Comments on: AT&T Wireless Review

By: Terrence Bright

Terrence Bright — Fri, 02 Sep 2011 05:33:52 +0000

I agree with the other posts from Cincinnati, Ohio. Here in the last two weeks, their service has gone from bad to worse and they have no answers for it. None. Now, at least half of my calls are dropped. Many times throughout the day, I am not able to make a call because it won’t connect, then I get a “connection error” or “network busy” message. When it does connect, the voice quality is poor and garbled. If my phone is turned off and someone sends me a text or voice message, I usually don’t receive it for several hours, sometimes not at all. There are several areas throughout Cincinnati where these problems are happening, plus I have a new phone, so I know it’s their poor network that is causing the problems. Go with Verizon, you will be a lot happier.

By: Jackie

Jackie — Wed, 31 Aug 2011 14:24:19 +0000

I have had nothing but trouble with At&t. MY service is horrible and after months of troubleshooting they told me its nothing else to be done. When I called to cancel my plan they told me I would either have to pay a 95.00 fee or I can recieve a “mini tower” in my house. The kicker is that they want me to pay 100.00 for it! How do you ask someone to pay for something to make there phone work when thats what it should be doing already!switching to anything but AT&T…especially now that other places have the iphone.

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By: Donald Archer

Donald Archer — Tue, 30 Aug 2011 22:10:41 +0000

At&t billing is the worst around… If you pay attention to your usage and bills…. which most people do not!!! You will find constant miscalculations… especially under new contract… I had to dispute my bill with them so many times that I finally cancelled my service… I paid my final bill and a few months later I was called by a collection agency… a I had to track down a store in California (where I was on vacation when I walked into the store with an old I phone to connect after dropping mine in the water)…. I had caught the store rep trying to put me under contract with my own phone and refused…. Apparently the store rep had still put me under contract and I was now being charged termination fees… I was made to cal store after store to find the one that opened my contract and finally was assured that I would receive no further bills…. I am now fighting with AT&T again after being sent to another agency… I’ve filed complaints with the BBB and still no resolution… I warn others to stay far far away….

By: jasmine moore

jasmine moore — Fri, 26 Aug 2011 21:45:09 +0000

HANDS DOWN! AT&T HAS THE WORST SERVICE IN THE WORLD! BEFORE I EVEN BEGIN TO TELL YOU ALL ABOUT MY EXPERIENCE WITH THEM, I JUST WANT TO BEG YOU NOT TO WASTE YOUR TIME OR MONEY ON GETTING SERVICE WITH THEM!!!!!!!
I HAD ATT FOR ABOUT 6 MONTHS, AND I TELL YOU… IT SHOULD HAVE BEEN WAY LESS THAN THAT! I GOT A PHONE FOR MYSELF AND MY SEVENTEEN YEAR OLD DAUGHTER IN JANUARY OF 2011. FIRST OFF WHEN I GOT THE PHONES I WAS TOLD THAT MY BILL WOULD BE ROUGHLY ABOUT $150, WHICH I SAID, OKAY.. FINE THAT SHOULD BE SO BAD, BUT WHEN I GOT THE BILL IT WAS ALMOST $300. SO I CALLED ATT AND THEY STARTED TALKING ABOUT ME BEING CHARGED FOR PRORATION. I WAS SO UPSET THAT I WAS ABOUT TO CANCEL RIGHT THEN AND THERE, HOWEVER THANKFULLY THEY GAVE ME A $172 CREDIT. NOT ONLY THAT, BUT THERE SIGNAL WAS HORRIBLE, AND I AM FROM NEW YORK, SO I DID NOT UNDERSTAND THAT EITHER. AND EVERY TIME I CALLED FOR ASSISTANCE THE REPS WERE THE MOST DISRESPECTFUL PEOPLE I HAD EVER DELT WITH!!
MY DAUGHTER ALSO TRAVELED WITH HER SCHOOL ON A TRIP TO GERMANY AND FRANCE, AND WHEN SHE CAME HOME AND WE GOT THE BILL I KID YOU NOT IT WAS $2,000. SO OF COURSE I CALLED THEM BACK AND THEY TOLD ME THAT I HAD BEEN CHARGED FOR DATA AT LIKE TWO CENTS PER KB, BUT NO ONE TOLD ME THAT MY DAUGHTER WOULD BE CHARGED FOR DATA. THEY DID CREDIT ME, BUT ONLY LIKE $500, AND I WAS BEYOND PISSED. I MEAN I SPENT TO MUCH DAMN TIME PLAYING GAMES WITH ATT. ALL THEY WANT TO DO IS ROB YOU OF YOUR MONEY!! I SWITCHED OVER TO SPRINT, WHICH TO ME WASN’T ALL THAT GREAT EITHER, BUT AT THE SAME TIME $100 TIMES BETTER. AT LEAST SPRINTS CUSTOMER SERVICE WAS BETTER.

By: Jack Payne

Jack Payne — Tue, 23 Aug 2011 18:01:36 +0000

This is the worst company ever. AS soon as my contract is up, I’m dropping them. I have a ton of dropped calls, text messages that never come through, poor voice quality, missed calls, slow internet, etc. I could go on. This is happening in the Cincinnati, Ohio area. I call customer service and they tell me there are no problems in the area and that there are 4 towers within 3 miles of my house? WTF? Are none of them working right? This happens all the time to many people, so I know it isn’t my phone. Wake up AT&T and fix your crappy network.

By: Debbie

Debbie — Tue, 23 Aug 2011 03:12:10 +0000

I agree with all of those who are hating on AT&T! I have AT&T way back when it was cingular. Had awesome service as far as cell phone companies go. Customer service was always helpful although there were very few issues back then. NOW…it’s a whole different story. After years of being a customer and giving them more money than you can imagine I have dumped them! I went from good service to spotty to down right NONE! I would attempt the call the same person 8 times in a row and STILL not get through. I started to think maybe it was my old blackberry so I got the new HTC status. Whoa! WORSE than the blackberry. All the smart phone stuff is fun BUT I do NEED to make phone calls. I will never know if it was the phone or the lack of service. I gave up! I returned the phone before my 30 days which kicked my contract back to month to month and dumped them. Went to target and got a T-mobile monthly phone for LESS than I was paying and still get everything I want/need. Works AWESOME!! Not one single dropped call. Every call I make goes through. LOVE IT! Only problem I have now is feeling sorry for ALL the family members I managed to drag over to AT&T and they are still under contract. They can’t wait to be done and move on too. It’s really too bad this company took a fast spin down the toilet. I would NOT encourage anyone to sign their life away with this horrible company.

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