Comments on: Verizon Wireless Review

By: Qamaria Wimax

Qamaria Wimax — Sun, 14 Mar 2010 19:31:42 +0000

Thanks for telling. I have not really had time to be able to read this yet nevertheless I’ve bookmarked it so I could read it afterwards.

By: jorge

jorge — Mon, 08 Mar 2010 23:53:42 +0000

3/8/2010

Read what Nathan said on 12/5/2009.
Read the whole story.
It happened to me just like that.
You call the customer service to say you will not keep the service, and is on trial period.
You return the phone to a Verizon store, and then they will bill your credit card and this is going to take you months to recover your money if you are lucky.
So do your self a favor and avoid headaches.
*****Do not by Verizon service!!!!!!!!!

By: jess

jess — Mon, 08 Mar 2010 18:35:29 +0000

I have been a verizon customer for almost 6 years now and have had nothing but problems ever since I last singed a new 2 year contract. I have been getting charges for data usage and downloading games which I have never done. I also moved to another state and changed banks I called them yo update the bank account information and spoke with a customer service rep and she told everything was taking care of the old account info had been deleted. Let me tell you what it wasnt. I called them after noticing that the payment did not go through and they said that there was a problem with the bank not to worry they were resending the payment through. the next week my phone was disconected for non payment so I called them again and gave them the account info AGAIN. Then the woman tells me that there is a late fee a reconnect fee and a return fee on my account I said how is that possible when you never even tried to charge the checking account. guess what they were using the old account info and then she tells me that I am now not able to pay over the phone, online, or by mailing in a check the only way that I am allowed to pay is by taking cash into the store and paying because I have missed 3 payment!! WTF I am so done with Verizon I will pay the $300 phone bill and the disconect fee and will never recomend them to anyone ever!!

By: Amy

Amy — Mon, 08 Mar 2010 15:35:02 +0000

I HATE VERIZON WIRELESS! My cell phone sucks, coverage isn’t bad but, when you can’t hear because of your cell phone…. does it matter. They are very expensive, and they keep over charging you.
Also, we went with them because of the employee discount…. YEAH, RIGHT. I have emailed them the info. 3 times, faxes it once and they never get back with me… they just say that they can’t read it…. 4 times? Oh, and the online one doesn’t work…. I MEAN IT IS NOT IN WORKING ORDER! Call them and they tell you to fax it again. Asked about mailing it… nope! We don’t have an address for that. THEY REALLY SUCK!!!!

By: Bob

Bob — Mon, 01 Mar 2010 15:57:27 +0000

Over the past few years Verizon has goten bad..real bad! they now charge for things that were free and no roll over that they said they were going to do….I am now ready to change!

By: eric

eric — Sat, 27 Feb 2010 00:29:34 +0000

verizon is the worst company ever phones are junk so is their service and if you use the family circle dont be surprised when you get charged apparently they can choose to not add the people you want and charge you outragious fees for being as helpfull as a rock in mud they are piss poor and should be out of business

By: Laura

Laura — Sun, 21 Feb 2010 03:33:58 +0000

DO NOT GO THROUGH THE TORTURE OF BEING A VERIZON CUSTOMER!! I have never been so frustrated with customer service in my life. My phone broke (charging port) and they told me it is not covered by the warranty (which I paid for- I wonder why)? I took the phone into the Verizon store and they told me they could order me a “new one” (which I suspect is an old refurbished one). I was not very happy that the phone was not covered and that I had to pay for another one, but I paid for the “new one” and had them ship it to me. Apparently the phone was “discounted” which they never told me. They also never told me that I had to send in the old one. A couple months later, I get a bill for $180 dollars above and beyond my monthly bill (which is ridiculously expensive in the first place). When I called customer service I was told that the local store was not “authorized” to take a payment for a phone and that I would have to send in the old one so they could justify replacing it under the warranty. When I told her that I paid for the phone and they had not replaced it under the warranty, she had no response – only that I had to send the old phone in. This really made me upset, but I just wanted to get it resolved, so I took the old phone to a local store and they shipped it for me. The woman at the local store explained that the second phone was “discounted” and that is why I had to mail it back. That was in late January. Since then, the charge has not been removed from my bill and I have received calls at least daily, telling me that they are going to cut off my service. I have something shocking to tell you…..when I called customer service, I got the runaround. (Why doesn’t that surprise me)? The second phone (which I’ve had for a grand total of 5 months) is now broken. I am no longer a customer of verizon, effective immediately.

By: Dennis Zaccagnini

Dennis Zaccagnini — Fri, 12 Feb 2010 01:05:57 +0000

VERIZON is the worst cellphone provider out there. They now charge (a minimum) of $9.99 for a data package regardless of whether you want one. They nickle and dime you for everything. The FCC has been notified. Stay away from the carrier!!

By: george

george — Thu, 28 Jan 2010 02:18:48 +0000

Where do I start.. I was and still am a T mobile customer. I was told by Ben at
your Macon Georgia Riverside store I would not be charged a $35.00 activation
fee. we were and we had to go around with customer service for two days to clear
this up. found out Ben should not have giving us this.. also Ben told us we
could in 30 days if we did not like the phone that (It would not cost us a
thing) I said my wife does not know what Internet phone to get because she’s not
compute rite. he said this phone was the best and if she does not want it to
bring it back within 30 days AND OWE NOTHING. and we will not be charge a cent.
I said Ben we can use it free for 30 days and he said you only have to pay the
usage bill. so after just 22 days she said it was too big, and to hard to use.
so we drove 45 miles tonight (First) to see if we could just turn back in the
phone, and get a simple one. we had no reason to leave verizon up to the point
of charging us the restock fee. So tonight Joel in customer service was very
professional there and said Ben was not in tonight and no Manger was there to
make this kind of request. of dropping the $35.00 restock fee that we were not
told about at the start. So we drove 45 miles to trade in a phone but found out
we had to pay $35.00 restock fee plus no one was on duty tonight at 7:25 that
could make a decision. We were also asked to come back tomorrow night to trade
back in the phone again another 45 miles. You people have made our minds up of
going back to T mobile, here’s a hint: buy out T mobile and keep their customer
service and Management they’re a lot better then yours.
We are very very upset of being treaded like this. We have had to talk about
eight different people that verizon just what we were told at the first by our
salesperson. If had been told of a $35.00 restock fee we would have just stayed
with T mobile. but now our phone number has been changed that we have had for
over 10 years. just not fair.. George and Louise Long

By: Lindsay

Lindsay — Sat, 16 Jan 2010 21:08:58 +0000

I have been a dedicated Altell customer for 20 years. Then Verizon bought them. Right when that happened, my altell phone stopped working correctly and would freeze, etc. Verizon sent me a re-furbished replacement of the same phone. It didn’t work. Spoke with someone again in customer service who sent me another refurbished of the same model. I was told by this person that if the 2nd phone didn’t work, to call and they would send me an equivalent BRAND NEW phone (and even gave me choices). The 2nd phone came and didn’t work. I proceeded to call just to have the “supervisor” tell me they would not send me a new phone..but another refurbished. Customer Service is inconsistent. When I recieved the first 2 refurbished, I took them to a Verizon store to get my numbers transferred…they did not mention a charge. I finally recieve the 3rd phone that WORKS!!! A miracle. I take it to a store and they are now telling me there is a $15 change to transfer. WTF! I take it to another store, where they tell me it is $10 to transfer. The guy was called me rude and I stormed out. Their phones/service might be good but the lack of customer service isn’t worth it.

Not to mention, while on the phone with a representative, there was someone listening in with the phone on mute. Be careful what you say when they put you on “hold”.

CHOOSE ANOTHER COMPANY!!!