Comments on: AT&T Wireless Review

By: Anonymous

Anonymous — Fri, 30 Jul 2010 16:32:32 +0000

Skip AT&T!!! We’ve had dropped calls, dropped signals, no service, text mgs not being delivered, delayed messages, etc. etc. I was also told that if going on a trip, I need to shut off phone and power it back up again at each new town so it can connect to the nearest tower to make AND receive any calls- that’s absolutely ridiculous!!! Now we are locked into a two year contract and can’t get out unless we pay an exorbitant amount! Sign up for ANY other service, but NOT AT&T – you will certainly regret it!

By: Cell Phone Contracts – Necessary Evil - Tech news, videos, reviews

Cell Phone Contracts – Necessary Evil - Tech news, videos, reviews — Sat, 24 Jul 2010 03:08:25 +0000

[...] Gib is a writer for Cell Phone Battles, a website featuring AT&T reviews and Verizon reviews. var a2a_config = a2a_config || {}; a2a_config.linkname="Cell Phone [...]

By: George

George — Sat, 24 Jul 2010 00:28:21 +0000

an AT&T plan Talk7 69.99 month. I ended up putting 151.48 for down payment and accessories on July 01. I recieved a bill a few weeks later for Billing Cycle July 01 thru July 02 for amount 190.69. I called AT&T customer service and this was for 1 day of Service in July which I was charged 1 month and the next month in advance. I decided to exercise my right to cancel contract in first 30 days. I took phones and accessories back to AT&T store on July 16 and was charged restocking fee for phones. I received a credit for -16.00. I called AT&T to submit a gripe to a AT&T manager and the service attendant did not escalate my request. However AT&T informed me that I would be getting a final bill. I asked how can I get a final Bill on an account I just closed. I even got a -16.00 refund.. No explanation AT&T could give can satisfy my mind. If you are a poor working person like me you may want to avoid these guys as you may not be able to afford the AT&T Invoices which you will not be able to interpret. Invoice was beyond my ability to interpret and more than I could afford.

By: Ted

Ted — Fri, 23 Jul 2010 17:53:17 +0000

Pros: After 7 years with AT&T, the only pro I can think of is that they -HAD- better phones than the competition. -NOW- is a different story.

Cons: Dropped calls / Late texts / Service “dead zones” / TERRIBLE phones / Overcharged and inaccurate bills / Customer service reps that over-promise and under-deliver / The LIES that their representatives tell you

Summary: I can go on and on about how AT&T’s service is bad, but I’ll make this review quick with my “last straw” story.

I was sick of AT&T’s service and lies about how good their phones are, more specifically, the Tilt 2. It was a HORRIBLE phone. I was done with them being my carrier so I called to cancel my service. I was quoted a final early termination fee. I asked the rep, “Is this the ONLY and FINAL amount I’m going to pay at the end of the month?” The rep responded, “Yes.” I asked the same question around three more times. All three times the rep responded, “Yes.”

A month later, I review my bill. To my complete disgust, I see the bill was WAY more than what was quoted to me. I call AT&T’s customer service line again. I asked them to adjust the bill to what was quoted to me a month ago. The rep said there was nothing he could do because they were “legitimate charges.” So apparently it doesn’t matter what one representative says, all that matters is what the current one you’re dealing with says.

Unorganized, uncaring, LIARS!

By: Larry

Larry — Thu, 22 Jul 2010 21:06:40 +0000

WORST RECEPTION, 100% DROPPED CALLS, NO COVERAGE. At&t is the worst of all cell phone companies. I am in Los Angeles, CA and all i can say is that AT&T SUCKS!!!! They are very deceiving with their ads, they claim to have 97% coverage (which is true) but the trick is that the word coverage simply means that they cover (reach) a large area, they simply get there. What they fail to say is their RECEPTION is so bad that you will ALWAYS, ALWAYS get dropped calls, 100% of your calls WILL BE DROPPED, I GUARANTEE IT.
COVERAGE vs RECEPTION are 2 different things, just because you cover an area it does not mean that you provide good reception. That’s why other cell phone companies pride themselves with their SIGNALS/RECEPTION, not just coverage. APPLE made their biggest mistake by contracting their I-phones with AT&T. They’re helping AT&T make a lot of money but unfortunately they don’t deserve it.

By: Silvana Zierenberg

Silvana Zierenberg — Tue, 20 Jul 2010 01:50:31 +0000

I’ve had my LG Xenon for the final year, but I only lately discovered this web page, Up right up until now, I certainly not definitely looked into employing the phone as something but a voice and SMS device, but although it was out for repair I had been employing a Motorola KRZR being a back-up and I truly hated it. I’m also a former employee of Rogers Wireless, where by I had been a member with the Network Operations group; they would be the ones accountable to the inter/intra-site transport, switching and base-station network. Though we in no way got to play with as well a lot customer hardware, I do know for a fact there exists ‘un-branded’ firmware offered for each and every cellphone available. Just before a carrier decides to carry any telephone they get a base design in the manufacturer that they demo and place through tests – locating a single of these demo units would almost certainly be easier stated than performed on the other hand. Most with the time, they just get passed of to pals or household members who do not even understand that the cellphone is unlocked and unbranded.

By: george

george — Mon, 19 Jul 2010 01:45:50 +0000

I signed up for an AT&T plan Talk7 69.99 month. I ended up putting 151.48 for down payment and accessories on July 01. i recieved a bill a few weeks later for Billing Cycle July 01 thru July 02 for amount 190.69. I called AT&T customer service and this was for 1 day of Service in July which I was charged 1 month and the next month in advance. I decided to exercise my right to cancel contract in first 30 days. I took phones and accessories back to AT&T store on July 16 and was charged restocking fee for phones. I received a credit for -16.00. I called AT&T to submit a gripe to a AT&T manager and the service attendant did not escalate my request.However AT&T informed me that I would be getting a final bill. I asked how can I get a final Bill on an account I just closed? I even got a -16.00 refund.. No explanation AT&T could give can satisfy my mind. These guys are thief’s and robbers. If you are a poor working person like me you may want to avoid these guys as you may not be able to afford the AT&T Invoices which you will not be able to interpret. Over your head and beyond the amount in your checking account.

By: Stephanie

Stephanie — Sun, 11 Jul 2010 14:30:38 +0000

Horrible customer servie! I was previously with T-mobile and switched to ATT only because I wanted an Iphone. Then I decided to go to Cananda for a few days and they were ready to charge me over $600 for international data usage. They interupted my service and sent me a text that i went over my data usage and that is why they were cutting off my service. Other carriers are curteous and will wave these fees as a one time curtosy, but not ATT. When I called custumer service, every single person i spoke to was rude. They told me that i was supposed to call att and let them know that i was going to travel, when I tried to explain to a customer sevice rep named cassandra bata that I wasn’t aware of such a thing, her reply was “well did you expect to use the phone for free?” This shocked me because i’ve been with Tmobile, verizon and as much dropped calls as tmobile had, their customer service skills were excellent. These people at att do not know how to treat their customers everyone that i spoke to had an attitude especially this cassandra chick. I feel like when i was getting the phone, these things should’ve been explained to me to begin with. I never had to notify any other carriers that i was travelling before, I think that att is just greedy. I can’t wait for verizon to start carrying the I phone because then i know a lot of people will switch.

By: Sheilah

Sheilah — Sun, 11 Jul 2010 11:53:52 +0000

Bad enough that I can’t get a signal almost half the places I go, even though I live in Northern Virginia, the cell phone capitol of the world. But when I wanted to cancel my service and get a refund on my minutes, the customer service was UNBELIEVABLY bad. Web sites that lead you in circles. Phone menus that lead you in circles, without ever allowing you to reach a human being. When humans are finally reached (this took several days, with both my husband and myself working on it,) the humans give conflicting answers and lead you in circles. And in the end: NO REFUND. I will never, ever use AT&T again.

By: Kimberly

Kimberly — Wed, 07 Jul 2010 16:57:36 +0000

I would never use AT&T again. I purchased a contract then moved. At my new home I had NO SERVICE. My husband has Verizon and has NO PROBLEMS with service. I live in western N.C. and we often compare service as we travel. When we leave the major urban areas he still has reception. I rarely do.
As far as AT&T customer service – everytime I call I get a different story. I’m told I can cancel contract, then I can’t. I’m told they show I live in a poor service area then I’m told that I live in good service. My favorite is when one of the customer service managers told me that they didn’t take me serious because I was still using my phone – well, yeah, but I have to get in my car and drive a mile to make a call.
I short AT&T coverage in western NC is horrible, go with Verizon if you spend any time outside of downtown ASheville or HEndersonville. And their customer service is worse. I felt insulted after almost all of my conversations with them.