Comments on: AT&T Wireless Review

By: Leta Woolwine

Leta Woolwine — Sun, 14 Mar 2010 19:32:03 +0000

Great posting and nice layout, is this a regular template?

By: Rob Richmond

Rob Richmond — Sat, 13 Mar 2010 19:54:28 +0000

I live in the Cincinnati/Middletown, Ohio area and have nothing good to say about AT&T Wireless. This is the worst wireless company around. I am on my second new 3G LG phone from them and am still having a ton of problems. I get a lot of dropped calls all hours of the day, poor voice quality where there is crackling, static, and interference in the line, busy network messages, the 3G network is always going down, there are many times when I don’t receive text or voice messages for several days, and slow internet connections. If you want reliable wireless service, DO NOT go with AT&T. When I call customer service, that is a waste of time too. They never admit to the network causing the problems. They always blame my phone. Obviously, it’s their network since so many people are having the same problems with them.

By: Herbert Pirone

Herbert Pirone — Tue, 09 Mar 2010 02:57:33 +0000

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By: Jim Anderson

Jim Anderson — Tue, 09 Mar 2010 02:45:30 +0000

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By: Yvette

Yvette — Wed, 03 Mar 2010 13:56:16 +0000

Service is horrible, but customer service has been good. My family went over minutes by $360’s worth. I nearly had a heart attack when the bill came in at $597 for 1 month. I called and they credited me for the overage. I agree, calls get dropped and service is sketchy in places but the customer service has been good!

By: Beth Tucker

Beth Tucker — Sat, 27 Feb 2010 16:29:22 +0000

I called AT&T on Feb. 20, 2010. The rep asked me if I wanted to add the data package. I asked if I could cancel it after a few days (to make sure there wasn’t a minimum fee)? The rep assured me that I could cancel it any time. I agreed. Feb. 25, 2010, I called to cancel the data plan. She asked why and put me on hold. After several minutes, she came back and said that because I have a “smart” phone, I was required to have the data package. I explained that I have had this phone for 3 years now and have never had the data package before. She said it was a new policy since Nov. I told her that the rep who sold me the data plan told me that I could cancel it. She put me on hold for couple of minutes and then said she was sorry, but I would have to keep paying for it. My only option was to buy a new phone from them that was not a “smart” phone. I explained to her that I run a business and need to have my current phone. I explained again that I was told I could cancel any time. She said the rep had not made a note in my record saying I had permission to cancel the service. I asked to speak to a supervisor. She put me on hold for 10 minutes, and then said she was sorry, but I had to keep it. I asked again to speak to a supervisor. She put me on hold for 5 minutes, and then I spoke to China, who also told me that it was AT&T policy and I can never cancel it. I told her I was not informed of that and explained what I had been told. She said I would have to keep the data plan or buy a different phone. I refused to buy a different phone and asked how to close my account. She offered to send me a non-smart phone to use. I appreciate receiving a free phone, but it is not acceptable that the phone which I bought from AT&T for hundreds of dollars is now unusable unless I pay for a data plan. I’ll have to carry 2 phones. I also find it unacceptable that their rep told me I could cancel the service, and they are refusing to honor that. If she had told me I could never cancel, I would never have signed up.

Update: I called to activate the free phone that they sent me. The supervisor, China, told me that I would not have to pay any fees for the phone or activation and that I would not have to renew my contract to use the new phone. However, when I called, they told me that they were sorry I was misinformed, but in order to activate the phone they sent me, I would have to agree to a 24-month contract and pay the activation fee. I explained who I had talked to and what they had told me, but they refused to honor it, again.

By: AT&T is horrible

AT&T is horrible — Sun, 21 Feb 2010 06:20:57 +0000

To the CSR for ATT-

I truly feel bad for you and the other representatives who work there. You are stuck working for a company who does not care about it’s customers or providing good quality wireless service. Therefore, you get a ton of really upset customers. Whenever I call customer service (and I have to many times), I never yell or get nasty with them. It’s not the CSR’s fault for providing poor cell service. I wish people would realize that. I agree with you, being nice gets you more, plus it doesn’t ruin the CSR’s day. It’s the company’s management and executives that are at fault. AT&T service is horrible in the Ohio/Kentucky/Indiana areas. I constantly have dropped calls, terrible voice quality, voice mails I don’t receive for hours, sometimes not at all, and calls that I miss because the phone won’t ring. Plus, the 3G network or towers are constantly going down in the Cincinnati area.

By: CSR for ATT

CSR for ATT — Thu, 18 Feb 2010 18:12:05 +0000

Yeah so yes i work for att.. as the customer service rep.. I can understand the Frustration for customers.. We do have stupid Policies that we do have to go by or else!.. You have to remember that we are people as well, and I do try everyday to make customers happy, but when you get irrate customers on the phone there is nothing we can do.. WE ARE PEOPLE TOO, WE ARE NOT ATT. This is our JOB.. im not going to speak for everyone but i try to do everything i can to help the “customers” And did you ever think that if you are nice and Polite, you would get more accomplished instead of Flying off the handle when we anwer the phone? 9 out of 10 CSRs will give you anything you want if your nicer on the phone. im not gonna lie if someone gets on the phone and starts yelling im not gonna want to help them. Not one customer pays my salary…. att does not supply my paycheck and.. Yes i do agree most CSRs do need more training on tone and Sympathy for customers, because no matter what customers are always right.. So point of this Blog is to say that if you do get me on the Phone Please please please dont yell at me.. ill help you if you help me. Yes the Automated system is annoying.. ill be the first to tell you, and yes we do not support coverage in many areas, but it is not the CSRs fault, we cannot snap a finger and put up a tower.. if i could i would have already..

By: Rowena Cherry

Rowena Cherry — Thu, 18 Feb 2010 01:35:50 +0000

AT&T has no conception of customer service. First a robot on the phone, who hung up on me when I didn’t want any of his menu-of-the-hour.

Then, I went to the internet addy that the robot touted for help. Useless. What a waste of time.

By: A Hater of AT&T

A Hater of AT&T — Thu, 11 Feb 2010 17:29:35 +0000

Thanks to AT&T I failed my online class because they dropped my internet connect with my air card and didn’t tell me and it wasn’t a late bill issue, I pay all my bills on time. AT&T SUCKS