Verizon Wireless Review
Verizon Wireless is the 2nd largest wireless network and has over 67 million subscribers in the United States. Although
they are only the 2nd largest network, they are the largest wireless provider in terms of revenue. Verizon was officially formed in 2000 and has grown in popularity year over year.
Verizon Wireless Technology Review
Verizon Wireless is one of the last major cell phone providers still using CDMA networks. Many of the big cell phone companies used CDMA but have since transitioned to superior technology. Verizon has also recently announced they will begin testing a technology similar to GSM in upcoming years so if you’re looking into signing with Verizon, you may see some major technology changes in the near future that would require buying an updated cell phone.
Verizon Wireless Cell Phones
Verizon Wireless offers cell phones from many of the major cell phone manufacturers including Samsung, LG and Motorola. They have a large variety of regular cell phones and smartphones. Some of their more popular phones include the Motorola Razr and the LG Chocolate. Most cell phone users would never notice the difference between a CDMA and GSM network but some tech junkies strongly prefer the newer technology of GSM.
Verizon Wireless Features
Verizon has some of its own unique services and features called V Cast.
- V Cast Music
- V Cast Mobile TV
- V Cast Videos
- Games
- Tools
- VZ Navigator
January 15th, 2008 at 9:47 pm
[...] out the latest Verizon Reviews and find out what to expect from this [...]
September 19th, 2008 at 9:20 pm
I’ve loved Verizon so far. I’ve had AT&T, T-Mobile and Cricket and prefer Verizon over all of them.
October 1st, 2008 at 4:17 am
Please have date on these review so we know if it is the most recent update or …
thanks
eliza
February 8th, 2009 at 8:14 pm
Their network is a joke. Sometimes I get SMS messages and pages 3 days after they were sent to me, dropped calls constantly, dead zones miles wide. The internet is as slow as 2400 baud modem,
GPS can’t find any satellites. I should have gotten Cricket or something that actually works.
April 9th, 2009 at 5:17 am
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April 9th, 2009 at 5:21 am
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April 11th, 2009 at 10:21 am
I am very happy with their service , the network is awesome , coverage everywhere , thats what you need from a wirless carrier , I had some problems with my blackberry 8130 and they sent me a new fone , without charging me anything , I had to go abroad and they gave me a free global fone with no rental charges , their customer service is pretty good , very happy with the service , can’t complain
May 11th, 2009 at 1:33 pm
I bought several Verizon Ringtones and then upgraded to a new phone. According to the Ringtone Terms and Conditions, I have a license to use these ringtones for a year. However, Verizon wants me to re-purchase the ringtones I hold a year-long license to transfer them to my new phone. Their Terms and Conditions do not say anything about this for either Ringtones or Phone Upgrade. The Customer Server Representative verified verbally that neither of these Terms and Conditions state anything about having to re-purchase my already purchased ringtones during a conversation on 5/11/09 around 2pm MDT, which I confirmed that Verizon recorded. I believe this is fraud because they are attempting to charge me for something I have already paid for. Ironically, while the customer service rep was checking the Terms and Conditions to verify, the ad playing on the phone said that I could get new equipment and return it within 30 days AT NO CHARGE. I just had an issue with them the day before where they were trying to CHARGE ME A RE-STOCKING FEE because I returned a cell modem within 30 days. If I had not saved the chat text with one of their reps stating clearly that there were NO CHARGES if I returned it within 30 days, they would have charged me. Do you see the pattern here?
May 14th, 2009 at 6:03 pm
I feel Verizon Wireless is is the best provider,but most expensive too.But listen to this!Last week I did a post dated check (over the phone)for 5-16 Sat. Today Thurs.5-14 my phone was disconnected for non-payment.After I realized I haven’t had a call all day,I tried to use my phone & guess what?Shut off…all day long.I called & fin.serv.They turned it back on.I told them since I haul cars,I lost a whole day of work & feel I should be credited something.All they would do was waive the reconnection fee $15.00 when it was they’re fault.But be late on your payment & they’ll slap you Late Charge.
June 1st, 2009 at 3:28 pm
does anyone know how much extra it cost to update your phone before your 2year contract is up?
June 2nd, 2009 at 3:39 am
It depends on the phone. Sometimes they will let you do a one year upgrade but if not then you will need to pay full retail price which could be anywhere from $150 – $650. It all depends on the phone.
June 5th, 2009 at 5:33 am
I have had verizon for over a year now and i can’t stand it. I paid the 10 dollars extra for unlimited texting and not only did they take that out but they also charged me for every text i sent and received! instead of my bills being 54.00 or so a month- i had to pay over 300.00 a month! I called and complained and they told me that i was at fault and they would not reimburse me. Needless to say after all was said and done, i ended my service and will never go back to verizon again!
June 11th, 2009 at 6:24 pm
Beware of unexplained charges! I was told my VCAST would be removed from my bill and I was not responsible for the charge. I deducted the VCAST amount from my bill and Verizon has the odacity to charge me a late fee for my unpaid VCAST. What a freakin rip off!!!!!!!!!!
July 8th, 2009 at 2:00 am
THE IPHONE WOULD FIT PERFECT WITH VERIZON.
July 14th, 2009 at 12:40 pm
I have mostly but positive thing to say about verizon. The only negative is that they are more expemsive. At least with Verizon customer service, you do get a human to talk to in a quick fashion, I never got that with Sprint, I had to wait hours to get help with a service issue.
My BIG THATABOY for verizon is, My son’s cellphone was stolen, in an hours time, someone downloaded over 100.00 of getit now, verizon credit my account on the spot and then shutdown service for that phone.
Thank You Verizon
July 16th, 2009 at 4:11 pm
I am a new customer to Verizon and so far have had some bad issues with 2 of the 3 phones on my account, Since it is past 30 days Verizon customer service is pretty much expired and so far I am stuck with these sorry phones or they will happily replace by brand new defective phones with previously returned Defective same model phones that others dumped in time. So far very dissatisfied, I find them a fair weather friend who after 30 days is not interested in backing their product and just wants its customers to shut up and keep paying the bill for 2 years…Think twice
July 20th, 2009 at 5:06 pm
I’ve had Verizon for more than 6 years. My Blackberry’s charging port recently broke and it will not receive a charge. When I took it into the store they said they wouldn’t replace it even though it was an internal part that broke. I called and confirmed this through their customer service department. I also had insurance but it will cost me the same amount to purchase a new phone as it did the original. Basically, the money I’ve put toward insurance each month has done nothing! At this point I’m considering canceling my contract with Verizon and moving to another provider.
August 23rd, 2009 at 1:14 pm
how much does it cost to close a contract
September 15th, 2009 at 2:15 pm
I asked for unlimited text messages and they said they no longer provided it. My friends had inlimited text messaging and when verizon no longer provided it the never told them and just let them keep texting.
September 24th, 2009 at 2:18 pm
A friend of mine got charged $4k, yes $4000 for Data he NEVER USED!!! I’m skeptical as Sprint we have been overbilled and AT&T has a weak network. T-Mobile doesn’t cover less than 5% of California in the metro-LA and Hollywood areas. AMERICAN CELL PHONE TECH SUCKS. European O2 when I was in UK there was phenominal.
October 2nd, 2009 at 8:38 am
If your verizon wireless is disconnected completely. What do i have to do to get my services back on?
October 23rd, 2009 at 2:39 pm
I just tried switching to Verizon. I was hoping to go to a network with better coverage locally and nationally AND get a discount through my employer. First try to switch, they emailed to inform me that my number was not available to port. Called current carrier and they had no requests to port my number. Second try Verizon emailed asking for a fax of Social Security and Drivers License cards. Why? They already had the information. Emailed them that I would not fax them due to concerns about identity theft. Their response: “ We understand your concern regarding becoming a victim of identity theft. Since our Credit Review Team received no hits from any Credit Bureau when they ran your credit application, if you want to begin service, we need to verify your identity. There will also be a $400.00 security deposit required for each line of service you wish to establish. We are very sorry for the inconvenience.” What? Who are they kidding? This phone retails for $300 and why would I pay a security deposit for a two-year contract? FISHY!!!
November 16th, 2009 at 7:51 am
Verison would have to be the best for me….yes they have their problems but what thing doesnt everything has there down falls…nothing is 100% grate…but for me i wouldnt want anything but verizon….VERIZON YOU ROCK!!!!!!!!!!!!!!!!!!
November 20th, 2009 at 6:57 am
My biggest complaint about verizon is that they are way to expensive.
November 23rd, 2009 at 2:46 pm
Verizon was just great the first two years I had them. BUT and its a big but, after I renewed my contract for another two years, it has been nothing but a constant fight. Billing me too much, changing my due date, charging me more than the aggreed upon price on my phone and to top it all off you call to talk to someone, who is not only un-helpful but patronizing and rude.
Verizon is AGGRAVATING and a complete WASTE.
I am switching back to AT&T they are the best service I have had.
VERIZON SUCKS!!!!!!!!!!
December 5th, 2009 at 4:54 am
Went with Verizon because got a discount through my current employer, so I left US Cellular whom I had been with for over 4 years to join Verizon’s can you hear me now?! After recieving my phone nothing but constant problems, places where i normally received service just dead areas constantly dropped calls and echoing like crazy, much to my misfortune I decided that I would return the equipment and return to my previous carrier. I called customer service and went through the process of cancelling and complaining about my problems with their service. The girl I spoke with assured me that I would not be billed for any services as long as the phone was returned and received by the end of 30 days, well I had only had service for maybe 3 days! I returned the phone and waited for my final statement that my account was closed. After several weeks of not hearing back I tracked the fedex shipping label and it had been returned and received only 4 days later. I called Verizon again and much to my dismay I couldn’t find a number on my bill or any paperwork to put me through to customer service. When I called the only number I could find which was of course the sales number they told me to dial 611 from my phone, I don’t have the phone anymore duh! So after finally getting the number to call customer care which was like pulling teeth I couldn’t even get through to a representative without putting in a number and last 4 of soc otherwise it just disconnected me. I finally got a hold of another gal who said in her system they did not show that they had received the phone yet and she showed I had a balance owing of over $500!! WHAT! She assured me that once the receiving department shows that it has been received they will credit me for the full balance and not owe a thing. I even had her check the tracking number herself and she even noted that it was received but she couldn’t do anything else other than that. So I waited again and about a month later i receive the bill for the amount of about $500. I once again call customer support and they go on to say that I am responsible for the charges that were due for the service i used all 3 days of it! I explain to the guy what had been explained to me and that they weren’t going to get a cent from me. They refused to say that they had never said such things about me getting credited and no charges. Let me talk to your supervisor pls oh he or she will just tell you the same thing I did. Too bad let me talk to them, after being on hold for almost 20 mins a gal gets on the phone and re explains everything to me, i tell her that this is bs and i am not paying a cent for service that was absolutely horrible you got your equipment back stuff it where the sun don’t shine. She tells me that if i don’t calm down she will disconnect the phone call. I am not yelling I am not screaming and im not cussing at this lady why is she going to hang up on me. So relentlessly after fighting with her for almost a hour she disconnects the phone call asking me if theres anything else she can help me with. Yes please credit the account like I was told and send me a final statement for my records, in the midst of explaining this she hangs up on me. I call back to get another gentleman and explain to him my situation and please just put your supervisor on, he does so and of course this guy I talk to says the same thing. So i tell him i know you record these calls here are the people I talked to and the centers where they are located since i documented all of this in case of this situation call them and see what they say. Ok he says but it may take me several days to collaborate with these ppl before I call you back fine I say just fix it. After a couple months and yes this whole thing took 3 months to resolve! I get a notice in the mail that a change of address has been submitted for my account and if i didnt submit it to please call them asap. Now what could be the problem so I call and I enter my old number and then it starts speaking in spanish! It had been so long my number had been recycled and reused to a spanish speaking individual so I made up a number and last 4 of soc and got ahold of another guy. Much to the 15 mins it took him to dig up my account he finally finds it and says oh everything has been credited and you actually have a credit of $4.30! Woot send me that check, of course this has been well over a year ago and I still haven’t received a check probably never will. So after all this rambling I would definitely not go with Verizon crappy customer service, crappy coverage, crappy phones, crappy employee ethics I hope someone finds this review useful I know that when I buy anything now especially with a contract reviews are the best!
December 9th, 2009 at 3:14 pm
Verizon wireless in the worst service I’ve ever had. I live in DTC area in Colorado and during the time that I had service with them I did not get any reception in my house. When I called they told me since that’s the problem area I can cancel it anytime withoout being charged an early termination fee. After I canceled the service, they did charge me the fee and did not want to refund it back.
December 9th, 2009 at 3:15 pm
Hate verizon wireless is the *uckest service ever.
Their customer service is ridiculous. All they say is it’s all my fault not to check with them again and everything is my responsibility. All they say is they don’t see any records.. blah blah.
DONT USE VERIZON!!!!!!
December 10th, 2009 at 5:41 pm
i have no problems cause i am not screwing up, you all did something wrong because its illegal to charge you for something out of random, its in the print and you need to learn how to read.
December 12th, 2009 at 9:31 pm
December 12, 2009
Striking Fear into Their Customers
My family and I have been with Verizon Wireless for 6 years and we have enjoyed every aspect of their services. We loved the coverage that we received when using our cellular phones. We noticed that we received good coverage everywhere we were at, while our friends who used different phone company received no service in the same areas. Verizon Wireless may provide the best coverage when compared to other cell phone companies but they are lacking in customer service. About two and a half years ago my family decided to switch to a phone company that was less expensive. During this process we were faced with obstacles created by Verizon Wireless. Verizon stated that we already signed another two year contract with them which was not true because we never talked to them about renewing our contract. When discussing the situation with a customer service representative from Verizon Wireless this person began to threaten my father. The Verizon representative said that we have to pay the yearly cancelation fee and when my father refused they began threatening us even more. The customer service representative said that our name will be given to the bill collector, who will call multiple times a day until the cancelation fee is paid. They also threatened us by stating that they will ruin our credit score if we don’t pay the fee. In their Commitment and Values statement, Verizon Wireless states that “it is critical that we respect everyone at every level of our business”. This respect was not seen when our family was trying to switch phone services. My family has never been treated this poorly and it’s something we will never forget. This might be just one of few incidents but threatening customers the way Verizon did is just unacceptable. When reading other reviews about Verizon Wireless I was surprised to find that there are people who have gone through the same problem that my family went through. This means that it’s not just a once in the life time incident but it’s more than that and this problem has not been fixed. One of the Verizon customers who is going by the name of tim9m stated that “She never truly agreed to become a verizon customer. Verizon sent her a bill for 500.00 this was to opt out of a one cell phone contract. What’s even worse was they had a collection agency call her up the same day she opened the bill. They told her it was around 700 dollars for that whole mess she owed 200 extra because of alltell”. This is the exact situation that I had to go through. I also saw many reviews of Verizon customers complaining of the surprise charges added to their monthly bills. Many also complain about high costs. On one of the cell phone review sites an anonymous consumer stated that “My biggest complaint about verizon is that they are way to expensive”. This is a very common complaint and nothing has been done to correct the problem. I would strongly recommend to other customers of Verizon to be cautious because Verizon can find a way to stick you with extra charges. There are other phone companies who also provide good services and at the same time they also provide cheaper prices and better customer services. Verizon is not a very good phone company, I would recommend joining another service.
December 13th, 2009 at 8:15 am
I was a customer for over 7 years. I retired and my contract was up so I called and asked who they would recommend for the area I was going to. The girl said “Oh that’s no problem I can fix your current phone service will it work in that area and no roaming charges. I asked what if it doesn’t work and she said they can’t charge you if it doesn’t. It didn’t and now they have are charging me with a $200. termination fee. I went thru BB after trying to get it corrected. They still turned it over to a collection agency that harasses me. The man at verizon in St.Louis was very hateful. I was a good customer and always paid on time so I say to you.DO NOT GO WITH THIS COMPANY. They do not honor their commitments or follow thru with the ads they put out.
January 2nd, 2010 at 6:16 am
I have been a customer of Verizon’s for the past 6 years. Their customer support BEFORE the Alltel merger was wonderful…I never had a complaint. However, the past few months have been horrendous! I just got off the phone with their so-called customer service, due to extra charges being billed to my account. Well after finding out what the charges were for (I had called them in November to have a block put on these services) I was also informed they could not remove them, and I had to pay for something that was SUPPOSED to be blocked. As I said the representative, AT&T is looking better every day!
January 3rd, 2010 at 8:18 am
Interesting about these posts. Up until 4 days ago I would have called you people nutz. NOW, I’m a very well burned Verizon customer. Verizon sales at a Corp store, outright lied to me on pay service for pre-paid cell. Customer service cost me up the yang callin them for a *86 issue. 5 calls and no cure. Had to go back to store, costed me again. I asked about a refund for the 5 calls placed and still was no setup of voice mail, the guy tells me I’m SOL. I dial the number my problem. Now I have $102 vested into a Verizon phone service and a 90 days service date and not a year as the store promised. With Net 10 I would of had 1,020 minutes and a full year of activation. Both have no customer service, Net 10 out right cheaper. Cheap phone too! Verizon phone is the better phone. The Net 10 phone gets 5 bars of signal, the Verizon gets 1 to 2 bars of service from the same location. Go figure that one. You people are not nutz after all, it’s all true.
January 12th, 2010 at 6:36 pm
[...] in your area.Art Gib is a writer for Cell Phone Battles, a website featuring AT&T reviews and Verizon reviews. Featured Topics: Gadget • High Roller • Local [...]
January 16th, 2010 at 1:08 pm
I have been a dedicated Altell customer for 20 years. Then Verizon bought them. Right when that happened, my altell phone stopped working correctly and would freeze, etc. Verizon sent me a re-furbished replacement of the same phone. It didn’t work. Spoke with someone again in customer service who sent me another refurbished of the same model. I was told by this person that if the 2nd phone didn’t work, to call and they would send me an equivalent BRAND NEW phone (and even gave me choices). The 2nd phone came and didn’t work. I proceeded to call just to have the “supervisor” tell me they would not send me a new phone..but another refurbished. Customer Service is inconsistent. When I recieved the first 2 refurbished, I took them to a Verizon store to get my numbers transferred…they did not mention a charge. I finally recieve the 3rd phone that WORKS!!! A miracle. I take it to a store and they are now telling me there is a $15 change to transfer. WTF! I take it to another store, where they tell me it is $10 to transfer. The guy was called me rude and I stormed out. Their phones/service might be good but the lack of customer service isn’t worth it.
Not to mention, while on the phone with a representative, there was someone listening in with the phone on mute. Be careful what you say when they put you on “hold”.
CHOOSE ANOTHER COMPANY!!!
January 27th, 2010 at 6:18 pm
Where do I start.. I was and still am a T mobile customer. I was told by Ben at
your Macon Georgia Riverside store I would not be charged a $35.00 activation
fee. we were and we had to go around with customer service for two days to clear
this up. found out Ben should not have giving us this.. also Ben told us we
could in 30 days if we did not like the phone that (It would not cost us a
thing) I said my wife does not know what Internet phone to get because she’s not
compute rite. he said this phone was the best and if she does not want it to
bring it back within 30 days AND OWE NOTHING. and we will not be charge a cent.
I said Ben we can use it free for 30 days and he said you only have to pay the
usage bill. so after just 22 days she said it was too big, and to hard to use.
so we drove 45 miles tonight (First) to see if we could just turn back in the
phone, and get a simple one. we had no reason to leave verizon up to the point
of charging us the restock fee. So tonight Joel in customer service was very
professional there and said Ben was not in tonight and no Manger was there to
make this kind of request. of dropping the $35.00 restock fee that we were not
told about at the start. So we drove 45 miles to trade in a phone but found out
we had to pay $35.00 restock fee plus no one was on duty tonight at 7:25 that
could make a decision. We were also asked to come back tomorrow night to trade
back in the phone again another 45 miles. You people have made our minds up of
going back to T mobile, here’s a hint: buy out T mobile and keep their customer
service and Management they’re a lot better then yours.
We are very very upset of being treaded like this. We have had to talk about
eight different people that verizon just what we were told at the first by our
salesperson. If had been told of a $35.00 restock fee we would have just stayed
with T mobile. but now our phone number has been changed that we have had for
over 10 years. just not fair.. George and Louise Long
February 11th, 2010 at 5:05 pm
VERIZON is the worst cellphone provider out there. They now charge (a minimum) of $9.99 for a data package regardless of whether you want one. They nickle and dime you for everything. The FCC has been notified. Stay away from the carrier!!
February 20th, 2010 at 7:33 pm
DO NOT GO THROUGH THE TORTURE OF BEING A VERIZON CUSTOMER!! I have never been so frustrated with customer service in my life. My phone broke (charging port) and they told me it is not covered by the warranty (which I paid for- I wonder why)? I took the phone into the Verizon store and they told me they could order me a “new one” (which I suspect is an old refurbished one). I was not very happy that the phone was not covered and that I had to pay for another one, but I paid for the “new one” and had them ship it to me. Apparently the phone was “discounted” which they never told me. They also never told me that I had to send in the old one. A couple months later, I get a bill for $180 dollars above and beyond my monthly bill (which is ridiculously expensive in the first place). When I called customer service I was told that the local store was not “authorized” to take a payment for a phone and that I would have to send in the old one so they could justify replacing it under the warranty. When I told her that I paid for the phone and they had not replaced it under the warranty, she had no response – only that I had to send the old phone in. This really made me upset, but I just wanted to get it resolved, so I took the old phone to a local store and they shipped it for me. The woman at the local store explained that the second phone was “discounted” and that is why I had to mail it back. That was in late January. Since then, the charge has not been removed from my bill and I have received calls at least daily, telling me that they are going to cut off my service. I have something shocking to tell you…..when I called customer service, I got the runaround. (Why doesn’t that surprise me)? The second phone (which I’ve had for a grand total of 5 months) is now broken. I am no longer a customer of verizon, effective immediately.
February 26th, 2010 at 4:29 pm
verizon is the worst company ever phones are junk so is their service and if you use the family circle dont be surprised when you get charged apparently they can choose to not add the people you want and charge you outragious fees for being as helpfull as a rock in mud they are piss poor and should be out of business
March 1st, 2010 at 7:57 am
Over the past few years Verizon has goten bad..real bad! they now charge for things that were free and no roll over that they said they were going to do….I am now ready to change!
March 8th, 2010 at 7:35 am
I HATE VERIZON WIRELESS! My cell phone sucks, coverage isn’t bad but, when you can’t hear because of your cell phone…. does it matter. They are very expensive, and they keep over charging you.
Also, we went with them because of the employee discount…. YEAH, RIGHT. I have emailed them the info. 3 times, faxes it once and they never get back with me… they just say that they can’t read it…. 4 times? Oh, and the online one doesn’t work…. I MEAN IT IS NOT IN WORKING ORDER! Call them and they tell you to fax it again. Asked about mailing it… nope! We don’t have an address for that. THEY REALLY SUCK!!!!
March 8th, 2010 at 10:35 am
I have been a verizon customer for almost 6 years now and have had nothing but problems ever since I last singed a new 2 year contract. I have been getting charges for data usage and downloading games which I have never done. I also moved to another state and changed banks I called them yo update the bank account information and spoke with a customer service rep and she told everything was taking care of the old account info had been deleted. Let me tell you what it wasnt. I called them after noticing that the payment did not go through and they said that there was a problem with the bank not to worry they were resending the payment through. the next week my phone was disconected for non payment so I called them again and gave them the account info AGAIN. Then the woman tells me that there is a late fee a reconnect fee and a return fee on my account I said how is that possible when you never even tried to charge the checking account. guess what they were using the old account info and then she tells me that I am now not able to pay over the phone, online, or by mailing in a check the only way that I am allowed to pay is by taking cash into the store and paying because I have missed 3 payment!! WTF I am so done with Verizon I will pay the $300 phone bill and the disconect fee and will never recomend them to anyone ever!!
March 8th, 2010 at 3:53 pm
3/8/2010
Read what Nathan said on 12/5/2009.
Read the whole story.
It happened to me just like that.
You call the customer service to say you will not keep the service, and is on trial period.
You return the phone to a Verizon store, and then they will bill your credit card and this is going to take you months to recover your money if you are lucky.
So do your self a favor and avoid headaches.
*****Do not by Verizon service!!!!!!!!!
March 22nd, 2010 at 5:28 pm
Verizon wireless said they would suspend service and continue counting time on my cell phone contract while I was deployed for the US Army, however they did not, that will cost me $100. They also created a contract on a mobile Internet device I had purchased on my own without a contract and want $110 to close the contract I never signed. Take my advice and use PCS or deployment orders to cancel rather than suspend your service with Verizon – they can’t be trusted.
March 27th, 2010 at 4:52 pm
Wow. I was just on my way out the door to switch to Verizon. I’ve been with T-Mobile for over 7 yrs and can’t stand them. Had heard Verizon was much better. After reading these reviews, I realize I’d be switching one headache for another. Who needs it?
When a decent cell phone company does surface, it will be swamped. Any out there?
April 4th, 2010 at 5:19 pm
@ Stacy I do believ that AT&T is probably a very good service. Verizon Wireless is garbage. Their service is way too expensive for them to serve their customers with crappy phones. In December of 2009, my family purchased four phones from them. I personally have replaced my phone twice and my son also twice. But my daughter had to get her phone replaced twelve times until they offered her a new phone out to the box-> by law. And then they still pushed her renew date back four months due to this. Verizon Wireless is definitely garbage to say the least.
April 6th, 2010 at 6:09 am
verizon sucks. I can’t believe people even do business with these scrub heads. My girlfreind got hit with a 600 dollar early termination fee. She was an altell customer and when they switched over she tried to get a second line. They wanted to charge her for an altell line and a verizon line. She had to pay full price for two lines. The better business burea was the one’s who put a stop to the contracts and told her she had nothing to worry about. These cheating scammers then kept sending a bill for 600 dollars and really just said 200 was altell and 500 dollars is are fee. The contract was actually through altell and it states 200 dollars, verizon you are antitrust monopoly pieces of garbage and nothing more, quit calling my house and wanting your stupid greedy cash cause you scrub balls are not getting nothing!!!!!! DO YOU UNDERSTAND VERIZON!!!!!!!! P.S. Your so called map stinks !!!!!!!!!!!
April 17th, 2010 at 8:04 pm
Verizon is one of the worst companies in America. There no worry gurantee is absolutely rubbish statement. I have been dealing with their bills department for the last 3 months after I cancelled the service after 15 days. They send me so many bills for which I was told I will not be responsible when we first signged the contract. It was such a frustrating experience, I will never ever recommend this company to anyone since it does not offer any value for money, have old technology and absolutelty rubbish return policy. Don’t fall for the promises they make.
April 17th, 2010 at 10:52 pm
[...] a techno-junky who writes interesting articles and blogs on various hi-tech goods. He believes that verizon reviews are must for all those dealing with the company for the first time. These Verizon wireless reviews [...]
April 18th, 2010 at 3:57 pm
Verizon is the biggest bunch of theives i ever seen, every month they wanted to charge me for somethin extra and every month for the last 5 months of service I would have to call them and get these chrgs removed and i never got it all back, after 5 th month I canceled. of course they want me to pay erly termination fee aswell,They can kiss my ass theyarnot goin to get a dime from me even though they sent it to collections co.If there is anyone out there that wants to do a class action lawsuet count me in 4-18-10
April 25th, 2010 at 7:09 am
had service with alltel in az great service now that verizon has taken the reigns our service has gone down cant call from places we normally could have we live in nv. now and the service hasnt got any better we know lots of people with verizo service and they have great service now however our bills have gone up close to 40.00 dollars more and no better service
WHAT GIVES VERIZON YOUR SUPPOSED TO BE THE BEST WHAT HAPPENED TO OUR GREAT SERVICE!
April 27th, 2010 at 10:36 am
To people who are reading this, understand that this is a website looking for complaints. You’ll find a website like this about every provider.
That said, I’ve been a Verizon (used to be AirTouch in Seattle) customer since 1994. There have been problems, but I always found someone to talk to that solved them.
When you call customer service, you’ll get a person. If the person you get isn’t who you need to talk to, they will get the right person on the line and hand off the call rather than just transferring you.
As a test, I got a T-Mobile and an AT&T phone to try out. Both had spotty reception. I’ve had too many friends who had Sprint service to even want to try them.
I need a cell phone that just works, whereever I go. That’s what Verizon gives me. They are more expensive, but to me, they’re worth it.
Oh, as advice, don’t go to the store to buy a phone. You get a lot better deal from the website.
Jamie
April 29th, 2010 at 12:40 pm
I have been a Verizon customer since 2005. I am a 19-year-old on a family plan organized by my mom. She and I are both EXTREMELY frustrated with Verizon right now.
Firstly, service is certainly not as good as they claim and, at best, spotty. I currently live in San Diego for college, while my family is in Sacramento. In neither place do we get really good coverage. When sitting at home it often takes upwards of one minute to send a simple text message. In San Diego, despite reprogramming and rerouting my phone, the same occurs. In my cousin’s 12th story apartment, I do not get service AT ALL, while she with her AT&T plan does.
Secondly, the way they force you extras simply because of the phone you buy is incredibly annoying. Recently my mom and I went to get new phones. We had seen an ad in the newspaper that had a buy-one-get-one-free offer on the newest BlackBerry Curve. In the end, neither of us got one because of the extra $30 a month charge per phone. For just one of us, that would have been $720 on top of the regular plan for two years. Eventually I got another phone, though she did not, and even then we were forced into an extra $10 a month deal.
Lastly, for my sister’s birthday in December, she got a new phone. For whatever reason we were told that we had to completely switch plans. I think all that was supposed to happen was that the $10/month charge was supposed to be added, but for whatever reason we were switched to a 65+ plan. Not only are neither of my parents older than 55, but the limited minutes, especially the limited night and weekend minutes, ended up costing my mom about $300 in overage charges for two months. She managed to correct the situation, but she was still out that $300.
As soon as I can, I will be switching to another network.
If you want to get Verizon, some advice:
1) Double-check EVERYTHING they do and read the fine print.
2) Order online: they have better deals, a wider selection of phones, and you don’t have to deal with the annoying greeters in the store. Also, it’s easy to check everything online.
3) Don’t believe one when they say they have good coverage–like all other networks, they have good spots and bad spots.
Out of 5 stars I would give Verizon 1, because yes, your phone will work . . . sometimes.
Kim
May 1st, 2010 at 10:59 am
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May 6th, 2010 at 2:13 pm
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May 7th, 2010 at 2:20 pm
[...] a techno-junky who writes interesting articles and blogs on various hi-tech goods. He believes that verizon reviews are must for all those dealing with the company for the first time. These Verizon wireless reviews [...]
May 15th, 2010 at 3:23 am
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May 15th, 2010 at 5:42 pm
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May 17th, 2010 at 11:55 am
verizon is by far the worst cell phone provider i have ever used!! when alltel was bought out we were forced to switch over… also got talked into buying the motorola krave which hasn’t worked since the day i bought it and they neglected to tell me i had thirty days to return it for a new one even though i was in there complaining about the phone the day after i bought it. they told us are bill would be exactly the same with all the same features. yeah right we now have less minutes are internet we can only use for two weeks per month or we go over i no longer have picture messaging at all and our bill is $75 more per month!!! and yes i did say they told us it would all be the same you can imagine my surprise when i got the first bill! now i am stuck with a phone that i can only recieve calls on the numbers dont work so i cant call anyone or text. a company that refuses to help you at all… oh yeah they did offer to switch out my phone after replacing it 9 times within 3 months however the krave is a “fancy” touch screen and the phone they offered me was the only free phone they had in the store and they wanted me to give them my phone along with $50 to downgrade my phone. i told them that was stupid and they said very sarcastically at least your phone will work! beware this is a terrible company they always have hidden fees they don’t tell you your options just make it seem like you have none until its too late and they refuse to help the last time i went to verizon they told me my phone worked fine it was me that didn’t know how to work it! i have not been back since and as soon as i can come up with $525 i WILL CANCEL MY CONTRACT!
May 17th, 2010 at 7:49 pm
Our family of five has verizon and two of our 19yr olds just got new phones. We do not allow them to use all the features of the phones while we are fitting the bill…HOWEVER, Verizon charges $10 a month PER phone to block the data plan. This was not disclosed to us when we got the new phones. We have to pay for the kids to NOT use the data!! If we were NOT in a contract, I would cancell and go back to a month to month service provider. This is unfair and wrong!!
May 18th, 2010 at 8:08 am
VERIZON has the worst customer service. Just try calling 3 times to different people on the same day and you get 3 different answers!
I called and asked how I can block my daughters NON-VERIZON friends from texting her so we don’t get charged. They tell me (a supervisor to boot) that there IS NO WAY – that I have to login everyday and monitor it. WTF?
She tells kids that don’t have verizon – don’t text me but they do anyway or they lie and say they have verizon. So I wanted protection from this and they say there is no way.
We get a phone bill $140 more than it should be because of the messages. I call Verizon and the girl says, oh for $5/month you can say stop after 500 messages. SAY WHAT?? This is what I asked for last month.
They only credited me for half of the $140. What? They credited me for half of their mistake!!
Verizon is a joke. They are a slimy company looking for ways to rip you off.
I am now a happy AT&T customer. And I can “hear them now!!”
May 23rd, 2010 at 4:12 pm
I hate this carrier. Verizon is the worse worse telephone service carrier and they are charging a lot of money every time.
I have 450 minutes plan and i don’t use all minutes and they always charge me is $120 and above always always…i hate this any time i call customer service they don’d do any thing just make me mad and wasting my time….and recently i log on to my account and i was seeing through the internet and i was trying to learn how to change the plan to 900 minutes plan and i also changed to 900 mins. and i again changed back 450 minutes for that reason they charge me $128 just i was looking into the online..God what is this??????
They are ripping me off pissing me off now i am so ready to pay the cancellation fee whatever it is and switch to either T-mobile or AT&T…..
May 27th, 2010 at 1:18 pm
I had Verizon a few years ago and will NEVER go back to them!
Their customer service is HORRIBLE!
I was supposed to get a free phone via a mail-in-rebate. Well, I sent in the 50 million NON-REPLACEABLE things they asked for. Several weeks later I get a letter in the mail saying I sent in the wrong form (by the way the STORE gave me the rebate form).
No big deal I thought, I’ll call customer service and they can just credit my bill for the $50. All customer service did was tell me there was NOTHING they could do!
At that point we were locked into a 2 year contract.
Some time later (near the end of the contract), I lost my phone. I walked into a Verizon store and told them, “If you will give me a phone a the promotional price, I will extend my contract another 2 years.” I was told that I was 2 MONTHS from my “new every 2″ phone and they could not do that.
So, I used the insurance on the lost phone to get a “new” phone. Although it was the same model as my lost one, it was NOT the quality of the old one (not even close!). It looked like a child’s toy!
After our contract was complete, I told them where to go and that I would NEVER be their customer again!
By the way, T-Mobile has GREAT customer service!
May 30th, 2010 at 10:56 am
I have been a Verizon customer for 8 years and had no problems until their Alltel merger. We live on a lake and I use my computer for my business. I purchased the Verizon broadband after trying it out and it was wonderful. I could finally let the dialup go away. The connection was always fast and easy to use. For the last several months, the broadband service has been like dialup if not worse! I’ve called Verizon many times and even went in to some of their stores for help. When asked about the towers, none of the agents had any idea where they were located in our area. I promised them that we have not moved our house from it’s location and that the tower we had been on for several years had been perfect. After many agonizing attempts to get help, one agent told me that the merger made Verizon service much better for some and worse for others. Guess who fell into the “worse” category????? DON’T get Verizon service.
May 31st, 2010 at 5:22 pm
Terrible service. Terrible customer service. Rude. Had a door-to-door salesman sit on my curb for 30 minutes on Memorial Day.
Classy company. Hope your proud Verizon.
June 16th, 2010 at 8:25 am
Verizon irritates me.
One: I recently lost my phone, and called in the same day to get a replacement. They charge $89 for my htc eris, to your credit card right away instead of with att charging it to your phone bill for only $50, their insurance is costing me $6.99 a month, which is more then att’s $4.99 a month.
Two: When getting my replacement they actually had me on back order for several days and said they would call back when my phone became available, in which i’m fine with that, however they never called me back i had to go into a Verizon store and the agent called insurance for me and they sent me the replacement, 10days after i paid for it of coarse.
Three: My old phone was broken when i upgraded to the Htc, And apparently a 30 day free trial from My blackberry flip was on the account for months before i called in to ask why it was there, then they told me i accessed navigator when i’ve never touched it, and on top of that told me they coulnd’t remove it for me, that i would have to get my old phone reinstated and then unsubscribe… really my phone is broken, i hung up the phone after that since it was ridiculous. Two months later though it was mysteriously off my bill, so they did apparently touch my account and that just makes me feel like they were lying to me.
Four: We have 3 droids on our family plan and 2 All tel phones, and they told us we couldn’t upgrade the 2 other lines because our whole account including phones were all tel, um hello do you guys not remembering selling us the droid. On top of that they made us switch rate plans to upgrade, losing our great and cheaper all tel plan, just to tell us that we still couldn’t upgrade online for the best price. One girl i spoke with said that i could call in and they would order them for me at online price with an override, the next day when we were calling to take them up on that the guy told us that he couldn’t price match and sent us to the store for the phones, because his system also for one wouldn’t let us upgrade. Going in to the store instead of getting the phone free we had to pay $90 plus dollars.
Five: All tel was great however after forcing us to slickly switch over to Verizon i hate it if the etf wasn’t over $300 i would be at att in 2 minutes getting great customer service. when i had all tel for about 5 years i called in twice jsut to activate my new devices, now with Verizon I’ve called in so many times since November 2009 i can’t count anymore. i HATE Verizon.
June 16th, 2010 at 10:43 am
Verizon is the worst company to deal with. I have an account with 2 phones Blackberry Storm, so far one phone has been exchanged 10 times for technical problems and the other 5 times. Whenever I meet others with this phone and ask them about their phone it has now appear that every individual has also exchanged the phones numerous times. Cusotmer service along with their managers is a joke! Stay away from Verizon…..
June 16th, 2010 at 5:00 pm
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June 19th, 2010 at 11:17 am
i hate verizon. they are messed up. they are terrible , they have no coverage like anywhere. i have it now and i am dying to switch to att but the contract isnt up. f you verizon
June 23rd, 2010 at 1:37 pm
Verizon is the worst company. Customer representatives are very rude. Especially if you don’t speak English fluently as in perfect accent, you probably want to avoid their customer service.
Plans are well designed to get the most money out of customers at the least amount of service.
However, Verizon does have one of the best signals in the US which is pretty sad.
June 24th, 2010 at 5:26 am
The customer serice STINKS. They are rude and tell you they can’t help you. BEWARE!
When my contract is up I am SO NEVER going Verizon again!
June 24th, 2010 at 5:28 am
Companies get contracts only because then they know they can treat you like crap for the next two years….we are such suckers.
June 24th, 2010 at 5:31 am
BEWARE…once you hit the key to buy the phone there is no take backs unless you are willing to pay 35 bucks!! Then they have you right where they want you for the next two years….you will be their SLAVE and treat just like that!
June 24th, 2010 at 5:49 am
OH..forgot to mention if you live in California they will charge tax on a phone price that is FULL price. FULL price is the price is that if the phone NOT under a 2 year contract even if you buy the phone under a 2 year contract AND no rebate or online special price. That price is not quoted on the website so if you really want to know what your tax rate will be you will have to ask them and they hope they are honest and tell you. I was hit with 98.00 bucks in tax!
July 2nd, 2010 at 2:40 pm
I have had verizon for over 50 years. They were bell Telephone, then Bell atlantic, then Verizon. They were the best telephone company in the world. NOT so anymore. I am now Verizon free! I have nothing Verizon in my house or buisness. It would take me to long to tell the problems they caused me over the last 10 years.Verizon wireless was the worst. The internet was good, but their security suite sucked. My Norton is way better! They kill you with hidden charges, and buisness practices. Its sad, because they could do a whole lot better.
July 9th, 2010 at 6:41 pm
Run from this cell phone provider!!! They are extremely expensive and their customer service agents are incompetent. I’ve spent hours on the phone with them trying to sort out billing mistakes that their representatives made, yet they act you’re the wrong one. I’ve only spent 1yr with them and I’m never going back. Maybe it wouldn’t be so bad if their representatives gave the right information and paid attention to what they were doing!!
July 11th, 2010 at 10:19 pm
Avoid like the plague. Very shady company who will charge you hidden fees and never refund if you cancel.
July 14th, 2010 at 5:51 pm
Unacceptable! I went into the Verizon Wireless store on 6/24 to order the Driod incredible. I was told delivery would 2wks. I ordered and paid for the phone via credit card. A week later I called to confirm delivery date and told the phone would not ship until the end of July over 4wks later. I then heard about the release of the driod X. I requested to cancel the Incredible on 6/29. Not yet seeing a credit on my account I called today. I am told they do not know when my credit card will be issued a credit but the order is in…unacceptable! When “returning” something I have never received my account should be credited immediately. With the lack of customer service and customer care we will head to AT&T tomorrow and change our service. Very Disappointed in Verizon’s customer care!
July 23rd, 2010 at 12:32 pm
7/23/2010
Verizon Wireless used to be really awesome. I used to swear it was the only cell phone carrier to go with. But in the last 2 years Verizon has degraded to no more than shody, unknowledgeable and dishonest customer service reps, collection agency tactics and rip off prices.
I called 4 times to find out the cost of calls and txts when I went on an out of country trip. I recieved 3 different answers to the same question. When i got the same answer twice I assumed that was the correct answer to my question. I was told txt would be $0.25 each and $0.49 per minute for calls. Well once I got back and recieved my bill I discovered txts were FREE and $0.69 per minute. This outcome was not one of the 3 difference answers I recieved for my question when I alled Customer Service 4 times!! I called about this and was also told at that time AFTER my trip that Verizon offers a phone for about $25 a month that will give you 250 free for customers that are leaving the country for a period of time. Why wasn’t I told this during the 4 calls I made PRIOR to my trip??? This information would ahve saved me $171.00.
Later in the year I was 5 days late on my bill, first time in 3 years. Verizon started calling teh SECONDARY phone number on my plan. THey would call every hour even after being told that they needed to call the primary number. I then called and the said they fix the issue in the system and the Primary number would be called in the future. I was asked to make the payment over the phone but I do not give out banking info over the phone and that I would be sending my payment in 3 days. I was told that I would continue to recieve calls unless I made the payment with them right then. I called back later a spoke to someone else and they said they could put a note saying I would pay in 3 days and the calls would cease with that note in the system. Why didn’t the first rep do this?? According the the first rep they couldn’t do that unless they had my banking info and scheduled a payment with them. So this was a flat out LIE!!!
Now 9 months later I am again late on my bill….by 9 days. Again they are calling the SECONDARY number on my plan. Again I call up and want to get them to call the primary number, they tell me that the system has the primary number listed and are not sure why it is calling the secondary number but they will transfer me…..they transfer me to a number that is no longer in service!!
This is not the first time they have transfered me to wrong numbers or even hung up. I’m very polite and I don’t get angery at them after all they are just employees and they just do their job. The problem is witht he polocies and management and training of the employees.
Credit Cards, Utility companies etc don’t start calling or sending letters till you are 30 days late. But verizon sees fit to call you every hour when you are only 5 days late or at the latest 9 days late?? This is harassment!!
Customer Service reps are untrained and will give various answers depending on who you are talking to and seldom are any of the answers the correct ones. They hang up or transfer you to non-working numbers.
My contract is up with Verizon wireless and I am now shopping around for a better and cheaper carrier. I will never recommend verizon wireless to any friend or family member. I will only recommend them to my mortal enemies.
Cheers
July 24th, 2010 at 2:06 pm
I’ve had my droid since december but needed to get a alternative because the software program ruined my cellphone when it up to date itself. So for sure having troubles & found this wonderful web site lol i do have a questio tho…my ram storage is gettin smaller & smaller..is there nethin i can do to assist get sum back?
July 24th, 2010 at 6:24 pm
Whats up all simply discovered the positioning and thought I would say hello. I like lots of you’re waiting for my Incredible to be shipped. I ordered it online on 6/9 they usually maintain telling me it would ship this Wednesday 6/30. Fingers crossed that it does this ready is killing me! I am soo glad this web site is very informative to me. Thanks
July 26th, 2010 at 10:02 am
[...] a techno-junky who writes interesting articles and blogs on various hi-tech goods. He believes that verizon reviews are must for all those dealing with the company for the first time. These Verizon wireless reviews [...]
July 26th, 2010 at 5:17 pm
i hate verizon they are such a joke after going through 4 of the same phone i finally got to get a new one which was referbished of corse i paid 287.00 dollars for the samsung intensity and a month later found out that is the price of a new one…i never get service any where…needless to say verizon is a joke.