AT&T Wireless Review
AT&T Wireless is the largest wireless service provider in the United States and currently has over 71 million subscribers.
AT&T Wireless has gone through many changes over the years. After several years of business, AT&T Wireless was purchased by Cingular. In December 2006, Cingular was bought by AT&T and the wireless service was rebranded as AT&T Wireless after a short period.
AT&T Wireless Technology Review
With so many changes and acquisitions, AT&T has finally landed on the GSM network which is one of the more recent and popular wireless technologies. AT&T Wireless also supports higher speed data transfered like EDGE and is offers 3G transfer speeds in some areas.
AT&T Wireless Cell Phones
Through the original years of AT&T Wireless, Cingular and the New AT&T Wireless, they always offered some of the newest and most high tech phones including Motorola lines (RAZR, KRZR, SLVR) and of course, the Apple iPhone. AT&T offers a wide variety of standard cell phones and smart phones like Palm and others.
AT&T Wireless Features
Some of AT&T’s more notable features include their marketing claim of the “fewest dropped calls” and their rollover minutes. Very few wireless providers are offering rollover minutes where your unused minutes are carried over month to month. These minute typically expire after 12 months but can often prevent you from overage costs occasionally.
January 15th, 2008 at 9:41 pm
[...] a review of AT&T Wireless from wireless industry experts and everyday users like me and [...]
October 7th, 2008 at 10:09 am
if you are looking for service and reliability of wireless phone, don’t switch to ATT. I have been having dropped calls like crazy lately, and they having been able to help me. i called to terminate the contract with them,but they want to charge me, when the problem is their service. But i am tired of having this problem, that my only solution is to pay to terminate my contract with them,but will never give them my business again.
October 27th, 2008 at 3:17 pm
To all you military and non military people I am going to tell you about Att service and customer service. I am going thru att and have recently moved to a different state. We no longer get any services at all, at my house and by the local grocerie stores. We have called several times to let them know and the just give us a run around. At first they told us that there towers were down so we had to wait 48 hours,so we called them back, Then they told us that we had to change our number so we did that and still no service, so we called back and they told us we had to get a new sim card so we did that and still no service so we called again and they told us we would have to pay to get out of the service even though they have a military clause ( not really) they just say that they do. They also told us that within a year they are getting more towers where I am at and I am just outside of phoenix. We have tryed getting ahold of the company itself and they haven’t got back with us. neddless to say there service is shity and I will never go with them again.
December 16th, 2008 at 4:26 pm
Very bad service. It has been hard to refrain from ***** words. They charge you months after you terminate service. They put you over to a collections agency who has no clue why you need to pay the amount. Then they ask you to dispute the charge. Trust me, all you get is hassled. They scare you with the charge of your credit history being affected. Record all their calls when they say “no more charges”. Ask them to give it in writing. Never settle otherwise
February 2nd, 2009 at 9:07 am
I’ve had more problems in my first month with AT&T than I did in 7 years with Verizon: dropped calls, poor sound quality, inabaility to make and receive calls, and all with full signal strength. I’ve gone through 2 phones and 3 SIM cards. The problem is that they don’t have the technology and bandwidth to handle all the iPhone traffic.
February 2nd, 2009 at 9:57 pm
First let me say something good. AT&T offers a wonderful service that allows you to “tether” your computer to your phone (connect your computer to the internet using your cellphone as a router). This can even be done using Bluetooth so your phone works like a wireless router. There’s just one problem. In order to use this service you have to download and install a program called AT&T Communication Manager which, though free, easy to download, and easy to use, is fraught with technical issues causing perfectly healthy systems to freeze and even crash (yes! the blue screen of death!) regularly. Visit the technical help forums and you will find that there is no really effective solution for these problems. The phone support, though generally very friendly and helpful, don’t have an answer for this either. The bottom line is AT&T Communication Manager is a problematic program, and since at this point there is no alternative to using this program if you want to use this service, anyone who signs up is in for some serious frustration. Though I haven’t canceled my subscription to this service yet because of this problem, I am seriously considering it.
March 29th, 2009 at 8:52 pm
I have been a customer with ATT for only 3 months due to work and I can only say that I hate hate hate their service. I have had more problems with AT&T than I did in 10 years with Verizon. I miss Verizon very much if it wasn’t for their phones. I’m thinking of going back to them even if I pay the cancelation fees. It is not worth the service. Don’t use ATT if you are looking for reliability and great customer service.
March 30th, 2009 at 7:15 pm
I have had AT&T for 3 months now, and I totally agree with the other postings. They are not good at all. Their 3G network is horrible. I can’t make a call without hearing static, crackling, or some kind of interference in the line, and I have a brand new phone. From what I hear, other people are having the same problem. I’m having quite a few dropped calls, and poor voice quality where it cuts out too. Customer service is useless. They just give you a run-around. I switched from Cincinnati Bell Wireless, they were just as bad, if not worse. Are there any good cell companies out there? It seems like they all give poor service. You don’t pay poor prices though!
April 17th, 2009 at 5:56 am
I agree with Brian C.-AT&T service is horrible in the Cincinnati area. I have a new i-phone and it does the same thing as Brian’s phone when I make calls. Verizon was so much better. AS soon as my contract is up, I’m going back to them. When you call customer service about a bill or technical problem, they don’t care at all. Nothing is ever done. The towers are always overloaded because they can’t handle the iphone traffic and voice calls. That is what causes all of the crackling and interference in the line. Definitely avoid them at all costs.
April 19th, 2009 at 6:55 pm
i had been an AT&T customer, well also Cingular, for the past 5 years. i must say that they had great service back before AT&T bought out Cingular. but since then it has all gone down hill. i have over the past few years gained more dropped calls than i ever thought possible. i recently got a new phone and started to experience increased dropped calls, then moved to chicago, where you think that service would be better but in fact it was much worse. after having a case opened for dropped calls over a month they failed to solve anything. i counted 60 dropped calls in the period of one month. i never had reception at school or work. had full signal in my apartment, but that is where 80% of my dropped calls happened. after multiple times hearing that it was the towers in my area, when it wasn’t, they replaced my phone. in a period of 2 weeks i had over 40 dropped calls to just one person that i contact. the case was opened by my mom who has the same problem with dropped calls. she received horrible customer service, always being asked about what the problem was when it was already on file. then AT&T closed the case because she did not respond to them within 24 hours of them contacting her. after all that they would only remove the cancelation fee for myself. which is outrageous when there are two other family members on my contract. why would they keep the service and pay for another service for myself? they also have the same problems as i do. AT&T failed to provide good service so why should their customers pay for it? i recently switched to Verizon Wireless. not only is there better service with a lot less dropped calls but the bill is cheaper, there are more incentives in our plan, and my new Blackberry Storm cost $100 cheaper then the previous Blackberry Curve i had from AT&T. overall AT&T is horrible. maybe they should spend more time servicing their customers than focusing on the advertising for raising the bar.
April 22nd, 2009 at 8:26 pm
[...] the Author: Art Gib is a writer for Cell Phone Battles, a website featuring AT&T reviews and Verizon [...]
April 28th, 2009 at 4:09 pm
I agree with many of the other postings. I live and use my phone in Cincinnati, Ohio and the AT&T service here is terrible. I just bought a 3-G Blackberry and there is constantly interference and static when I make outbound calls. I switched from Verizon. I am constantly having dropped calls, voice cut-outs, and problems receiving text messages. Do not go with them as a provider, you will have nothing but problems. Customer service is rude and does not care about your problems. They will try to blame it on the phone. I’m on my 2nd new Blackberry and the same problems are happening. HMMM…. couldn’t be a network problem, could it?? The iphones are using so much data and use of the towers that people making voice calls are having problems. The network is overloaded.
May 3rd, 2009 at 1:10 pm
No phone AT&T has can ever make up for the fact that once they get you past the 30 day test period, AT&T’s mission is to nickel and dime you to death with features and processes designed to generate extra fees here and there. After years with Verizon, I decided to switch my family to AT&T because of the roll-over minutes come-on. The Samsung phones we selected on-line turned out cheap feeling and one failed, but the more irritating thing was how AT&T had set up the logic to put internet access immovably in the middle of the display – when what we wanted were phones. Long story short, I ended up getting the defective phone replaced, but phone logic and operation were user unfriendly and AT&T customer support attitudes made you feel like your call is an imposition. Customers at AT&T are unpleasant necessities to be taken advantage of and screwed in little ways rather than treasures that are the reason for your paycheck. The couple times I’d been late on a Verizon payment, they texted and called me so I could pay without penalty. Verizon had always responded well when I called in with issues (even “What can I do to save money?”). The people in their service centers are pleasant and well-informed. I was just getting used to the replaced AT&T phone but I wasn’t even sure I’d be able to stand AT&T as a service provider, so I hadn’t paid my bill on the due date. AT&T sent one piece of snail mail notifying me of the late payment. No call. No text. No attempt to use the technology they sold me! They just shut off all our phones! That was the last straw. I called Verizon and reactivated with them. Returned the phones to AT&T with an explanatory letter saying why I chose not to have a 2 year relationship with a company that behaved as they do. I sent in a check for $230.57 for activation and two months of service (quite a big penalty for a short experiment with a different provider) with a copy of the letter. They called and when I said I was unhappy with how they treated me as a customer, they turned me over to collection for $1,084 and have entered an unfavorable data point on my credit report. I hate AT&T with the light of a thousand torches. I am so happy to be back with Verizon where hardware, operational logic and service all are directed to treating the customer like someone they want to keep.
May 8th, 2009 at 9:10 pm
Very Very Bad service i have seen ever from AT&T.
No proper Billing statement, every month they are increasing bill amount like anything. Web site doesn’t have proper information.
I have never used my phone for more then 550 minute, instead of getting rollover minute i have got over exceed minute bill.
For last 6 month i never got single rollover minute at all.
Now i want to discontinue my service with them but they are saying i have to pay 300 dollar for that.
I am very unhappy with at&t . i will not suggest anyone to take this service at all.
May 13th, 2009 at 7:12 am
I will never use ATT. They do not keep their word regarding anything, I ordered my service online, and these cheap asses said I was approved, than said I had to go to the store, all because they didnt want me to get a refurb Iphone for 100. I had to go through hell! I had to be transferred a million times, and i have spoken too 15 different representatives within the last two days! They are a joke! Good luck to anyone who has Att!! Your being over charged, for “customer satisfaction” and i had no satisfaction. I got a migraine from these ignorant people!!
May 18th, 2009 at 4:46 pm
at&t took over cigular and started to circle the bowl the next day. all i asked of them is to stop sending me e-mail. sounds simple enough, 5 months and at least 20 calls to customer service and i still receive a steady 5 to 8 e-mails a week.
May 26th, 2009 at 2:42 pm
AT & T is the worst wireless provider I have ever used. Now I am just trying to find a way to get out of the contract. I live in the San Francisco South Bay Area. I have only intermittent signal in my home area. The signal is so fragile. You lose your signal if you walk in a wrong direction or you walk more than two steps. I get call dropped all the time if I am luck enough to make or receive a call in the first place. I went out to camp with last weekend. While my friend with Verizon was talking on the phone all the time, while my phone had absolutely no signal during the entire 3 days.
I could not understand what the AT &T guys are thinking if they have such a terrible nextwork and simply want to make money out of one-time cheating the customers.
June 8th, 2009 at 4:31 pm
this is the second website I have visited, the first had almost 200 bad reviews for ATT. whosucks.com. and all the 17 posts on this sight. no one has anything good to say so far anywhere.
Im doing research to find out if what all of my friends say about ATT is true. From what I have read so far I will not give them my business. I have already caught them in a couple of lies to get me to sign a contract.(viev my problems and 199 others way worse than mine @ whosucks.com).
Post your problems every where so we the customers can inform each other so we dont make the same mistakes. Thanks jacksAnger
June 10th, 2009 at 1:18 am
My story is that – last year, I switched to an AT & T “GO phone”. (I am one of those who does not do texting or internet with it and am a “light user”). It’s for emergencies (always in purse) and for long-distance. I did however find that I HAVE had dropped calls as mentioned which never happened with my previous “Cingular” service (different phone) – when I was on a contract. After it became “month to month”, I realized I was really paying too much for it, considering my usage with all the extra fees and charges.
I now pay only $25.00 every three months for minutes, PERIOD. (You can add more than that and anything not used, rolls-over). My point is, I can’t see paying all those extra fees of a contract. Also, being connected to other AT & T users are free calls. It may not work for some, but it’s been working out for me so far. I don’t know if I will stay with it, if I end up discovering another company that might be better overall.
Just to mention, I also eliminated some features on my land-line – Caller ID and Call Waiting – I had for years, which I thought would really bother me.. but it hasn’t. I have an answering machine and it’s enough. I don’t think people need or really use any “package” features, either. I also got rid of paying for monthly “long distance”, since I use the cell. (Boy, I remember when using a phone was enjoyable – they’ve taken it all away). I don’t want to tell you how low my bill is, but I never want to go back to what it was. It’s enough that we are faced with changes and other costs all the time. No wonder people are broke.
Just wanted to share regarding keeping costs low.
June 11th, 2009 at 11:05 am
AT&T is horrible !! stay away..
June 30th, 2009 at 2:20 pm
I have at&t and my husband is currently in Emory hospital in atlanta and we go there almost weekly for chemo. I have NO cell service but verizon has AWESOME cell service. I have to go all the way outside just to make a call.
July 1st, 2009 at 9:50 am
I switched from Alltel to AT&T to get the iphone. I love the Iphone…when it works. Here in the Research Triangle Park/Duke University/UNC-Chapel Hill/Capital City-Raleigh, one would think their service was better than it is, but it is not. I have dropped calls while sitting in my living room. I drive 5 minutes west of Chapel Hill and have NO service. Ocracoke,NC has NO service at all and left me stranded at 10 p.m. at night, having to borrow someone else’s phone. As SOON as Apple allows for the Iphone to be used with another company, I am going to drop AT&T like a bad habit, even if it does cost me $200.
July 1st, 2009 at 9:42 pm
I agree with the other posts from Cincinnati, Ohio. I am from there too. AT&T’s service in Cincinnati is horrible. There are so many dead zones throughout the city. 3G coverage is poor inside of buildings. I have a brand new Nokia 3G phone and constantly have dropped calls, poor voice quality where it cuts out and echoes, static and interference in the line, and network busy messages. It is an absolute joke. Also, when my phone is turned off and someone leaves a voicemail or sends a text message, I don’t receive it for several hours, sometimes not until the next day. Their network is VERY unreliable. Customer service-that’s another joke. They need to upgrade their towers in the Cincinnati area-they can’t handle all of the iphone traffic, along with voice calls. Get with it AT&T. I’m going back to Verizon when my contract is up.
July 1st, 2009 at 9:51 pm
I’m glad to see I’m not the only one having problems with my 3G iphone in the Cincinnati area. I agree-I am getting a lot of dropped calls, especially along I-75, the voice quality is bad-it cuts out even with 3G, and the reception is low in many parts of the city. There are also many 3G dead zones-at Herschel Ave. and Linwood Rd in Mt. Lookout, Mitchell Ave. at Clinton Springs Ave. in Avondale, just to name a couple. There are many times when I don’t receive text messages either. Avoid them like the plague, you will have nothing but trouble.
July 13th, 2009 at 6:18 pm
I’m looking for a phone (4 lines, FamilyTalk) and I want a messaging phone with a QWERTY keypad and a touch screen. The LG Xenon rocks and I want it bad- I’m willing to pay the price of 99.99 but AT&T has such a bad reputation I think I have to say the just lost a customer.
Probably will go with verizon but I don’t want to pay 150 for a enV touch, which is the only phone I like there. I have T-Mobile and it sucks so does nextel. I’m kinda in a pickle here…
July 16th, 2009 at 11:26 am
I ended up with two Blackberry chargers, have been to ATT store in Mckinney TX on central on two occasions, slow service and they can only do refund if they have taken in cash. Small amount of 30.00 and they can’t handle it ….stand around, others get waited on first that walk in after you. manager acted like oh well…could not expedite refund from some reps drawer. unacceptable cusotmer service in my book. I will probably try again but am very unhappy with that store and I have been an att customer on wireless for 20 plus years.
July 23rd, 2009 at 2:03 am
I have had At&t and at first it was not that bad. My boyfriend switched and I added a line to make it a family plan. When we moved (him to NY and me to CO) there has been nothing but problems. Neither one of us gets reliable service. I have been on the phone and so has he with AT&T and like other people, they told us to get new sim cards. I do not have an At&t store close to me as I am in the middle of the rockies so they sent me a new SIM card. I called to get it activated as they told me to, but it was not done correctly. Instead they activated it under my boyfriends number meaning I had his phone number in my phone, he had no phone until it was straightened out, and my number was gone. He went to a At&t store and the guy said the SUM card has nothing to do with service. Kind of funny when a worker says that after custoner service said it would. They tell me and him that we have great service in our areas but we drop calls about 15 times when we are trying to have a conversation.
To all of you out there, I would not recommend AT&T. Their customer service does not care, problems do not get fixed, and they only give you the runaround, Managers are never there to talk, and they will not connect you to a higher person. The reason they are “1″ is because they shaft their customers and keep unhappy customers b not cancelling service no matter what the reason.
July 26th, 2009 at 1:00 am
ATT COSRUMER SERVICE SUCKS I CALLED TO TRANSFER MY CALL TO STAND ALONE AND THEY CUT MY PHONELINE WITH IT CALLED 3 DIFFERENT CUSTOMER REPS MR.JACKSON, MS.JOHNSON AND FORGOT THE 3RD.PROMISE ME THAT I’LL HAVE MY ACTIVE VOICE LINE WITHIN THE DAY IT HAS BEEN MORE THAN 24 HRS NOW STILL MY PHONES NOT RECONNECTED.THEY ARE JUST FULL OF LIES
July 28th, 2009 at 4:34 pm
I must say that you people are hilarious. Every wireless service is the same, no service on phone, bad c/s, I see a lot fo you like verizon. I personally hate it. Did you know that if you ever have an issue with your bill, Verizon only gives one credit every 12 months? ATT, I think, has the best Customer Service. Whenevr I have an issue, they are very helpful, I love my service and i love the phones they have available. They credit anything for me if I have a problem with my bill. Has anyone ever thought that a lot of prolbmes with your phones are user errors? Get over it people, it is a PHONE!! No service provider is going to have the BEST service all the time, get real.
July 30th, 2009 at 11:52 am
Sorry to say ANNE, it is the phone company (AT&T) service is really bad I get dropped calls(every where) and I do know how to use a cell phone no user error here. you must work for AT&T. I have no problem with Sprint or verizon great service. I have tried all these phone sevices for 30days. I have to say Tmobile has way better service then AT&T But Verizon is the best..
August 10th, 2009 at 3:14 pm
ANNE – You either work for ATT or you have a very low IQ. Which is it.
ATT is the bottom of the barrel when it comes to cell phone servcie. They not only have the worst coverage area of the 4 major phone companies, they have the worst customer service of the 4 as well. Don’t take my word for it, look it up. On any website you will find the same result, look at Consumer Reports, CNet, etc. They are dead last.
The were a struggling company that subsidised hundreds of dollars PER PHONE! just to have the I-phone. If they didnt do this they would have no business at all. Once they got the phone and the contracts signed, they basically left the consumers out in the cold. They could care less about getting any of these problems resolved, and why should they? They have a bunch of idiot’s out there that will buy the phone regardless of how the service is.
Bottom line: Verizon has the best customer service and phone coverage in the US. This is not debateable.
(If you have a story about Verizon and how bad their service is, then you must be living in the middle of no where. My advice, move somewhere that has more than a thousand people in the town you live in.)
August 13th, 2009 at 10:34 pm
I have tmobile right now and I hate it. All of their phones stink. And yes, this does include the G1 which I have already had to replace on 3 separate occasions on one of my lines. The dash that I have on my line keeps freezing and powering off. The service in my area is horrible. I have to dial a number 20+ times just to be able to call out successfully. I’m paying the same amount now with my 3 family talk lines that I would be paying with an at&t plan, and i’d probably be using less minutes with at&t bc all of my friends and family are with them.
I completely agree with Anne on this one guys. All carriers stink. I had verizon before I moved my numbers over to tmobile and they would never credit you a cent if there was an issue on the bill. If you went over your minutes for example and decided to go to a higher plan they wouldnt back date it and help you out with the bill. oh, and as far as sprint goes. I cant say much about sprint bc I dont know anyone who has it so that may be everyones last hope, but I still sometimes hear old horror stories from when nextel was incorporated into the company.
August 14th, 2009 at 4:50 am
ordered an iPhone from AT&T Premier, got it defective, sent back with return label provided. It took 2 weeks to deliver( super slow). then additional 3 days to reset my upgrade option. So, 3 weeks from original purchase I still don’t have iPhone, refund will be issued within next 10 more days, AT&T Premier customer service just terrible, you have to be on hold up to 35 min. Can not solve any problem. I’m 8 years with AT&T, and I’m thinking to go with the different provider. Sick and tied of AT&T service.
August 14th, 2009 at 9:14 pm
I don’t agree with Anne at all. Come on Anne, use your common sense. There are literally thousands of complaints about AT&T’s service all over the web and you blame all of those people for making errors on the phone? Hello McFly???? I am a telecommunications engineer and I can tell you their network is poorly managed and is very unstable. Towers are being overloaded. That is why all of these people are having problems. I had Verizon before and never once had a problem with voice quality or dropped calls like I do with AT&T. This is because they actually care, and test their network daily and invest money in keeping the service excellent. Do not go with AT&T. They will give you nothing but problems.
August 20th, 2009 at 8:22 am
ATT is horrible. Like many other people here I have had the same problem. They have switched my phone out, given me new batteries, and given me a new SIM card. Needless to say none of these things have helped with my poor signal. I live in Chicago and can not get signal in most places like in and around my home where they claim I have a tower located 4 blocks from me. I have to sit outside and have a conversation and pray that my call doesn’t drop on me. My call dropped 3 times while talking to an ATT customer service rep. about having tons of dropped calls and NO SERVICE displayed on my phone frequently. I don’t live in a rural area I live 1 mile outside of downtown Chicago. And speaking of downtown Chicago I hardly get any service there either. One would think with all of the ATT buildings and offices downtown that service would be great. That is not the case at all!
One customer service rep even told me that maybe I’m not getting signal because the signal is having trouble getting through the brick in the buildings around me. What a load of manure! I can not wait for the day that my contract is up and I can drop ATT. Their wireless service is the worst I’ve ever had. DO NOT SIGN UP WITH THESE GUYS!! You will only give yourself a lot of frustration and headaches.
September 1st, 2009 at 5:18 am
We have just moved to the mountains. We can get Verizon in our home but not ATT signals. Called to ask if they will let us out of contracts…recommendation was buy a prepaid phone from Verizon to make calls. Forward all incoming calls to the house phone. What a Mickey Mouse work around. We run a business off our cell phones and now have to give customers our home phone number to stay in business.
September 3rd, 2009 at 9:38 am
I think everyone speak out the truth about the horrible experience from AT&T. I’m also completely dissatisfied to their service.It is horrible and a nightmare for having business with them. They just love collecting money but they don’t care about there customer. AT&T is a piece of craft. For everyone please don’t switch to AT&T. I’m just finishing my contract to them and I will switch to other network.
October 1st, 2009 at 8:17 am
Quit your ninny wagging you babies! You take our crappy service and like it!!! We have you by the balls with the iPhone. Thanks for all your money! Suckers!!!!! Hahahahahahah!
By the way, good job Anne!!
Love AT&T
October 2nd, 2009 at 1:00 am
yea i also work for at&t.. we dont care bout our customers we only care bout ur money…..
good job anne
October 9th, 2009 at 10:11 pm
To AT&T-Thanks for your horrible service in the Cincinnati, Ohio area. No, you don’t have me by the balls, I have a Nokia 3G phone, not an iphone. The Federal Trade Commission and the Federal Communications Commission need to come in and fine your loser company for not providing quality cell service. You make the customers sign a contract, but yet you don’t live up to your end of it. You just take our money and fix nothing when ten of thousands of people are having problems with your crappy network. Read the reviews on here morons. Many people are unhappy with your service. I’ve had the same problems with dropped calls, poor voice quality, missed voice mails, poor reception, over and over in Cincinnati, Ohio. I call customer service, and it’s the same run around every time. I am going with Verizon as soon as my contract is up. Your company cares about money, not about the customers.
October 10th, 2009 at 12:08 pm
I absolutely hate AT&T. they are the worst phone company ever in the universe! I hate them sooooo sooo much. bunch of dumb and idiot people are there sitting as customer service! expect to be on the line for at least 2 hours and get transfered over at least 50 times and at the end you get no result! F@$% AT&T.
October 10th, 2009 at 4:19 pm
The second win was a safety technology evaluation formerly done on an iron prototype, successfully per- formed in VR. ,
October 14th, 2009 at 11:37 pm
AT&T is the best i live on oahu it work grear
October 15th, 2009 at 3:44 pm
AT&T is the worst! they charge you crazy. unfriendly and tough customer service!stay away!!!
October 15th, 2009 at 9:15 pm
I live in the Cincinnati, Ohio area and totally agree with the other reviews from Cincinnati and all over the country. AT&T is the worst wireless company in the U.S. Ever since I switched from Verizon, I’ve had nothing but dropped calls, poor voice quality where it’s choppy and cuts out, missed calls and text messages, and poor reception/dead zones. I also hear crackling/static on the line when I attempt to make a call. I have a brand new iphone. I call customer service and they always blame it on my phone. It isn’t the phone, it’s their crappy network that they refuse to spend money on to upgrade and add towers. It’s ridiculous. Avoid them or you will be very dissatisfied.
October 19th, 2009 at 5:38 pm
The Worst Customer Service I have ever seen.
Their Website is not working properly most of
time. You can not change your features online.
The Next Step does not come and you do not know
if your feature is changed or not. They
never send you email of the confirmation. I have
used the AT&T phone for last 3.5 years and I am
mad with them. I have paid more than 500 extra
dollars. Customer Service people get angry at
you, not cooperative. I am planning to Switch To
T-Mobile. Very worst experience with AT&T.
October 20th, 2009 at 8:25 pm
I am wondering, what is it going to take for AT&T to get the message and fix their unreliable 3G network? Obviously, no one cares at that company. So many people, including myself are really angry with them and are having the same problems with horrible voice quality where it’s cutting out, choppy, and static-filled, having many dropped calls, not receiving text and voice messages for days, and getting poor reception. The problems are happening all over the place-Chicago, Cincinnati, New York, Los Angeles, Houston, New Orleans, Detroit, etc. We need to get a class action lawsuit together to wake these arrogant executives up and get these problems fixed once and for all. I mean we all signed a 2 year contract, they need to live up to their end of it. I will NEVER sign up with them again.
October 21st, 2009 at 6:30 pm
Mann I was really really looking forward to buying the new Iphone 3gs and now after reading all your comments about at&t in Cincinnati, I don’t think I’ll go ahead with it. But I have this strong urge to buy it so dunno if the urge will over come my logical mind :S lol BUT I’m currently on Cincinnati Bell and so if I do switch to AT&T would it not be an IMPROVEMENT? (even if its slight). and Whats really holding me back is the fact that I have to pay $30/month for a data connection that might not work.. So can anyone tell me if 3G is good around UC? Thanks
October 22nd, 2009 at 2:19 pm
Even if there are less valued employees in the firm, the highly-valued ones will drive the choice of a health plan. ,
October 25th, 2009 at 5:07 pm
I have had Verizon for about 6 years, I dont have any of these problems, I have a blackberry and the service with Verizon is great, the customer service is outstanding, they answer quick and alway fix your problem, I am going to stay with them and hope one day they have the iphone, but i have never experienced what att wireless customers are having to deal with on a regular basis.
October 26th, 2009 at 10:58 pm
att has the WORST 3g coverage. its spotty and they overcharge for terrible service. i reccomend switching.
October 28th, 2009 at 7:22 pm
I want to know-what is it going to take for the morons over at AT&T to fix these problems they are having with the iphone and 3G network? I live in Cincinnati and am constantly having dropped calls at all times of the day and night, crackling and static (interference) in the line when I make calls, voice quality where it cuts out and is choppy, poor reception, and voice mails that are lost for several hours. Plus, the 3G network goes down frequently. I pay over $100 a month for their horrible service. It’s ridiculous-nobody at this company cares. I’ve called customer service and tech support at least 5 times each and the problems are never fixed. The reps just give you the run around and are rude. I’ve never seen such an incompetent wireless company in my life. AVOID AT&T at all costs.
November 4th, 2009 at 4:46 am
[...] Gib is a writer for Cell Phone Battles, a website featuring AT&T reviews and Verizon [...]
November 11th, 2009 at 12:19 pm
I have terrible coverage through AT&T. I took my mother’s Verizon phone and my At&T phone and she had coverage 4 times more often than I did. Then the coverage got worse and worse. I called AT&T and found out that 9 towers are down in my area. I wanted to get out of the contract but they said they don’t guarantee any coverage?! I can hardly wait until my contract is up.
November 12th, 2009 at 6:37 am
Let me just say at&t is the worst freakin service ever. I have been with them for over 5 years and my mother had been with them for 7(she added me onto her plan). We had rollover minutes and since she hardly used her minutes i would use them and we would never go over, but after she canceled they also took off the 2,000 rollover minutes we had left over from however long and so now I was stuck with only 450 a month. They did not inform us that that was going to happen so I had gone over 200 dollars on my phone bill for pretty much 3 months(which was already 70.00 plus tax a month). So i went there to add minutes and it was 20 more dollars just to get 900 minutes. WTF! At t-mobile you get unlimited texting and minutes for only 70 bucks and now im paying 90 for unlimited texting and just 900 minutes, thats so stupid. Then my boyfriend called them to see if i could get some sort of deal with them because he did that with t-mobile and they kissed up to him when he threatened to cancel, offered him phones, lowered his monthly payments, but when we called at&t they told me if i wanted unlimited minutes it would be $120. A HUNDRED AND 20 DOLLARS. WTF PEOPLE!!! that is way to much freakin money for one month, plus there would be taxes on that. Give me a break. They said they would not negotiate so I am canceling them, and now i have to pay a $120 cancelation fee. This service really robs you blind and screws you big time. I reccommend not getting the service, because my calls get dropped and my phone thats only a couple months old freezes all the time.
November 12th, 2009 at 10:06 pm
AT&T cell service SUCKS!!!! I got an iPhone 3G and most of the time I can’t even get a signal in my own living room. My wife’s 3 year old phone geta better signal than my 3G. I drop more calls than I care to count. I hear static on most calls and the person I am talking to their voice drops in and out. I was defiantly happier with CINGULAR. AT&T is the worst cell service I have ever had besides SPRINT. AT&T SUCKS!!! and I’ll be changing to verison when the 4G comes out!!
November 15th, 2009 at 12:15 am
I live in Milford, Ohio and AT&T’s wireless service here is terrible. When you call customer service or their tech support line, they always blame the problems on your phone. It’s not the phone’s fault, it’s their crappy, overloaded 3G network. They know this to, but refuse to spend any money or time to fix it-read the reviews and articles. I have been with two other cell providers, and NEVER had problems like I do with AT&T. When is something going to be done about them? The FCC needs to come in and fine them. I am always getting dropped calls, terrible voice quality where there is static and crackling in every call I make, the voice cuts out and is choppy even when I have full antenna strength, there are many voice mails I don’t receive, I get poor reception in many areas, and the 3G network goes down a lot. I pay over $90 a month for this kind of service. Ridiculous! Plus, their customer service line is useless, they never solve any problems, and they will screw up your balance. DO NOT go with AT&T Wireless, you will be very disappointed.
November 15th, 2009 at 12:16 am
I live in Milford, Ohio and AT&T’s wireless service here is terrible. When you call customer service or their tech support line, they always blame the problems on your phone. It’s not the phone’s fault, it’s their crappy, overloaded 3G network. They know this to, but refuse to spend any money or time to fix it-read the reviews and articles. I have been with two other cell providers, and NEVER had problems like I do with AT&T. When is something going to be done about them? The FCC needs to come in and fine them. I am always getting dropped calls, terrible voice quality where there is static and crackling in every call I make, the voice cuts out and is choppy even when I have full antenna strength, there are many voice mails I don’t receive, I get poor reception in many areas, and the 3G network goes down a lot. I pay over $90 a month for this kind of service. Ridiculous! Plus, their customer service line is useless, they never solve any problems, and they will screw up your balance. DO NOT go with AT&T Wireless, you will be very disappointed.
November 21st, 2009 at 12:25 pm
I hate AT&T. We have iphones and have been missing calls and no voicemails pop up. Well I have called AT&T about it. They said that it is my phone. Well I went to the Apple Store and they gladly replaced our phones. It still continues and I called and they did some things here and there and still it happens. Next they couldn’t do anything so they gave me the Apple number. Told them and said it is AT&T issue which gave me back to them where they gave me the same run around like everyone before. I said I have already done this and the representative for AT&T was getting mad. She sent me to technical support where they said you need to go to 2G not 3G for better service. What the H3LL. I want 3G service because that is better. Then they say that they have issues with voicemail. I said I called 3 times and no one has told me that. Are you going to fix it? They said they are trying but haven’t done it completely. I said thanks and hung up. I HATE THEM. They can’t fix their own mistakes and can’t come up with solutions when you are having problems. If I didn’t have a iphone I would go back to Sprint.
December 3rd, 2009 at 1:53 pm
I got two iphones and an lgshine almost a year ago, I have yet to drop a call, and I get signal almost everywhere in california. They don’t nag me about upgrades, they don’t send me any mail since I asked them not to. Me, my girlfriend, and my little sister use our phones non stop- primarily texting, I also use it to call my relatives. On the iphones we download apps, surf the web, and I even use LogMeIn to work on client computers.
I have no issues, whereas my three years with Verizon that ended a year ago still clutters my mailbox. I had to call every hour for three days to get the service disconnected and to get a response on the disconnection fee. I also paid $120 a month for two crappy little phones with nothing but voice, and dropped calls all the time. They would not replace the phones when they broke and I had to order the parts and repair them myself.
And AT&T service is improving, I work in the middle of my office building and couldn’t get signal when I first got my phone, now I get signal at full strength even in my cube. I find that to be pretty impressive.
So honestly I have had no experience with all of the hate that is directed at AT&T, Verizon cost me more in the main bill and the side fees every month than two iphones do (I don’t get any ‘hidden fees’ from AT&T), and I got less services. I got 0 customer support from Verizon.
I live in Sacramento California, and travel the state every weekend, in case you’re wondering about my usage level.
December 5th, 2009 at 2:43 pm
Our AT&T experience was horrible, and that is why I am here- to save others from choosing internet or phone service through this ridiculous company. Not only do they provide bad customer service, but they don’t send service technicians out on time, and charge for every service they provide no matter how small. We agreed on a certain fee per month for internet and home phone service, and was charged TRIPLE the fee in our bill. The only good thing that happened in this colossal waste of time was that I argued my way out of the bill and canceled at the end of the month. AT&T is the worst choice for any service, and should be avoided at all costs.
December 6th, 2009 at 10:59 am
After having Verizon stilling money from me for more than 5 years, now I have AT&T with the Roll Over and their excellent customer service. Defective phone? New phone on the mail within a day. Spam text charges? Not a problem, here is a credit on your bill. So far so good for me. I always hate the “screw your self” attitude of the Verizon customer service. Verizon has the worst signal on my area, Sprint the best, At&t has the best deals…
December 11th, 2009 at 2:02 pm
as 9 out of 10 people already reliaze at&t is corrupt beyond the maffia. back in the 80’s congress had to break up at&t into the bell telephone system. why? at&t actually belives what ever they do is ok because THEY ARE THE GREAT AT&t. over the years they have become more dangerious than ever. by having a team of high priced ambulance chasers on payroll, you will die of old age before getting to court. they belive in the wallmart business model, destroy or purchase any compitation. costumer service is a joke, at&t could care less if your phone works, [after payment of corse.] you can’t confront them , because they are not findable. remindes me of that early 80’s toyoto comerical {modified ] you asked for it, you got it BEND OVER
December 11th, 2009 at 3:30 pm
AT&T has the worst cell and customer service I have every encountered. I drop at least 4 calls a day, frequently am unable to make a call because of a “busy network” and miss text messages all together sometimes. When I contacted AT&T to communicate these issues I was told that I should go out into a clearing away from any obstructions in order to make calls. So apparently I am being unreasonable in trying to make calls from my house or car. I need to find a nice pasture somewhere and stand in the middle of it!
December 12th, 2009 at 7:59 am
ATT IS THE WORST COMPANY EVER!!!! THEIR WAY TO DO BUSINESS IS SO WRONG AND SO STUPID!!!!! U SHOULD AVOID ATT….
December 14th, 2009 at 8:39 am
In Cincinnati, Ohio and the surrounding areas, AT&T has terrible 3G wireless service. Customer service isn’t much better. I never had problems when I was with Verizon. I am getting a lot of dropped calls everyday, terrible static, crackling and interference when I make a voice call, voice and text messages I never receive, many dead zones throughout the city, and frequent network busy messages. Their service is unacceptable. I pay $100 a month for this “service.” I have called customer service and tech support numerous times, and am always blown off or told the problem is with my phone. Many other people I know have 3G phones with AT&T and they are having similar problems as well. I’ve gone through 3 phones, and the same things keep happening. When are these problems going to be fixed, and what does it take to get someone at that company to listen? I am so frustrated! Avoid getting AT&T, you will be very unhappy with their service.
December 14th, 2009 at 8:40 am
In Cincinnati, Ohio and the surrounding areas, AT&T has terrible 3G wireless service. Customer service isn’t much better. I am getting a lot of dropped calls everyday, terrible static, crackling and interference when I make a voice call, voice and text messages I never receive, many dead zones throughout the city, and frequent network busy messages. Their service is unacceptable. I pay $100 a month for this “service.” I have called customer service and tech support numerous times, and am always blown off or told the problem is with my phone. Many other people I know have 3G phones with AT&T and they are having similar problems as well. When are these problems going to be fixed, and what does it take to get someone at that company to listen? I am so frustrated! Avoid getting AT&T, you will be very unhappy with their service.
December 14th, 2009 at 8:42 am
In Cincinnati, Ohio and the surrounding areas, AT&T has terrible 3G wireless service. Customer service isn’t much better. I am getting a lot of dropped calls everyday, terrible static, crackling and interference when I make a voice call, voice and text messages I never receive, many dead zones throughout the city, and frequent network busy messages. Their service is unacceptable. I pay $100 a month for this “service.” I have called customer service and tech support numerous times, and am always blown off or told the problem is with my phone. Many other people I know have 3G phones with AT&T and they are having similar problems as well. When are these problems going to be fixed, and what does it take to get someone at that company to listen? I am so frustrated! Avoid getting AT&T, you will be very unhappy with their service.
December 14th, 2009 at 8:44 am
In Cincinnati, Ohio and the surrounding areas, AT&T has terrible 3G wireless service. Customer service isn’t much better. I am getting a lot of dropped calls everyday, terrible static, crackling and interference when I make a voice call, voice and text messages I never receive, many dead zones throughout the city, and frequent network busy messages. Their service is unacceptable. I pay $100 a month for this “service.” I have called customer service and tech support numerous times, and am always blown off or told the problem is with my phone. Many other people I know have 3G phones with AT&T and they are having similar problems as well. When are these problems going to be fixed, and what does it take to get someone at that company to listen? I am so frustrated! Avoid getting AT&T, you will be very unhappy with their service.
December 17th, 2009 at 6:23 pm
Long time upstate NY customer of AT&T. Live 1 mile from tower, and lost service 2 weeks ago. 5 Calls to customer service and they could care less. Just renewed my plan for another 2 years in September. Phone is useless to me.
December 18th, 2009 at 11:40 pm
I am having the same problem Jim. Here in Ohio, I was getting full reception strength in my house, now I’m only getting 2 bars, but the signal wavers constantly and I always get dropped calls. AT&T’s service is embarassing. Also, what does it take to get a clear voice call on AT&T’s 3G network? Every single time I make a call, I always get static and crackling on the line, and the voice quality is choppy and cuts out. The FCC needs to come in and make them improve their horrible service. I never once had a dropped call or poor voice quality with Verizon.
December 23rd, 2009 at 11:45 am
As an employee of att who has used ATT, and who is currently using verizon, i say its a toss up. Either one is great. Att has great phones, and service. I may just switch back to ATT. Dont get me wrong, Verizon is good too, but its hard to beat ATT.
December 26th, 2009 at 6:05 pm
I was on the phone for an hour with an AT&T account rep & finally bumped up to what turned out to be a very honest resolution manager. I had pointed out the obvious backed by my industry knowledge of various plans, etc. I’m paying $230/month taxes-fees for two phones, one of which has unlimited talk and 1500 text ($130) the other an iPhone with 450 minute talk, 1500 text and data ($100). I noted for them alternatives (all with their own short-comings, admittedly), like unlocking my iPhone & moving to T-Mobile ($70 all inclusive). His response was he could understand an end consumer’s problem with AT&T’s pricing (especially in the light of AT&T charging their own GoPhone customers $60 prepaid for all inclusive unlimited voice/data/text) but in truth AT&T simply doesn’t care. Their number crunchers have done the math and determined that consumers have no viable alternatives if they want the iPhone and thus will pay whatever AT&T chooses to charge and there will be no changes in the foreseeable future to make AT&T’s pricing more competitive. Again, this directly from an AT&T account rep supervisor. So there you have it. Right from the horses mouth.
December 30th, 2009 at 6:44 am
I live in Texas and have traveled to the Northwest this past summer. I have no problem with AT&T. I will say, my Edge does work faster than the 3G. Life for me is great with AT&T. Granted some of you up north may have more trouble as I read the post most are from up north. I am considered Southwest. Yes there is a battle between AT&T and Verizon, but what to major providers don’t battle it out, that is nature. We each have to decide. Someday AT&T may be bad for me but at the moment they are not.
January 7th, 2010 at 2:42 pm
I purchased an Iphone Nov. 2008, I deposited $500.00 for it and the price of the phone which is $199.00, They told me, they will give it back after a year!!!!! What they dint told me was if my service would be suspended at least once, I have to wait again for another year,and if I cancelled my phone my $500.00 deposit will be gone, What a rip off, company’s like this should never be patronized, or just change their company name to RIP OFF!!!!!!
January 9th, 2010 at 12:12 am
AT&T Wireless is the worst wireless provider in Southwest Ohio/Northern Kentucky. Nobody at that company cares or does anything to help customers. First of all, I cannot make a clear call on my Nokia 3G phone. I have called customer service and tech support numerous times and nothing is ever resolved. I am always blown off. I know several people that are having the same problem with their iphones-there is crackling and interference whenever you try to make a call. Once you connect the call, it is more than likely going to drop due to towers overloading. That happens to me at least 50% of the time. Also, there are many times when I don’t receive text or voice messages for several hours, if not days. Picture messages-forget about it. I rarely receive them. This is a poor excuse for a wireless provider. Do not go with them, you will have nothing but problems.
January 10th, 2010 at 10:31 pm
This is the worst service provider ever!!!!
Do NOT switch to this damn company!!! I ve had so much headache and spent so many hours with their customer service without getting any results!!! In every bill of mine, they screw something!!! NOt a bill goes by that everything is right!! Just waiting for my contract to end!
Stay away!!! p
January 12th, 2010 at 6:35 pm
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January 14th, 2010 at 2:07 pm
I was cautiously optimistic when I got my iphone, having had miserable experience with pretty much every carrier except cingular. The people at the store assured me they had fabulous customer service, and that my employee discount would be applied immediately, though I would not see it in my billing cycle for a coupe of months. They assured me I would get the discount applied back to when I bought the phone. Two months later, no discount. I went back to the store, they copied my employee i.d. AGAIN, and told me the same thing. This was in August. Now it’s January, still no discount. I tried calling customer service, and was told ten different ways I “should” have applied the company discount, which did NOT include doing it at the store. After spending hours trying to figure out the “IRU number” they needed, I called back. Three transfers later, they claimed they had no idea what I was talking about, and that on my previous phone call, I had “hung up” before they were able to give me the instructions, which I did not. I got transferred again to a very surly woman in the business department who basically called me a liar and that there was no record of me ever trying to get this discount, and that the “only way” to get it was by applying online, which nobody had ever told me before. I applied online, told her it was effective, and she told me, once again, it would take two months to apply from TODAY. I asked her about all of the other months I had waited with this excuse while I was paying that extra 18% (a big amount for an iphone!), and she acted like I was off my rocker to think I would get that money back when I “just initiated the discount today”. It was, she said, MY responsibility to initiate this, which HELLO I had been attempting since August. She kept cutting me off and telling me to calm down (I was calm until she told me that) and I asked if there was a supervisor I could talk to. She said no. I asked if there was a record of the names of the people I had talked to who gave me all the wrong information before, she said there was a record, but she could not give me any names except hers, and that by all means I should complain but anyone I talked to would tell me she was correct in what she was telling me. After telling me she didn’t have to put up being “talked to like this”, I finally hung up. I called the store I bought it from again, and after a couple of minutes was told I would get the discount applied starting in October – the two months billing cycle I was originally promised, and it would be applied immediately on my account, not in two months as the rude woman told me. At this point, I’ll believe it when I see it, but I think I’m not so optimistic anymore.
January 14th, 2010 at 2:10 pm
Forgot to mention… I had tons of dropped calls, too. After going back to the store and getting a new sims card with no improvement, I figured out the only way to prevent that is to disable your 3G, and only enable it when you are using the web.
January 20th, 2010 at 11:41 am
Here I am I was thinking doing it for months.
AT&T is the worst service in the country I have stop counting how many dropp call I have, not to mention the customer service…
Why I’m still with them? I have an iPhone. How come apple went with this company?
I work mostly by phone and I have to go with text, when it’s possible!
Now I’m hopping that the iPhone market will go to other providers soon
January 22nd, 2010 at 11:37 pm
[...] Gib is a writer for Cell Phone Battles, a website featuring AT&T reviews and Verizon reviews. Posted in Cellphone Reviews | Tags: Cell, Contracts, Evil, Necessary, [...]
January 23rd, 2010 at 1:55 pm
Be careful if you EVER have the possibility of moving to a new area where the service is marginal. ATT told us that the service in Washington was “good” and when we got here, we found that the service is TERRIBLE. Thus, though we upgraded based on their characterization of the service as good, we are suffering with poor or inadequate service in the new location. Further, ATT will not let us out of our plan despite the poor service we are having.
January 29th, 2010 at 10:05 am
My experience with AT&T has been tearing me apart for the past few months and I’m hoping that writing about it and sparing people the same nightmare may help me feel better. I’ll start with saying something positive. I had Cingular for many years and when they were bought out by AT&T I just stayed on the wagon. Now, the past two years I was with them I did have excellent service. I never had a dropped call and my internet worked great. I even had excellent coverage when I studied abroad in Europe for six months. My return to the US about a year ago is when the trouble started. I knew that my bills abroad were going to be expensive, they averaged around $250. However, once I came home they never went back down to their normal $120, even after having the international service turned off.
I guess AT&T thought I was comfortable with a $250 bill, why not just keep charging it? After about two months of this I called costumer service to complain and my next bill was down to the normal $120. The next month I was in for a shock when my bill was again $250. I called them again and my next bill went back down. This exchange continued for about six months until I finally decided to cancel. I have now gone into the store twice and contacted costumer service four times to have my account turned off, even agreeing to pay the $175 to do so. Four months later it still hasn’t been done although six different people assured me that it would be taken care of. My next step will involve getting a lawyer. In addition I have discovered the unethical billing practices that I’ve read in reviews on other sites. While examining all my bills closely I found that I was being double charged for my internet and texting plans. When I asked a costumer service rep what that was all about she told me that they were changing the way they did billing and wanted to get their costumers a month ahead. I could be understanding of that explanation if it happened once, but they were charging me double on every bill. So each month I was paying for that months service and a month ahead. I’ve switched to Verizon and so far have no complaints. My bill is laid on in front of me with no surprises so far and it’s still cheaper than my original $120 plan with AT&T. I’m not trying to advocate any provider but I strongly urge people to stay away from AT&T. I personally know other people going through the same nightmare I am and it’s sad because they are one of the biggest providers, you really only have a choice between AT&T or Verizon unless you live in a major city. As soon as they have a pre-paid smartphone plan I’ll be saying goodbye to contract providers for good.
January 31st, 2010 at 2:54 pm
Ok, AT&T is as good if not better than Verizon. I have never had a problem with a call or anything with them except customer service. AT&T is arrogant and is stuck on tell the customer it’s expectations and not asking what the customer’s expectations are. If there was a better alternative I would leave them but Verizon isn’t much better and they are impossible to get a contract with. My credit score is 710 and I was asked to provide a $200 deposit. BULL!
February 3rd, 2010 at 8:27 pm
I wanted to share my experience with AT&T wireless on this site. Just tonight, I had problems with their service yet again (it’s never-ending). I was on my way home from work and tried to make 9 phone calls, and could not make even one because I kept getting a message saying the network was busy. I live in Cincinnati, Ohio. So, I called customer (joke) service, and the lady on the line was nice, and had told me they had 12 other phone calls from customers in this area having the same problems. They had no idea what had caused the outage nor did they know when it was going to be fixed. I am CONSTANTLY having issues with their network. Last week, the internet went down twice. Yesterday, calls couldn’t be completed. Calls on my 3G phone are always full of static, crackling, and interference. This is my third new phone. I don’t get text messages sometimes for several hours after they are sent. Whatever you do, if you live in the Cincinnati/Southwest Ohio area, do not go with AT&T. You will get nothing but problems from their horrible network.
February 4th, 2010 at 3:02 pm
First off if your going to get At&t’s service, you DO have 30 days to see if the service is right for you. If you have a problem from the get-go why are you still with At&t? I have At&t. My calls never drop, my messaging works great and the phone is refurbished! If you’re getting dropped calls after 20 minutes, its not considered a dropped call. If you have a problem with your service pay your bill and move on to a cellphone company that will fit your needs. No one needs to hear you complaining over your own stupidity on the internet! If you really had great service at one time and want to actually fix your problems with the service.Tech support can and will take care of your issues. Direct tech center number is:877-998-5175.
February 7th, 2010 at 12:38 am
Tracy, First of all I never started off having problems with AT&T Wireless. Hello?? I wouldn’t still be with them if I had problems from the beginning. I do have common sense. The problems, of course, started long after the 30 day trial period. I’ve asked to cancel my contract without a fee and they won’t. Second, the poor service has NOTHING to do with me not paying my bill. I’ve paid my bill on time every month. If I didn’t pay my bill on time, my service would be turned off, duh?? It’s still on! It’s their network that’s the issue here, not my bill! Third, I have called tech support numerous times and am always given the run around. I am always told it’s my phone causing the problem, and to reset it. That’s funny-this is my 3rd new 3G phone. You can’t tell me there is something wrong with all 3 of my phones which are different models! Plus, I have a couple of friends here in Cincy that have the same exact problems with their iphones. Finally, do you have a clue as to how many consumer complaints AT&T has on this site and many many others online? Have you seen all of the complaints with the Better Business Bureau? Wake up and quit defending this wretched company. You are actually one of the very few customers who actually has good service. Consider yourself really lucky. I’m actually going to pay the early termination fee just so I don’t have their crappy service anymore.
February 9th, 2010 at 4:47 pm
I just hate att. There service is horrible, 3G network doesnt work properly. Customer service have no clue how to help people with there problems. My mounthly bill was overcharged for some reasons a few times. I just so unsatisfied and dissapointment
February 11th, 2010 at 9:29 am
Thanks to AT&T I failed my online class because they dropped my internet connect with my air card and didn’t tell me and it wasn’t a late bill issue, I pay all my bills on time. AT&T SUCKS
February 17th, 2010 at 5:35 pm
AT&T has no conception of customer service. First a robot on the phone, who hung up on me when I didn’t want any of his menu-of-the-hour.
Then, I went to the internet addy that the robot touted for help. Useless. What a waste of time.
February 18th, 2010 at 10:12 am
Yeah so yes i work for att.. as the customer service rep.. I can understand the Frustration for customers.. We do have stupid Policies that we do have to go by or else!.. You have to remember that we are people as well, and I do try everyday to make customers happy, but when you get irrate customers on the phone there is nothing we can do.. WE ARE PEOPLE TOO, WE ARE NOT ATT. This is our JOB.. im not going to speak for everyone but i try to do everything i can to help the “customers” And did you ever think that if you are nice and Polite, you would get more accomplished instead of Flying off the handle when we anwer the phone? 9 out of 10 CSRs will give you anything you want if your nicer on the phone. im not gonna lie if someone gets on the phone and starts yelling im not gonna want to help them. Not one customer pays my salary…. att does not supply my paycheck and.. Yes i do agree most CSRs do need more training on tone and Sympathy for customers, because no matter what customers are always right.. So point of this Blog is to say that if you do get me on the Phone Please please please dont yell at me.. ill help you if you help me. Yes the Automated system is annoying.. ill be the first to tell you, and yes we do not support coverage in many areas, but it is not the CSRs fault, we cannot snap a finger and put up a tower.. if i could i would have already..
February 20th, 2010 at 10:20 pm
To the CSR for ATT-
I truly feel bad for you and the other representatives who work there. You are stuck working for a company who does not care about it’s customers or providing good quality wireless service. Therefore, you get a ton of really upset customers. Whenever I call customer service (and I have to many times), I never yell or get nasty with them. It’s not the CSR’s fault for providing poor cell service. I wish people would realize that. I agree with you, being nice gets you more, plus it doesn’t ruin the CSR’s day. It’s the company’s management and executives that are at fault. AT&T service is horrible in the Ohio/Kentucky/Indiana areas. I constantly have dropped calls, terrible voice quality, voice mails I don’t receive for hours, sometimes not at all, and calls that I miss because the phone won’t ring. Plus, the 3G network or towers are constantly going down in the Cincinnati area.
February 27th, 2010 at 8:29 am
I called AT&T on Feb. 20, 2010. The rep asked me if I wanted to add the data package. I asked if I could cancel it after a few days (to make sure there wasn’t a minimum fee)? The rep assured me that I could cancel it any time. I agreed. Feb. 25, 2010, I called to cancel the data plan. She asked why and put me on hold. After several minutes, she came back and said that because I have a “smart” phone, I was required to have the data package. I explained that I have had this phone for 3 years now and have never had the data package before. She said it was a new policy since Nov. I told her that the rep who sold me the data plan told me that I could cancel it. She put me on hold for couple of minutes and then said she was sorry, but I would have to keep paying for it. My only option was to buy a new phone from them that was not a “smart” phone. I explained to her that I run a business and need to have my current phone. I explained again that I was told I could cancel any time. She said the rep had not made a note in my record saying I had permission to cancel the service. I asked to speak to a supervisor. She put me on hold for 10 minutes, and then said she was sorry, but I had to keep it. I asked again to speak to a supervisor. She put me on hold for 5 minutes, and then I spoke to China, who also told me that it was AT&T policy and I can never cancel it. I told her I was not informed of that and explained what I had been told. She said I would have to keep the data plan or buy a different phone. I refused to buy a different phone and asked how to close my account. She offered to send me a non-smart phone to use. I appreciate receiving a free phone, but it is not acceptable that the phone which I bought from AT&T for hundreds of dollars is now unusable unless I pay for a data plan. I’ll have to carry 2 phones. I also find it unacceptable that their rep told me I could cancel the service, and they are refusing to honor that. If she had told me I could never cancel, I would never have signed up.
Update: I called to activate the free phone that they sent me. The supervisor, China, told me that I would not have to pay any fees for the phone or activation and that I would not have to renew my contract to use the new phone. However, when I called, they told me that they were sorry I was misinformed, but in order to activate the phone they sent me, I would have to agree to a 24-month contract and pay the activation fee. I explained who I had talked to and what they had told me, but they refused to honor it, again.
March 3rd, 2010 at 5:56 am
Service is horrible, but customer service has been good. My family went over minutes by $360’s worth. I nearly had a heart attack when the bill came in at $597 for 1 month. I called and they credited me for the overage. I agree, calls get dropped and service is sketchy in places but the customer service has been good!
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March 13th, 2010 at 11:54 am
I live in the Cincinnati/Middletown, Ohio area and have nothing good to say about AT&T Wireless. This is the worst wireless company around. I am on my second new 3G LG phone from them and am still having a ton of problems. I get a lot of dropped calls all hours of the day, poor voice quality where there is crackling, static, and interference in the line, busy network messages, the 3G network is always going down, there are many times when I don’t receive text or voice messages for several days, and slow internet connections. If you want reliable wireless service, DO NOT go with AT&T. When I call customer service, that is a waste of time too. They never admit to the network causing the problems. They always blame my phone. Obviously, it’s their network since so many people are having the same problems with them.
March 14th, 2010 at 11:32 am
Great posting and nice layout, is this a regular template?