Verizon Wireless used to be really awesome. I used to swear it was the only cell phone carrier to go with. But in the last 2 years Verizon has degraded to no more than shody, unknowledgeable and dishonest customer service reps, collection agency tactics and rip off prices.

I called 4 times to find out the cost of calls and txts when I went on an out of country trip. I recieved 3 different answers to the same question. When i got the same answer twice I assumed that was the correct answer to my question. I was told txt would be $0.25 each and $0.49 per minute for calls. Well once I got back and recieved my bill I discovered txts were FREE and $0.69 per minute. This outcome was not one of the 3 difference answers I recieved for my question when I alled Customer Service 4 times!! I called about this and was also told at that time AFTER my trip that Verizon offers a phone for about $25 a month that will give you 250 free for customers that are leaving the country for a period of time. Why wasn’t I told this during the 4 calls I made PRIOR to my trip??? This information would ahve saved me $171.00.

Later in the year I was 5 days late on my bill, first time in 3 years. Verizon started calling teh SECONDARY phone number on my plan. THey would call every hour even after being told that they needed to call the primary number. I then called and the said they fix the issue in the system and the Primary number would be called in the future. I was asked to make the payment over the phone but I do not give out banking info over the phone and that I would be sending my payment in 3 days. I was told that I would continue to recieve calls unless I made the payment with them right then. I called back later a spoke to someone else and they said they could put a note saying I would pay in 3 days and the calls would cease with that note in the system. Why didn’t the first rep do this?? According the the first rep they couldn’t do that unless they had my banking info and scheduled a payment with them. So this was a flat out LIE!!!

Now 9 months later I am again late on my bill….by 9 days. Again they are calling the SECONDARY number on my plan. Again I call up and want to get them to call the primary number, they tell me that the system has the primary number listed and are not sure why it is calling the secondary number but they will transfer me…..they transfer me to a number that is no longer in service!!

This is not the first time they have transfered me to wrong numbers or even hung up. I’m very polite and I don’t get angery at them after all they are just employees and they just do their job. The problem is witht he polocies and management and training of the employees.

Credit Cards, Utility companies etc don’t start calling or sending letters till you are 30 days late. But verizon sees fit to call you every hour when you are only 5 days late or at the latest 9 days late?? This is harassment!!

Customer Service reps are untrained and will give various answers depending on who you are talking to and seldom are any of the answers the correct ones. They hang up or transfer you to non-working numbers.

My contract is up with Verizon wireless and I am now shopping around for a better and cheaper carrier. I will never recommend verizon wireless to any friend or family member. I will only recommend them to my mortal enemies.

Cheers