Comments on: Verizon vs Sprint

By: Kaysi

Kaysi — Sun, 11 Sep 2011 18:28:11 +0000

I’ve been on verizin for 2 year… I’m on my Fascinate right now. It works great and the
signals great. I like it alot… but I have many problems. My phone freezes a lot also
does not send my texr messages sometimes. It says it sent but it really doesn’t I get
phone calls saying ” Text me back please.” and tell them I was replying. I like other verizon phones to. VERIZON

By: Jorge Arenas

Jorge Arenas — Fri, 09 Sep 2011 20:27:10 +0000

After 6 months of complaining about poor service, dropped calls, etc. Verizon representatives are refusing to cancel the contract for poor performance. Consumers be aware, they claim the best service in the country, but from my perspective, they are worthless.

By: Verizon customer

Verizon customer — Wed, 07 Sep 2011 17:56:45 +0000

Have been a Verizon Wireless customer for over 16 years but am miffed because when I switched to Fios they said I could have a quadruple play. Then they said because the cable bill was in my husband’s name and the phones were in my name they couldn’t do it.All being billed to the same house and paid from the same checking. Just a way to not give a discount. Meanwhile they are making so much money they don’t know what to do with it.This $30 data fee will put most of us over the edge.
Thanks to this site I am changing to Sprint !

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payg iphone — Wed, 03 Aug 2011 07:00:56 +0000

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By: chrisilee

chrisilee — Wed, 20 Jul 2011 01:39:23 +0000

I have VZW and i got a phone and then not even 30 days later, the phone crashed (the Kin) and all they could was send me a new replacement phone.. the same phone and 3 days later the EXACT same thing happend and i had to erase ALL DATA off of my phone, not to mention they didn’t even try to help me get any info back. the won’t give me a new phone, this phone drops calls EVERYDAY and i am to my ends wit with VZW i pay 180+ each month for 3 phones and if i were to move to Sprint i would pay 140 maybe. that’s 40$ less than VZW

I am seriously considering changing. if you switch Sprint takes money off of your bill (depending on how much it costs to cancel the service)
VZW is going FAR below expectations and i will not be recomending them anymore, not after the STRAPED in contracts.

By: R.D.

R.D. — Sun, 17 Jul 2011 14:50:50 +0000

Thanks for all the comments. Very helpful. To me, theirs more + then – with sprint.Because they both use cdma systems. The bottom line here is. Sprint is $40 per month cheaper then verizon on there unlimited plans. Thats $480 per year. So i have nothing to loose, but alot to gain. Thanks guys.

By: Barry

Barry — Fri, 17 Jun 2011 01:22:53 +0000

Bottom line. my family plan with Verizon, 5 phones, all smart phones cost us $406 a month.

I am going to Sprint, same 5 phones, all smart, $210 a month includes a corporate discount.

I asked Verizon rep to work with me, not interested. Must be nice to have so many customers that it doesn’t matter if you lose a few thousand….every day.

By: Mart

Mart — Tue, 07 Jun 2011 10:27:01 +0000

verizon wireless doesn’t have anything to stand on anymore. Everything is about the fewest dropped calls! but the cell packages are just not meeting or competing with the other carriers. their plan is to squeeze more money out of our pockets. like ordering at a chinese takeout without meal deals or lunch specials. Ala cart service doesn’t work in this type of business.

By: Mother of One

Mother of One — Tue, 07 Jun 2011 08:54:25 +0000

My husband and I have been with GTE/Verizon since 1998 and I am absolutely done with Verizon’s Customer Service; Sprint is who are researching as our next carrier.

I would have changed sooner but because hubby normally “wheels & deals” with the upgrades and plans as our family needs changed I never saw the full picture. Not until recently when I had to place a few calls to Customer Service and visit their stores that I realized that their current customer base (service section of store) are waiting around like herded cattle to be tended to verses the “sales” floor where the reps where tripping over each other to sell their product.

In my experience here in Central NJ, every time I’ve had to address something with Verizon the reps have been rude, nasty, cocky, know all and ungrateful to have your business. I think many would agree, that times call for careful budgeting for expenses and Verizon is simply not doing the most for their customers. I would consider staying with Verizon if I felt they warranted what they are raking ($) from my husband and I on a monthly basis, which by the way is never consistent.

I’ve been a loyal, on time paying customer for years now and truly believe they can do better. They have chosen not to and so we are now leaving.

In closing, I will say never had an issue with actual call quality. But at some point you get tired of putting out so much money, you get tired of the “smart” remarks by their Customer Service reps and fact is Verizon is NOT the only kid on the block.

Verizon; learn to treat your customers with respect. It seems the niceness and courtesy stops the minute you join the family; just not the way to do business.