Comments on: Verizon vs T-Mobile Wireless Service

By: george

george — Mon, 19 Jul 2010 02:01:03 +0000

I signed up for an AT&T plan Talk7 69.99 month. I ended up putting 151.48 for down payment and accessories on July 01. I recieved a bill a few weeks later for Billing Cycle July 01 thru July 02 for amount 190.69. I called AT&T customer service and this was for 1 day of Service in July which I was charged 1 month and the next month in advance. I decided to exercise my right to cancel contract in first 30 days. I took phones and accessories back to AT&T store on July 16 and was charged restocking fee for phones. I received a credit for -16.00. I called AT&T to submit a gripe to a AT&T manager and the service attendant did not escalate my request. However AT&T informed me that I would be getting a final bill. I asked how can I get a final Bill on an account I just closed. I even got a -16.00 refund.. No explanation AT&T could give can satisfy my mind. These guys seem like thieves and robbers. If you are a poor working person like me you may want to avoid these guys as you may not be able to afford the AT&T Invoices which you will not be able to interpret. Invoice was beyond my ability to interpret and more than I could afford.

By: joe

joe — Thu, 03 Jun 2010 08:53:38 +0000

I’ve had just about every network except T-mobile, I’m with Verizon now and service is good, but their monthly rates are outrages, the 3g web takes for ever. based on reviews I think I’m gonna give T-mobile a try. I don’t care what people say, it comes down to the price and service.

By: rayna

rayna — Wed, 05 May 2010 20:22:55 +0000

Verizon all the way

By: Kish

Kish — Fri, 23 Apr 2010 15:11:55 +0000

I think T-Mobile probably has the best customer service in the business right now. I was talking to a Verizon salesman and he agreed that their customer service is lousy, but he gave the reason, “We have the best service, so most people either put up with it, or they can leave and go to another service.”

I don’t care as much about the look of the phone, as I do about the service the carrier can provide. I do love Verizon for their plan and coverage, but as for their billing situations are a huge problem.

Hope this helps!

By: Toni

Toni — Fri, 23 Apr 2010 05:00:52 +0000

I had Verizon several (8) years ago and had one dropped call after another. Their customer service SUCKED–big time. Rude, rude, rude!
So I switched to T-Mo. I have never had a dropped call, however I have had problems getting their 3G network. Their customer service rocks. But their phone choices are crap. I wish T-Mobile had the iPhone 3GS. I have the My Touch 3G and it’s fine, but I would love an OS system that was smoother and faster. Maybe some day T-Mo will get better phones, but I am staying with them because they have the best and cheapest plan and they have good coverage and great customer service.

By: Les

Les — Wed, 21 Apr 2010 02:08:50 +0000

I have had ATT always had to up m service not to get romming charges, Then I had T-mobile never had a problem with servie only with service department. Know I have verizon and do not like it, bad coverage. I would go back to T-mobile buy I have a 2 year con.

By: HUGE T-MOBILE FAN

HUGE T-MOBILE FAN — Fri, 12 Feb 2010 16:05:10 +0000

OK SO I’VE HAD SPRINT(SUCKS BIG TIME) AND MY BROTHERS HAVE VERIZON AND MY BROTHERS BRAG ABOUT VERIZON ALL THE TIME BUT THEY HAVE DROPPED CALLS EVERYTIME I’M WITH THEM! I NEVER HAVE DROPPED CALLS, THE ONLY TIME IS WHEN I TALK TO THEM! I ALSO WORK IN THE MALL AT A HAIR SALON, THE ONLY PEOPLE WITH RECEPTION IS T-MOBILE CLIENTS WE JUST CRACK UP. PEOPLE HAVE TO STAND NEXT TO THE ENTRANCE DOORS TO TALK. I HAVE FUN SOMETIMES AND TELL THEM “GET T-MOBILE!” AND T-MOBILE WAS RATED #1 FOR CUSTOMER SERVICE. I’VE BEEN WITH T-MOBILE FOR 7 YEARS NOW AND I’M THERE TO STAY!

By: cadydid

cadydid — Sat, 30 Jan 2010 13:01:34 +0000

I agree with the poster that said if you judge a carrier based on the look of the phone, you are not qualified to judge anything on the topic.

I live in a small town in south central Kansas and have had all the major carriers. ATT was the worst when it came to coverage with Tmobile not far behind. I finally got Alltel and I was in heaven!! Only a small stretch of road for about 9 miles that I didnt have coverage.

Verizon bought out Altell(may you rest in peace .. )So far the coverage is the same, but the customer service had taken a serious down turn. It’s been one billing issue after another. And their solution instead of just correcting THEIR mistake is” Oh you know this is because you are under Alltel terms( which is so wrong and ours is so much better). Talk about a blantant attempt to get me to switch…I upgraded early and at cost so I would be under my Alltel terms for as long as I possibly could.

I wish I had an option other than Verizon, but because of where I live, ATT and TMoble are both out of the question.

By: Jan

Jan — Sun, 17 Jan 2010 22:00:15 +0000

I’ve had T Mobile for years and it has always worked great. Never a dropped call, even picked up a signal in the middle of the Arizona desert. Thinking of Cricket only for the unlimited minutes, however, if you’re out of your area, it will charge you roaming fees. Not so with T Mobile.

By: s

Sun, 17 Jan 2010 13:08:03 +0000

i’m in georgia, with t-mobile for 11 years, few weeks a go me and my brothers went for 4 days to florida port san joe, i was the only one with the most expencive phone who had not service, but others with verizon and att were ok. after driving 85 miles towars north, then i got service, huge gap. i really like to switch to verizon, but i’m not sure about coverage in midwest and europe??