Verizon Wireless Review
Verizon Wireless is the 2nd largest wireless network and has over 67 million subscribers in the United States. Although
they are only the 2nd largest network, they are the largest wireless provider in terms of revenue. Verizon was officially formed in 2000 and has grown in popularity year over year.
Verizon Wireless Technology Review
Verizon Wireless is one of the last major cell phone providers still using CDMA networks. Many of the big cell phone companies used CDMA but have since transitioned to superior technology. Verizon has also recently announced they will begin testing a technology similar to GSM in upcoming years so if you’re looking into signing with Verizon, you may see some major technology changes in the near future that would require buying an updated cell phone.
Verizon Wireless Cell Phones
Verizon Wireless offers cell phones from many of the major cell phone manufacturers including Samsung, LG and Motorola. They have a large variety of regular cell phones and smartphones. Some of their more popular phones include the Motorola Razr and the LG Chocolate. Most cell phone users would never notice the difference between a CDMA and GSM network but some tech junkies strongly prefer the newer technology of GSM.
Verizon Wireless Features
Verizon has some of its own unique services and features called V Cast.
- V Cast Music
- V Cast Mobile TV
- V Cast Videos
- Games
- Tools
- VZ Navigator
January 15th, 2008 at 9:47 pm
[...] out the latest Verizon Reviews and find out what to expect from this [...]
September 19th, 2008 at 9:20 pm
I’ve loved Verizon so far. I’ve had AT&T, T-Mobile and Cricket and prefer Verizon over all of them.
October 1st, 2008 at 4:17 am
Please have date on these review so we know if it is the most recent update or …
thanks
eliza
February 8th, 2009 at 8:14 pm
Their network is a joke. Sometimes I get SMS messages and pages 3 days after they were sent to me, dropped calls constantly, dead zones miles wide. The internet is as slow as 2400 baud modem,
GPS can’t find any satellites. I should have gotten Cricket or something that actually works.
April 9th, 2009 at 5:17 am
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April 9th, 2009 at 5:21 am
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April 11th, 2009 at 10:21 am
I am very happy with their service , the network is awesome , coverage everywhere , thats what you need from a wirless carrier , I had some problems with my blackberry 8130 and they sent me a new fone , without charging me anything , I had to go abroad and they gave me a free global fone with no rental charges , their customer service is pretty good , very happy with the service , can’t complain
May 11th, 2009 at 1:33 pm
I bought several Verizon Ringtones and then upgraded to a new phone. According to the Ringtone Terms and Conditions, I have a license to use these ringtones for a year. However, Verizon wants me to re-purchase the ringtones I hold a year-long license to transfer them to my new phone. Their Terms and Conditions do not say anything about this for either Ringtones or Phone Upgrade. The Customer Server Representative verified verbally that neither of these Terms and Conditions state anything about having to re-purchase my already purchased ringtones during a conversation on 5/11/09 around 2pm MDT, which I confirmed that Verizon recorded. I believe this is fraud because they are attempting to charge me for something I have already paid for. Ironically, while the customer service rep was checking the Terms and Conditions to verify, the ad playing on the phone said that I could get new equipment and return it within 30 days AT NO CHARGE. I just had an issue with them the day before where they were trying to CHARGE ME A RE-STOCKING FEE because I returned a cell modem within 30 days. If I had not saved the chat text with one of their reps stating clearly that there were NO CHARGES if I returned it within 30 days, they would have charged me. Do you see the pattern here?
May 14th, 2009 at 6:03 pm
I feel Verizon Wireless is is the best provider,but most expensive too.But listen to this!Last week I did a post dated check (over the phone)for 5-16 Sat. Today Thurs.5-14 my phone was disconnected for non-payment.After I realized I haven’t had a call all day,I tried to use my phone & guess what?Shut off…all day long.I called & fin.serv.They turned it back on.I told them since I haul cars,I lost a whole day of work & feel I should be credited something.All they would do was waive the reconnection fee $15.00 when it was they’re fault.But be late on your payment & they’ll slap you Late Charge.
June 1st, 2009 at 3:28 pm
does anyone know how much extra it cost to update your phone before your 2year contract is up?
June 2nd, 2009 at 3:39 am
It depends on the phone. Sometimes they will let you do a one year upgrade but if not then you will need to pay full retail price which could be anywhere from $150 – $650. It all depends on the phone.
June 5th, 2009 at 5:33 am
I have had verizon for over a year now and i can’t stand it. I paid the 10 dollars extra for unlimited texting and not only did they take that out but they also charged me for every text i sent and received! instead of my bills being 54.00 or so a month- i had to pay over 300.00 a month! I called and complained and they told me that i was at fault and they would not reimburse me. Needless to say after all was said and done, i ended my service and will never go back to verizon again!
June 11th, 2009 at 6:24 pm
Beware of unexplained charges! I was told my VCAST would be removed from my bill and I was not responsible for the charge. I deducted the VCAST amount from my bill and Verizon has the odacity to charge me a late fee for my unpaid VCAST. What a freakin rip off!!!!!!!!!!
July 8th, 2009 at 2:00 am
THE IPHONE WOULD FIT PERFECT WITH VERIZON.
July 14th, 2009 at 12:40 pm
I have mostly but positive thing to say about verizon. The only negative is that they are more expemsive. At least with Verizon customer service, you do get a human to talk to in a quick fashion, I never got that with Sprint, I had to wait hours to get help with a service issue.
My BIG THATABOY for verizon is, My son’s cellphone was stolen, in an hours time, someone downloaded over 100.00 of getit now, verizon credit my account on the spot and then shutdown service for that phone.
Thank You Verizon
July 16th, 2009 at 4:11 pm
I am a new customer to Verizon and so far have had some bad issues with 2 of the 3 phones on my account, Since it is past 30 days Verizon customer service is pretty much expired and so far I am stuck with these sorry phones or they will happily replace by brand new defective phones with previously returned Defective same model phones that others dumped in time. So far very dissatisfied, I find them a fair weather friend who after 30 days is not interested in backing their product and just wants its customers to shut up and keep paying the bill for 2 years…Think twice
July 20th, 2009 at 5:06 pm
I’ve had Verizon for more than 6 years. My Blackberry’s charging port recently broke and it will not receive a charge. When I took it into the store they said they wouldn’t replace it even though it was an internal part that broke. I called and confirmed this through their customer service department. I also had insurance but it will cost me the same amount to purchase a new phone as it did the original. Basically, the money I’ve put toward insurance each month has done nothing! At this point I’m considering canceling my contract with Verizon and moving to another provider.
August 23rd, 2009 at 1:14 pm
how much does it cost to close a contract
September 15th, 2009 at 2:15 pm
I asked for unlimited text messages and they said they no longer provided it. My friends had inlimited text messaging and when verizon no longer provided it the never told them and just let them keep texting.
September 24th, 2009 at 2:18 pm
A friend of mine got charged $4k, yes $4000 for Data he NEVER USED!!! I’m skeptical as Sprint we have been overbilled and AT&T has a weak network. T-Mobile doesn’t cover less than 5% of California in the metro-LA and Hollywood areas. AMERICAN CELL PHONE TECH SUCKS. European O2 when I was in UK there was phenominal.
October 2nd, 2009 at 8:38 am
If your verizon wireless is disconnected completely. What do i have to do to get my services back on?
October 23rd, 2009 at 2:39 pm
I just tried switching to Verizon. I was hoping to go to a network with better coverage locally and nationally AND get a discount through my employer. First try to switch, they emailed to inform me that my number was not available to port. Called current carrier and they had no requests to port my number. Second try Verizon emailed asking for a fax of Social Security and Drivers License cards. Why? They already had the information. Emailed them that I would not fax them due to concerns about identity theft. Their response: “ We understand your concern regarding becoming a victim of identity theft. Since our Credit Review Team received no hits from any Credit Bureau when they ran your credit application, if you want to begin service, we need to verify your identity. There will also be a $400.00 security deposit required for each line of service you wish to establish. We are very sorry for the inconvenience.” What? Who are they kidding? This phone retails for $300 and why would I pay a security deposit for a two-year contract? FISHY!!!
November 16th, 2009 at 7:51 am
Verison would have to be the best for me….yes they have their problems but what thing doesnt everything has there down falls…nothing is 100% grate…but for me i wouldnt want anything but verizon….VERIZON YOU ROCK!!!!!!!!!!!!!!!!!!
November 20th, 2009 at 6:57 am
My biggest complaint about verizon is that they are way to expensive.
November 23rd, 2009 at 2:46 pm
Verizon was just great the first two years I had them. BUT and its a big but, after I renewed my contract for another two years, it has been nothing but a constant fight. Billing me too much, changing my due date, charging me more than the aggreed upon price on my phone and to top it all off you call to talk to someone, who is not only un-helpful but patronizing and rude.
Verizon is AGGRAVATING and a complete WASTE.
I am switching back to AT&T they are the best service I have had.
VERIZON SUCKS!!!!!!!!!!
December 5th, 2009 at 4:54 am
Went with Verizon because got a discount through my current employer, so I left US Cellular whom I had been with for over 4 years to join Verizon’s can you hear me now?! After recieving my phone nothing but constant problems, places where i normally received service just dead areas constantly dropped calls and echoing like crazy, much to my misfortune I decided that I would return the equipment and return to my previous carrier. I called customer service and went through the process of cancelling and complaining about my problems with their service. The girl I spoke with assured me that I would not be billed for any services as long as the phone was returned and received by the end of 30 days, well I had only had service for maybe 3 days! I returned the phone and waited for my final statement that my account was closed. After several weeks of not hearing back I tracked the fedex shipping label and it had been returned and received only 4 days later. I called Verizon again and much to my dismay I couldn’t find a number on my bill or any paperwork to put me through to customer service. When I called the only number I could find which was of course the sales number they told me to dial 611 from my phone, I don’t have the phone anymore duh! So after finally getting the number to call customer care which was like pulling teeth I couldn’t even get through to a representative without putting in a number and last 4 of soc otherwise it just disconnected me. I finally got a hold of another gal who said in her system they did not show that they had received the phone yet and she showed I had a balance owing of over $500!! WHAT! She assured me that once the receiving department shows that it has been received they will credit me for the full balance and not owe a thing. I even had her check the tracking number herself and she even noted that it was received but she couldn’t do anything else other than that. So I waited again and about a month later i receive the bill for the amount of about $500. I once again call customer support and they go on to say that I am responsible for the charges that were due for the service i used all 3 days of it! I explain to the guy what had been explained to me and that they weren’t going to get a cent from me. They refused to say that they had never said such things about me getting credited and no charges. Let me talk to your supervisor pls oh he or she will just tell you the same thing I did. Too bad let me talk to them, after being on hold for almost 20 mins a gal gets on the phone and re explains everything to me, i tell her that this is bs and i am not paying a cent for service that was absolutely horrible you got your equipment back stuff it where the sun don’t shine. She tells me that if i don’t calm down she will disconnect the phone call. I am not yelling I am not screaming and im not cussing at this lady why is she going to hang up on me. So relentlessly after fighting with her for almost a hour she disconnects the phone call asking me if theres anything else she can help me with. Yes please credit the account like I was told and send me a final statement for my records, in the midst of explaining this she hangs up on me. I call back to get another gentleman and explain to him my situation and please just put your supervisor on, he does so and of course this guy I talk to says the same thing. So i tell him i know you record these calls here are the people I talked to and the centers where they are located since i documented all of this in case of this situation call them and see what they say. Ok he says but it may take me several days to collaborate with these ppl before I call you back fine I say just fix it. After a couple months and yes this whole thing took 3 months to resolve! I get a notice in the mail that a change of address has been submitted for my account and if i didnt submit it to please call them asap. Now what could be the problem so I call and I enter my old number and then it starts speaking in spanish! It had been so long my number had been recycled and reused to a spanish speaking individual so I made up a number and last 4 of soc and got ahold of another guy. Much to the 15 mins it took him to dig up my account he finally finds it and says oh everything has been credited and you actually have a credit of $4.30! Woot send me that check, of course this has been well over a year ago and I still haven’t received a check probably never will. So after all this rambling I would definitely not go with Verizon crappy customer service, crappy coverage, crappy phones, crappy employee ethics I hope someone finds this review useful I know that when I buy anything now especially with a contract reviews are the best!
December 9th, 2009 at 3:14 pm
Verizon wireless in the worst service I’ve ever had. I live in DTC area in Colorado and during the time that I had service with them I did not get any reception in my house. When I called they told me since that’s the problem area I can cancel it anytime withoout being charged an early termination fee. After I canceled the service, they did charge me the fee and did not want to refund it back.
December 9th, 2009 at 3:15 pm
Hate verizon wireless is the *uckest service ever.
Their customer service is ridiculous. All they say is it’s all my fault not to check with them again and everything is my responsibility. All they say is they don’t see any records.. blah blah.
DONT USE VERIZON!!!!!!
December 10th, 2009 at 5:41 pm
i have no problems cause i am not screwing up, you all did something wrong because its illegal to charge you for something out of random, its in the print and you need to learn how to read.
December 12th, 2009 at 9:31 pm
December 12, 2009
Striking Fear into Their Customers
My family and I have been with Verizon Wireless for 6 years and we have enjoyed every aspect of their services. We loved the coverage that we received when using our cellular phones. We noticed that we received good coverage everywhere we were at, while our friends who used different phone company received no service in the same areas. Verizon Wireless may provide the best coverage when compared to other cell phone companies but they are lacking in customer service. About two and a half years ago my family decided to switch to a phone company that was less expensive. During this process we were faced with obstacles created by Verizon Wireless. Verizon stated that we already signed another two year contract with them which was not true because we never talked to them about renewing our contract. When discussing the situation with a customer service representative from Verizon Wireless this person began to threaten my father. The Verizon representative said that we have to pay the yearly cancelation fee and when my father refused they began threatening us even more. The customer service representative said that our name will be given to the bill collector, who will call multiple times a day until the cancelation fee is paid. They also threatened us by stating that they will ruin our credit score if we don’t pay the fee. In their Commitment and Values statement, Verizon Wireless states that “it is critical that we respect everyone at every level of our business”. This respect was not seen when our family was trying to switch phone services. My family has never been treated this poorly and it’s something we will never forget. This might be just one of few incidents but threatening customers the way Verizon did is just unacceptable. When reading other reviews about Verizon Wireless I was surprised to find that there are people who have gone through the same problem that my family went through. This means that it’s not just a once in the life time incident but it’s more than that and this problem has not been fixed. One of the Verizon customers who is going by the name of tim9m stated that “She never truly agreed to become a verizon customer. Verizon sent her a bill for 500.00 this was to opt out of a one cell phone contract. What’s even worse was they had a collection agency call her up the same day she opened the bill. They told her it was around 700 dollars for that whole mess she owed 200 extra because of alltell”. This is the exact situation that I had to go through. I also saw many reviews of Verizon customers complaining of the surprise charges added to their monthly bills. Many also complain about high costs. On one of the cell phone review sites an anonymous consumer stated that “My biggest complaint about verizon is that they are way to expensive”. This is a very common complaint and nothing has been done to correct the problem. I would strongly recommend to other customers of Verizon to be cautious because Verizon can find a way to stick you with extra charges. There are other phone companies who also provide good services and at the same time they also provide cheaper prices and better customer services. Verizon is not a very good phone company, I would recommend joining another service.
December 13th, 2009 at 8:15 am
I was a customer for over 7 years. I retired and my contract was up so I called and asked who they would recommend for the area I was going to. The girl said “Oh that’s no problem I can fix your current phone service will it work in that area and no roaming charges. I asked what if it doesn’t work and she said they can’t charge you if it doesn’t. It didn’t and now they have are charging me with a $200. termination fee. I went thru BB after trying to get it corrected. They still turned it over to a collection agency that harasses me. The man at verizon in St.Louis was very hateful. I was a good customer and always paid on time so I say to you.DO NOT GO WITH THIS COMPANY. They do not honor their commitments or follow thru with the ads they put out.
January 2nd, 2010 at 6:16 am
I have been a customer of Verizon’s for the past 6 years. Their customer support BEFORE the Alltel merger was wonderful…I never had a complaint. However, the past few months have been horrendous! I just got off the phone with their so-called customer service, due to extra charges being billed to my account. Well after finding out what the charges were for (I had called them in November to have a block put on these services) I was also informed they could not remove them, and I had to pay for something that was SUPPOSED to be blocked. As I said the representative, AT&T is looking better every day!
January 3rd, 2010 at 8:18 am
Interesting about these posts. Up until 4 days ago I would have called you people nutz. NOW, I’m a very well burned Verizon customer. Verizon sales at a Corp store, outright lied to me on pay service for pre-paid cell. Customer service cost me up the yang callin them for a *86 issue. 5 calls and no cure. Had to go back to store, costed me again. I asked about a refund for the 5 calls placed and still was no setup of voice mail, the guy tells me I’m SOL. I dial the number my problem. Now I have $102 vested into a Verizon phone service and a 90 days service date and not a year as the store promised. With Net 10 I would of had 1,020 minutes and a full year of activation. Both have no customer service, Net 10 out right cheaper. Cheap phone too! Verizon phone is the better phone. The Net 10 phone gets 5 bars of signal, the Verizon gets 1 to 2 bars of service from the same location. Go figure that one. You people are not nutz after all, it’s all true.
January 12th, 2010 at 6:36 pm
[...] in your area.Art Gib is a writer for Cell Phone Battles, a website featuring AT&T reviews and Verizon reviews. Featured Topics: Gadget • High Roller • Local [...]
January 16th, 2010 at 1:08 pm
I have been a dedicated Altell customer for 20 years. Then Verizon bought them. Right when that happened, my altell phone stopped working correctly and would freeze, etc. Verizon sent me a re-furbished replacement of the same phone. It didn’t work. Spoke with someone again in customer service who sent me another refurbished of the same model. I was told by this person that if the 2nd phone didn’t work, to call and they would send me an equivalent BRAND NEW phone (and even gave me choices). The 2nd phone came and didn’t work. I proceeded to call just to have the “supervisor” tell me they would not send me a new phone..but another refurbished. Customer Service is inconsistent. When I recieved the first 2 refurbished, I took them to a Verizon store to get my numbers transferred…they did not mention a charge. I finally recieve the 3rd phone that WORKS!!! A miracle. I take it to a store and they are now telling me there is a $15 change to transfer. WTF! I take it to another store, where they tell me it is $10 to transfer. The guy was called me rude and I stormed out. Their phones/service might be good but the lack of customer service isn’t worth it.
Not to mention, while on the phone with a representative, there was someone listening in with the phone on mute. Be careful what you say when they put you on “hold”.
CHOOSE ANOTHER COMPANY!!!
January 27th, 2010 at 6:18 pm
Where do I start.. I was and still am a T mobile customer. I was told by Ben at
your Macon Georgia Riverside store I would not be charged a $35.00 activation
fee. we were and we had to go around with customer service for two days to clear
this up. found out Ben should not have giving us this.. also Ben told us we
could in 30 days if we did not like the phone that (It would not cost us a
thing) I said my wife does not know what Internet phone to get because she’s not
compute rite. he said this phone was the best and if she does not want it to
bring it back within 30 days AND OWE NOTHING. and we will not be charge a cent.
I said Ben we can use it free for 30 days and he said you only have to pay the
usage bill. so after just 22 days she said it was too big, and to hard to use.
so we drove 45 miles tonight (First) to see if we could just turn back in the
phone, and get a simple one. we had no reason to leave verizon up to the point
of charging us the restock fee. So tonight Joel in customer service was very
professional there and said Ben was not in tonight and no Manger was there to
make this kind of request. of dropping the $35.00 restock fee that we were not
told about at the start. So we drove 45 miles to trade in a phone but found out
we had to pay $35.00 restock fee plus no one was on duty tonight at 7:25 that
could make a decision. We were also asked to come back tomorrow night to trade
back in the phone again another 45 miles. You people have made our minds up of
going back to T mobile, here’s a hint: buy out T mobile and keep their customer
service and Management they’re a lot better then yours.
We are very very upset of being treaded like this. We have had to talk about
eight different people that verizon just what we were told at the first by our
salesperson. If had been told of a $35.00 restock fee we would have just stayed
with T mobile. but now our phone number has been changed that we have had for
over 10 years. just not fair.. George and Louise Long