Sprint Nextel Service Review


Sprint Nextel (traded publicly on the NYSE as “S”)† has nearly 52 million customers putting them as the 3rd Sprint Reviewlargest wireless service provider in the US behind AT&T and Verizon Wireless.† Sprint has been in the telecommunications game for quite some time but became Sprint Nextel after purchasing Nextel in 2005.† They separated Sprint Nextel from landline phones and focuses solely on wireless service.

Known for their Walkie Talkie phones, Sprint Nextel has been a very popular service provider for business and construction use.† It has been mentioned in several sources that Sprint tends to have better service and coverage in the East as well as the Western Coast.† Sprint has recently been losing quite a bit of money and their stock is in “junk” status.† They have an extremely high customer churn rate, meaning their customers come and go and they are unable to retain them.† The highest contributing factor to people leaving is classified as poor customer service.

Sprint Nextel Technology Review

Sprint Nextel currently operates on 2G and 3G networks.† Sprint is also currently developing a 4G networking utilizing WiMax and should start rolling out in major cities by the end of 2008.† With very competitive data plans ($15 per month for unlimited), Sprint picks up a lot of business users.†† They offer a wide variety of PDA and Smartphones.† An upgraded data plan also allows you to use your cell phone as a modem by tethering it to your computer.† Despite the popularity of the iPhone on the AT&T network, this is one advantage Sprint phones have.

Sprint Nextel Cell Phone Reviews

Sprint Nextel offers a variety of phones from Audiovox, Blackberry, HTC, Kyocera, LG, Motorola, Nokia, Palm, Samsung, Sanyo and Toshiba.† A strong amount of their sales come from PDA and Smartphones from Palm, Samsugn and Blackberry.† Sprint Nextel also has a huge advantage in the Walkie Talkie or Push-to-Talk phones.† The Samsung Instinct is one of Sprint’s most popular phones at the moment.† It was Samsung’s answer to the Apple iPhone.† Althought it has a few advantages, it typically has lower ratings than the iPhone.

Compare Sprint to Other Wireless Providers

Sprint vs AT&T Wireless
Sprint vs. Verizon Wireless
Sprint vs. T-Mobile

54 Responses to “Sprint Nextel Service Review”

  1. Compare Cell Phone Provider Services | Cell Phone Battles Says:

    [...] See how they currently match up by reading Sprint reviews. [...]

  2. mj_jaguar Says:

    Sprint has the worst customer service and also sells defective products and will not replace them. I purchased the Renegade V950 and it freezes. Sprint will replace your defective phone with another defective Renegade, but that is it! I would not recommend Sprint to anyone. I would choose Verizon or AT&T.

  3. tuptuptup Says:

    Sprint/Nextel is one of the worst companies ever. The customer service is the worst, and so are their worthless phones they offer.

  4. Don Says:

    I have had the same Nokia Sprint phone for five years. Service has been good, although I am not much of a user (100-200 min of voice, 10-15 texts per month). A few dropped calls but not much. No experience with customer service by phone but the local Sprint store had good service the rare times I went there.

  5. Justin Says:

    i’m a very happy sprint customer and have had great customer service experiences. currently, i’m using the palm treo and data is extremely fast and reliable. i really want the iphone, but i several friends telling me the data is very slow and unreliable on the att network. for now, i’m staying with sprint and looking forward to the palm pre.

  6. Sandra Says:

    JUSTIN! DO NOT GET THE IPHONE! ATT service sucks. I have the Iphone and it’s nice when it works on a very unreliable network. I have till February and I’m dropping ATT like a bad habit. I will be switching to Sprint.

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  10. Dan Says:

    I have read these reviews and find that many of you are talking to the extreme and EXAGERATING TO THE MAX when you are complaining. I agree that Sprint may not have a total CS satisfaction but then again, NO ONE DOES. CS is based on the individual you are dealing with, not the company. If you are referring to Tech Support them perhaps you should say Tech Support, Not Customer Service, as these are two different departments. Either way no one company is going to satisfy everyone but I don’t feel that one or two bad experiences constitutes such EXTREME OVERBOARD WORDING against a company. Perhaps you should be more mature and express that the CS is not always 100% satisfqactory. Also remember that no company’s Customer Service is 100% satisfactory to everyone.

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  12. KCG83 Says:

    I signed up with Sprint over a year ago and I have been really impressed with the service, particularly with their calling network.

    Sprint advertises the only 4G network and I have to say that with the right Smart Phone, the speed and graphics are really amazing. Their $69 everything unlimited plan saves me from my overage fees as well as nearly $40 a month more I had to pay to keep an IPhone with AT&T.

    Their phone promotions are great and the general selection is better than I have encounted Ė I really love the abduance of Smart Phones at reasonable prices.

    The best thing is honestly their calling network ĖI have great reception anywhere I go and in Miami thatís something. But I know that having this plan and a great phone, in this day and age, is lucky.

    But there is an option being offered by Boostís sister company, Virgin Mobile via Sprint, that has real potential to help a lot of people and should be getting more coverage.

    Their ďAssurance WirelessĒ program is being in offered in five states and exclusively to low income, qualifying families and its an amazing deal. Qualifers can get both a phone and 200 minutes, with no fees or contract, for free with the potential to expand their program at. 10 a minute. While the program is new, I can only hope it will expand to more states and people who could also use a plan like this.

    I might not be low-income, but the savings would totally help me. While free is a bit much to ask of already loyal customers, maybe Sprint and its parents companies could offer something like this for $10 for everyone Ė new and old customers alike. Times are tough and having a cell phone is a must so click here for Sprint presidentís email address: http://assurancewireless.webs.com and let him know that everyone could use these savings.

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  14. Austin Texas Says:

    I have been a customer of Sprint Nextel since 2000 when it was just Nextel. The biggest issue I have with them is they seem to be neglecting their roots. Every since the merger Nextel customers have been relegated to junky handsets and poor coverage. Sprint Nextel does not seem to understand that their core 2way customers need rough service,durable handsets that can also function as a PDA/ Smartphone and are willing to pay for quality hardware. Those radios are how we are able to stay in business and a broken P.O.S. cause us to loose money.

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  19. Kathleen Strayer Says:

    I have no kind words as far as Sprint is concerned. They are the worst provider I have ever dealt with. The phone service was terrible. Could not use phone at work place or home. Phone use was limited to outdoors. Forget about out of town-it never would get service. Customer service what a joke. Customer service representatives were horrible. They were not professional, lacked judgement skills and the patience of an infant. Their were a few I dealt with that were very good but that outweighed the majority of the bad ones. Never again would I go with Sprint as my cell phone provider.

  20. donnie Says:

    I love sprint they are way better than verizon and I got 2 Blackberry Curves for free coverage and plans are supurb

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  24. Pan Says:

    Beware of rebate scam. Sprint does not like to pay their refunds and they will do their best not to pay their end of the bargain.

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  26. Bob M Says:

    I very rarely write reviews. I am shocked at the HORRIFIC customer service Sprint has. The 4G is a joke at best, it is really not worth the money I have been spending for the EVO since I got it. The EVO is made poorly and have gone through 3 of them but the process to get it replaced is made as cumbersome as possible.

    I have also had Verizon (for work) and their customer service is the exact opposite – a PLEASURE to deal with.

    I have never had AT&T so can’t comment.

    I would say AVOID SPRINT!! Their phones/pricing may be attractive but still not worth it. The absolute worst customer service I have ever encountered.

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  29. niecie Says:

    I have used Verizon, T-Mobile, & Sprint. Sprint, in my opinion, is the best of the three. I keep coming back to them. Their plans are decent priced & the customer service is awesome! They’re always friendly and helpful. I do get a few dropped calls but no more than the other two providers. And now they seem to be trying to catch up with all the latest phone trends and technology.

    Verizon and T-Mobile’s customer service suck! T-mobile being the worst by far. Verizon’s plans are over priced for what they offer & my reception wasn’t any better than Sprint but I paid a load more.

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  31. lj Says:

    I would like to compliment Mr. Jordan Suh, a Spring store manager on Stevens Creek, San Jose, for his wonderful service during the Holiday Season. He was very patient and calm during the peak period and helped customers efficiently. He requested a IT tech, Mr. Darwin who assisted me in transferring address files. Thanks so much for both,valuable employees.

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  34. steve Says:

    sprint customer for 7 yrs, former verizon and cingular… phone selection is great, coverage where i live in northern ny is great, pricing/plans are the best out of the top 3, i have called customer service maybe once a year on average and they go out of their way to please you.. could i ask for more??? no

  35. johnnyc Says:

    I took sprint USB modem connection . The connection is so horrible will not get good network any place you travel. The customer service is so rude and they do not even bother about customer request. After multiple attempts I finally decided to disconnect the service and pay the early termination fees and get another vendor .

    I paid the full payment and asked to disconnect the service on Oct 2010 . As per my discussion with customer support they asked to pay early termination fee 200 and I agree to pay as I was so pissed off with the service. When I saw next month bill I was Surprise to see the bill $261 .
    When I called they said you have to pay this bill FULL amount otherwise we will send report to credit bureau.

    In 15 days they send the report to collection agent and forced to pay that amount.
    As I have no choice I have to pay the FULL amount without any option.

    This is real story for SPRINT…..

    NEVER TRUST SPRINT….. HORRIBLE SERVICE…………..

  36. Dave Says:

    Hey Kathleen Strayer,
    maybe before you bash a company, learn the difference between their and there. I think that was 4th or 5th grade.

  37. Maceo Wilson Says:

    Sprint needs to come out with a better Blackberry phone real soon i am sick of those androids the e-mail sucks.I want one like the slider plus touch screen? something like the BB TORCH!!!!! After nine years with Sprint i am at the point of letting them go because of those dern ANDROID PHONES they are for kids with little hands that like to play games.

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  39. Catherine Woodward Says:

    Sprint has possibly the worst customer service I have encountered. Canceling an account with them is just as hard as it was to get rid of AOL. Who charges for cell service and doesn’t ship the phone…SPRINT!

  40. LeAnne Says:

    BEWARE OF SPRINT’S NEW BLACKBERRY DATA $10 per month CHARGE!!! Everyone knows that Sprint has horrible customer service, but now I feel taken advantage of. They don’t appreciate their customers! I’ve been with Sprint for 8 years now and have always paid bills on time and they were willing to let me go JUST LIKE THAT! I called because I just noticed a $10 “Premium Data” charge after purchasing a new Blackberry. I wasn’t told that I would be getting one when I bought my phone on January 30th! The customer service rep told me that this charge was established on January 30th, the exact day I bought my phone! And they couldn’t waive it for anyone! It’s not fair that I wasn’t told about it by the salesman and now Iím stuck paying it until I get a new phone. They won’t even let me exchange my phone because my 30 day window is gone! My husband and I will be shopping around for a new cell phone provider when the plan ends, but for now we’re stuck!

  41. jwb Says:

    I have been with Sprint for 9 years +/-… & they were pretty bad in the beginning but got better. However now they are just plain terrible, the customer service doesn’t believe when I call & complain about dropped calls & how I can’t send a text to save my life. They say maybe it’s my phone, but I’ve had this issue w/ my last phone too. The service is getting worse & worse with every day that passes. I strongly recommend avoiding sprint at all cost. It takes me 9-10 tries to get a text to send @ times… & sometimes I am unable to send/recieve text or recieve phone calls for up to 20 hours. They say there may be a temporary problem with a tower…& I ask “the towers been down for the last year?”

    SIMPLY TERRIBLE!
    AVOID

  42. paul Says:

    SPRINT IS TERRIBLE. I HAVE DROPPED CALLS , DONT GET CONNECTED. I SWITCHED FROM VERIZON AND I SIMPLY HATE SPRINT. I DO NOT GET TEXT MESSAGES TILL ABOUT 30 MINUTES AND ITS SIMPLY VERY ANNOYING. I USE TO BE WITH SPRINT BEFORE VERIZON BUT WANTED TO GIVE SPRINT ANOTHER TRY BUT SPRINT REALLY IS TERRIBLE.

  43. used sprint phones Says:

    I’ve been with Sprint for several years already and fortunately I haven’t encountered any issues. No plans of switching. Thanks for sharing.

  44. Karen Jenner Says:

    So far Sprint never gave me major issues in which I am thankful for. Thank you for sharing your thoughts. usedsprintphones

  45. Kris Says:

    Sprint is okay, until you have to deal with their customer service. I tried to add an employee discount to my account, and got the runaround FIVE times. I spoke with three people on the phone, and emailed with two people. I have received conflicting information everywhere. I am STILL waiting for an answer. One person said I had to renew my contract to add the discount, another said I didn’t. One person said I do qualify for the discount, and another person said I did not. They said they would email the other person on my account, to have them confirm the change- and we never received that email. Apparently they need to train their personnel.

  46. b. scott Says:

    My $1500 mistake. In February I switched from AT&T and our iphones. We were sick of all the extra charges and sky high bill associated with AT&T in general. I searched out all the different services here in Oklahoma and in the end Sprint was the most impressive (i thought). We went into the store and asked the rep to suggest the best Android phone on the market.. we are told the Epic 4g is everything we want and more. We were told “it comes with 4g and it will be a hotspot for your laptops when you need it”.
    After about 3 weeks I started trying to call Sprint. I cannot stress enough how inadequate they are. Even tho my 30 days wasn’t up every single rep reminded me that i would have to pay a $200 disconnect fee per line($400). Which would mean that I paid $800 for phones. A $297 first bill. And now, that I am upset that we are NOT in a 4g area, I am in roaming 80% of the time in the middle of Oklahoma City, the Hot Spot cost’s an additional $30 a line (tho no one told me that until I tried to use it), I can’t send or receive msg’s a lot of the time in roaming nor do my calls come in.

    So basically, go to Verizon. Don’t make the same mistakes I have. I am stuck now, or i have to pay them a total of over $1500 to cancel in less than a month and a week after srv start. (they sure did make sure to keep me waiting for stupid fixes till after my 30 days.) they are vultures. STAY AWAY.

  47. JOE Says:

    frustated! repeated myself to so MANY different people at sprint,here I am AGAIN! have been a sprint customer for years.currently have 5 active phones.For over a year we’ve been having texting and signal issues.was mailed an airwave to help with signal. didn’t really help.texting and signal issues REMAINED. kids will text to get picked up from school and will not always receive texts. have phone on hand and will suddenly receive a voicemail. NEVER RANG! will receive text and voicemails in the middle of the night (ridiculous)unreliable! we exchanged our exclaim phones at least 3x.problem remained! FINALLY GOT THE EXCLAIMS EXCHANGED FOR different models.didn’t have much selection since our contract comes-up until august! (4 choices) recevied 3 refurbished phones today.lotus was fine until i activated it. tried to text (letter “A” gets stuck) reclaim, SILENCE ALL and VIBRATE doesn’t work.still rings! sanyo,very poor signal.took 10 min to receive text! poor quality.CALLED 4 DIFFERENT TIMES TODAY TO GET ISSUE RESOVED! STILL HERE.TIRED OF BEING ON HOLD! WAITING FOR A SUPERVISOR AND GETTIN NOWHERE. TELLING FRIENDS AND FAMILY NOT TO CALL ON MY CELL.paying hard earned money foR BAD service!

  48. MDA Says:

    WOW I am not sure how other cell phone provider are but i can assume they are all about taking your money. With Sprint they are all about money instead of trying to make a plan work for you. instead of forcing you to have a data plan with a smart phone or just text. there are a lot of other things to do with a smart phone than down load games music and surf the net. Sprint allow us to make our own choices or we will take our business somewhere else!!

  49. MDA Says:

    ALL cell phone companies make trillions from us every year why give them anymore!! Now people do you ever wonder why the CB radio never took off?? Nextel / Sprint has direct connect similar to CB. Direct connect harness connection to one single phone right?? So its possible and therefore we should not pay for cell phone service its crazy. Think about similar providers that are charging us for practically the same service: cable 150 to 200 / month, phone 40 to 60/month, Internet 40 to 80/ month, cell phone 80 to 200/ month. Enough is enough letís join together and make a company with all in one for less than 100 a month period!!

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  51. John Baker Says:

    Purchased the Sprint mobile hotspot in August 2010. 4G service is limited in the areas I travel to frequently (Austin, TX, Pasadena,CA, Denver, CO). Device would also lock up frequently when shutting down. The only waya to turn it off would be to remove the battery. Now in April 2011, after 9 months of use, it lost its ability to get an IP address and thus could not connect to the internet. The device was never dropped, it powered up and connected to the cellular network. I took several calls to Sprint customer service and long wait times on hold before they directed me to a local Sprint store where I had the most frustrating customer service experience of my life. They literally laughed at me that I didn’t purchase “insurance” and said that the unit would require replacement. I chose to terminate my contract instead. I’ll never do business with Sprint again.

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  53. Unhappy Sprint Customer Says:

    Poor customerís service.
    Deceptive marketing and business practices.
    Early Termination Fees with no grace period.

    I have been with Sprint for over 11 years, and they offered a discount of 10% if I had an AOL email address. I asked the Rep. if this would extend my contract, and he said no. So I get the email and it says 2 year renewal and a few lines below it says “contract extension: no”. So I believed the Rep. when he stated that it would not extend my contract. They put in special notes all the time.

    So, a couple days later after speaking with Sprint at least three times and seeing that they could not even match what Verizon was offering me as a new customer, I decided to leave them.

    Now they are not honoring what their Rep had offered – “No contract extension”. I have tried to speak with their customer support team and have been bounced around from supervisor to supervisor for days. Not one of them has the ability to do anything.

    So, if they treat a customer that has been with them for 11 years, just imagine how helpful they will be with a new customer.

    Stay far away….

  54. Keila Says:

    My Sprint bill arrived the other day with a BIG surprise… a $1,046.47 charge in calls I DIDN’T make, so I call customer services and they accused me of making those calls; didn’t even gave me the benefit of the doubt even though I’ve been a customer for more than 5 years, even though this is the first time something like this happens to me…
    so after talking to 5 different CS people who didn’t help me at all, I told the lady to terminate my contract and that is when someone try to help me, the last guy I talk to told me that an investigation was going to be open and if they found out that someone clone my phone I dind’t have to pay anything, by then I was on the verge of crying. So a few days pass by and I recived an email that I have added a new line to my contract (wich I didn’t) so I call Sprint again,this time the fraud department, but before I spoke to a person a machine lets me know that the bill was already paid, so I said this to the lady on the other end and she told me that it was probably part of the fraud and she was going to send the information to the person investigating the case and then tells me that no one has added a line to my contrat.
    So today I received a call from them telling me that there wasn’t any fraud, that I made the calls, and that my brother made the payment, they even gave me the last 4 digits of the accout from where the payment was made, that account it’s not my brothers but apparently this person already pay the bill. I am sooooooo angry right now with this company that I want to sue them, I’m changing companies ASAP so can someone point to one where I wont face this kind of treatment?

    Avoid Sprint

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