towers as it is a different Technology. I have had Verizon for probably 6 years and have been very happy until recently. They changed their plans and now are going to start charging you for a data plan depending on which phone you get. So you basically have to get a super simple cheap phone if you don’t want to pay for data access. Sprint’s data plans are the cheapest period. My company phone is Sprint and its works everywhere my Verizon phone works and sometimes my Sprint phone works places my Verizon phone doesn’t. I think ultimately it depends on where you live and what you use your phone for the most. I haven’t used ATT in over 6 years, I used to have Suncom before they got bought by Cingular and their coverage was worse that Verizon but that was 6+ years ago so I’m sure things have changed. Like someone else said ask people where you live what they have had good luck with as service varies depending on where you live.
April 17th, 2010 at 11:32 am
I have been with AT&T since 2006… before then I was with Sprint from ‘04- ‘06 and before that I was with Cingular… I HATE, LOATHE, DESPISE SPRINT. Their customer service sucks… I don’t have hours to wait to talk to someone about all these added charges to my account. Sprint was NOTORIOUS for adding charges that I had not authorized!!! AT&T is friendlier, faster and takes BETTER care of me then SPRINT ever did.
April 25th, 2010 at 11:11 pm
I just signed up w/ Sprint after being an AT&T customer for so long – don’t have a problem with customer service on both ends. I live in Riverside county and the difference I have noticed is quality signals. When I had AT&T, I had no problems accepting or making calls inside my house & using my Blackberry for navigation while I’m driving. That was on AT&T “edge” network. Now after my transition to Sprint, everytime I make a call or receive a call inside my house the other party (ies) can not hear me – I have to walk around the house to get a better signal. Now I’m on the Sprint 3G network, which is better than “edge” which I had with AT&T. Using navigation on Sprint network – “FORGET” it – searching forever – might as well use a regular map.
April 27th, 2010 at 5:43 am
[...] that it is better to compare cell phone providers before making the purchase; hence he went for Sprint vs AT& T analysis. He believes when you Compare Sprint and AT& T, you understand their services better [...]
May 5th, 2010 at 9:36 pm
[...] that it is better to compare cell phone providers before making the purchase; hence he went for Sprint vs AT& T analysis. He believes when you Compare Sprint and AT& T, you understand their services better [...]
May 8th, 2010 at 3:10 pm
I disagree with your overall conclusion. Although, AT&T is good, it’s not that great. Its 3G coverage is abysmal and depending on where you live they get dropped calls. Ive had sprint now for a while and the pricing and data overall is superior to AT&T’s.
Also sprint has better call quality because of their network. Also, sprint may have a small network, but they roam on verizon’s network. And it’s free.
AT&T is just a rip off for data and texting. I’m sticking with Sprint
May 17th, 2010 at 1:55 pm
I’m moving to Northern Indiana in a few months. Does anyone have any experience with Sprint/AT&T in that area? I won’t tell you who I have now but I am thinking of switching. I’m looking for an unbiased opinion. Any thoughts?
May 30th, 2010 at 7:59 pm
[...] that it is better to compare cell phone providers before making the purchase; hence he went for Sprint vs AT& T analysis. He believes when you Compare Sprint and AT& T, you understand their services better [...]
June 7th, 2010 at 1:29 am
[...] that it is better to compare cell phone providers before making the purchase; hence he went for Sprint vs AT& T analysis. He believes when you Compare Sprint and AT& T, you understand their services better [...]
June 12th, 2010 at 10:46 pm
[...] that it is better to compare cell phone providers before making the purchase; hence he went for Sprint vs AT& T analysis. He believes when you Compare Sprint and AT& T, you understand their services better [...]
June 18th, 2010 at 2:16 pm
Been with ATT for the last 12 years. Been near perfect up until 2 years ago. Coverage became spotty all the sudden around N. Dallas and other suberbs, places where it was near perfect before. Have had several phones over the last couple years so it wasn’t the phone. Now I’m averaging a dropped call every 2-3 calls regardless of location. Family in Charlotte complains of the same problems. Definitely going to look elsewhere even though they have a decent selection of phones.
June 22nd, 2010 at 9:05 am
I dont have AT&T or Sprint but I think both of these companies are good. AT&T has a much cheaper and better selection of phones such as the iPhone 4 coming out soon but Sprint’s plan is cheaper. Overall, I think AT&T is a little bit better
June 28th, 2010 at 6:00 pm
I had Sprint and i didnt had signal but when i change to At&t i have more signal in more places i have 3G anywhere i love the speed and the services. At&t Rocks!!!!!!!!!!!!!!!
June 29th, 2010 at 10:21 pm
I have to say AT&T was the worst choice of a cellphone service my parents could have bought. AT&T is far from having better service than sprint I always lose signal with AT&T even when I’m in areas where your supposed to have good signal the pricing is terrible with AT&T for what you get and their customer service sucks to say the lease. Idk how many times they have over charged us. All my friends have sprint and I have not heard one complaint about their service and what you pay for is what you truely get with sprint not to mention they now have the new 4g htc evo which I believe is going to kill the iPhones !
July 4th, 2010 at 2:55 am
[...] that it is better to compare cell phone providers before making the purchase; hence he went for Sprint vs AT& T analysis. He believes when you Compare Sprint and AT& T, you understand their services better [...]
July 7th, 2010 at 7:32 pm
we have sprint. i live in round rock texas. we dont get service a lot of places, our phones are constantly searching. i’m not sure how well at&t works in texas, thats what i’ve been trying to figure out. i really want the iphone4, and my parents have been complaining so much about sprint i am going insane. my dad gets employee discount with both carriers so its about the same price for us. we would have to pay $80 to terminate my moms phone early. i personally do not have sprint. i have metro pcs. i get service almost everywhere, and my parents dont. since they are wanting to add me to their plan, i want to continue to get good service everywhere. the only places i dont get service is in the car and certain resteraunts. so could anyone who lives around austin tx help me out? how is the service?? another plus is that it would be free to call my boyfriend, who has at&t too.
July 12th, 2010 at 7:35 am
I have to admit. I have had sprint for 12 years now and I like the service I recently went to the dark side (AT&T) strictly because of the Iphone. I have to say I have had more dropped phone calls on my Iphone than on any other phone I have ever owned. I was at a party with a large crowd of people they were about five people who had Iphones none of us could make calls. I was baffled one of our friends was on there black berry phone from AT&T and could make calls with no problems. If you have the service from the same provider why is it the Iphone didnt work but Black Berry did. All I could say is WTF. I called the customer service department and they told me to turn my phone off and turn it back on again that would recycle the phone. It didnt work…
July 18th, 2010 at 6:00 pm
I signed up for an AT&T plan Talk7 69.99 month. I ended up putting 151.48 for down payment and accessories on July 01. I recieved a bill a few weeks later for Billing Cycle July 01 thru July 02 for amount 190.69. I called AT&T customer service and this was for 1 day of Service in July which I was charged 1 month and the next month in advance. I decided to exercise my right to cancel contract in first 30 days. I took phones and accessories back to AT&T store on July 16 and was charged restocking fee for phones. I received a credit for -16.00. I called AT&T to submit a gripe to a AT&T manager and the service attendant did not escalate my request. However AT&T informed me that I would be getting a final bill. I asked how can I get a final Bill on an account I just closed. I even got a -16.00 refund.. No explanation AT&T could give can satisfy my mind. These guys seem like thieves and robbers. If you are a poor working person like me you may want to avoid these guys as you may not be able to afford the AT&T Invoices which you will not be able to interpret. Invoice was beyond my ability to interpret and more than I could afford.
July 23rd, 2010 at 8:25 am
I live here in Wichita,ks and have had AT&T and verizon for the past few years off and on. I don’t really mind either of them they both work and serve the purpose their suppose to. I’m just tired of the iPhone and all that crap. I want to get an evo 4g and try sprint out, not really sire what to do?!
July 23rd, 2010 at 1:47 pm
I LOVE MY SPRINT!!! Will NEVER go back with AT&T worse time of my life!
July 26th, 2010 at 6:53 am
[...] that it is better to compare cell phone providers before making the purchase; hence he went for Sprint vs AT& T analysis. He believes when you Compare Sprint and AT& T, you understand their services better [...]
July 27th, 2010 at 11:43 am
I love how people get all angry and resort to stuff like “you dumb asses” etc. State your opinion about the topic. That’s the purpose of these forums…so that people can use helpful information to make a logical, rational, well informed decision.
And “typical cell phone crap”, thanks for categorizing people into your two generic groups…we all appreciate your insight. How interesting that you feel that people with a legitimate complaint are whiners who want something for nothing. Please enlighten us all and entertain us further with your wisdom…lol. And as for the genius who is glad to NOT be an american….please be glad to leave. It’s your right and our blessing for you to vacate this beautiful land. Take Obama with you.
As for the services, I’m on here looking to see if anyone else has the issues that I do with AT&T. It appears that I’m not alone. AT&T is well below par. I have decided to take my business to Sprint. Thank you to all of you whom posted rational informative posts. To the rest, please get educated.